Numa

Numa

Numa is an AI Operating System for car dealerships that centralizes communications, uses voice and inbox AI to book appointments, rescue service leads, and provide real-time CSI and DMS-aware automation to improve service department productivity and customer satisfaction.

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One of 657 tools in AI Agents
Added 11 months ago
Data reviewed Jul 15, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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What it does

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Numa is described as an AI Operating System for car dealerships that centralizes communications and automates service workflows to improve CSI (customer satisfaction index) and recover lost service revenue. The platform captures every call and text, integrates with CRM and DMS systems to provide full context on callers and repair orders, and automates appointment booking and follow-up. Numa targets franchise dealerships and multi-rooftop groups as well as single stores, emphasizing fast time-to-value with most dealerships going live in 2–3 weeks and teams becoming proficient within 90 days.

AI platform for car dealerships to automate communication and improve customer service.

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Key Features

Voice AI

DMS-aware Voice AI that connects in real time to dealer systems to answer with context (vehicle, open repair orders), resolve requests, and book appointments rather than just greet and transfer.

Smart Inbox

AI-native inbox that connects the dealership's communications across channels into one conversation and enables AI agents to handle customers.

LiveCSI™

A real-time CSI (customer satisfaction index) monitor that surfaces heat cases so teams can resolve issues while the customer is still in the shop.

Service Advisor Agent

AI agent that drafts replies, surfaces full history, and follows up so advisors spend less time typing and more time closing.

Heat Case Agent

Agent designed to identify and extinguish deals going sideways, driving reported retention on rescued cases (advertised as driving 70% retention on rescues).

Opportunity Agent

Agent that surfaces declined and unsold work already present in dealership data and helps surface and book those opportunities.

Mobile App

Mobile application enabling teams to answer calls and messages on the go so they can respond immediately when it matters.

Pricing

Current pricing details are not available from the vendor source.

Use Cases

Recover missed service revenue

Use Numa to capture missed calls and slow replies, recover lost service revenue, and lift repair-order dollars per advisor.

Real-time issue resolution (Heat cases)

Detect and resolve heat cases while customers are in the shop using LiveCSI™ and Heat Case Agent to improve retention and CSI.

Automated appointment booking

Automatically book appointments and follow-ups with DMS-aware Voice AI and AI inbox to increase appointment booking rate.

Centralize communications across departments

Provide a single source of truth by integrating DMS, CRM, and scheduler data so advisors and managers have full context for every conversation.

Scale operations across rooftops

Standardize service operations for multi-rooftop dealer groups to improve accountability, reduce management hours, and increase CSI.

Integrations

DMS (Dealer Management System)

Real-time DMS integration to pull full context into calls and texts; Numa states ~90% DMS coverage across the industry.

CRM

Connects to dealer CRM systems to surface customer and lead context across conversations.

Scheduler

Integrates with appointment schedulers to book into genuinely open service bays and avoid double-booking.

Benefits

Rescues leads and reduces missed calls by capturing every call and text
Doubles service advisor productivity by automating replies and follow-up
Provides real-time CSI to catch and resolve issues before surveys
Cuts average customer response time from ~23 hours to under 10 minutes
Lifts repair-order dollars per advisor by over 35%
Fast deployment: most dealerships go live in 2–3 weeks with training and check-ins

Limitations

Targeted to franchise dealerships, multi-rooftop groups and single-store dealers — not positioned for non-dealership industries
No public pricing or free tier information listed on the product page

Frequently Asked Questions

What is Numa?
Numa is the AI Operating System that increases CSI by improving how dealerships engage with customers and coordinate across departments by integrating with CRM and DMS, flagging at-risk customers, capturing every call and text, and booking appointments with timely follow-up.
How is Numa different from a regular AI Voice or phone-answering service?
Numa Voice AI connects to your DMS in real time and answers with full context instead of reading a script; it knows the caller's vehicle and open repair order so it can resolve requests and write back to the DMS rather than just greeting and transferring.
What results do dealerships see with Numa?
Dealerships use Numa to recover service revenue lost to missed calls and slow replies; Numa cuts average customer response time from 23 hours to under 10 minutes and lifts repair-order dollars per advisor by over 35%.
How long does it take to get Numa up and running?
Most dealerships go live in 2-3 weeks. A dedicated Numa team handles DMS integration, phone configuration, and team training, with check-ins early and proficiency within 90 days.
Is Numa a good fit for my dealership or dealer group?
Numa is built for franchise dealerships and multi-rooftop groups running high call and text volume through fixed ops, but also fits single stores wanting to stop missing calls and large groups standardizing operations across rooftops.

Getting Started

  1. 1 Request a demo via the Numa website (Get a demo)
  2. 2 Coordinate DMS integration, phone configuration, and scheduling with Numa’s onboarding team
  3. 3 Train staff with Numa’s onboarding/check-in process and transition to live operations (most go live in 2–3 weeks; proficiency within 90 days)

Support

email

Contact support at [email protected]

demo

Request a demo from the website (Get a demo) to see product functionality and onboarding

docs/case studies

Resources include case studies, blog posts, and FAQs available on the site for operators and implementation guidance

API

Available: No

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