Permut
Permut is a B2B platform that provides an operating system to build, run and optimize AI agents for customer experience, enabling brand-aligned, multi-channel automated workflows and insights for teams.
Permut is ai agents software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Business Operations
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
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Next step
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Permut
Permut provides an operating system to build, run and optimize AI agents focused on customer experience. The platform lets teams create brand-aligned agents using natural language instructions, business rules and real workflows, triggerable by events or webhooks. It is designed to deploy consistently across channels (web, app, WhatsApp, Instagram) while providing visibility, guardrails and controls so teams can monitor and refine agent behavior over time.
Permut is a platform to build AI agents that engage customers, collect feedback, and drive growth across WhatsApp, SMS, Web, and more, providing real-time insights at scale.
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Claim this listing for $29Key Features
Agent authoring with natural language
Set up brand-aligned agents in minutes using natural language instructions, business rules and real workflows.
Workflow triggers
Trigger events or webhooks start the workflow to invoke agents and orchestrate actions.
Goals & logic
Define goals to determine outcomes and use conditional logic to evaluate states and branch behavior.
Multi-channel deployment
Run the same agent across web, mobile apps, WhatsApp and Instagram, fully connected to existing stacks.
Visibility, monitoring & guardrails
Monitor conversations, apply guardrails (stay on brand, prioritize resolution, protect customer data) and adjust agent behavior over time with transparency and control.
Action automation & integrations
Execute automations and connect via webhooks and platform capabilities to existing systems.
Insights extraction
Automatically transform interactions into structured insights about intent, friction and revenue opportunities.
Pricing
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Use Cases
Customer support and order tracking
Automate customer conversations like order status checks and resolution workflows across channels to improve response time and consistency.
Lead qualification
Use agents to surface and qualify leads automatically from interactions, as demonstrated by the site metrics referencing qualified leads.
Experience analytics and friction identification
Convert interactions into structured insights to surface intent, friction points and revenue opportunities for CX teams.
Integrations
Webhooks
Trigger workflows and connect agents to existing systems via webhooks.
Messaging channels (WhatsApp, Instagram)
Deploy agents to messaging platforms such as WhatsApp and Instagram to engage customers where they are.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Book a demo (call-to-action available on the site)
- 2 Step 2: Author brand-aligned agents using natural language instructions, business rules and workflows
- 3 Step 3: Connect agents to your stack via webhooks/integrations and deploy across web, app and messaging channels; monitor and iterate using built-in guardrails
Support
Contact
Contact us link available on the site for inquiries and demos.
Demo
Book a demo call-to-action on the website for onboarding and product walkthroughs.
Social
LinkedIn link is provided on the site for company updates.
API
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