plazbot

plazbot

Plazbot es una plataforma de agentes conversacionales IA para WhatsApp, web y voz que combina multi-LLM, RAG, tool-calling y un CRM omnicanal para desplegar agentes en producción y orquestar workflows tanto en la nube como on-premise.

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Free API
#446 in AI Agents (446 tools)
Added 1 month ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Free from $0.50 por interacción IA

Next step

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plazbot

Plazbot es una plataforma para crear, desplegar y operar agentes conversacionales basados en IA orientados a canales como WhatsApp (con Cloud API oficial), web y voz. La solución integra un CRM omnicanal, capacidades de RAG (recuperación aumentada por generación), soporte multi-LLM (Claude, GPT-4, Gemini, Llama) y tool calling para ejecutar acciones sobre APIs externas y sistemas internos. Está dirigida a empresas y partners que buscan automatizar atención, ventas y workflows conversacionales con capacidades de escalamiento a humano y despliegue cloud u on‑premise.

Plazbot: AI-powered platform for customer service and sales automation.

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Key Features

Agentes IA multi-LLM con RAG

Soporta LLMs como Claude, GPT-4 y Gemini con RAG sobre la base de conocimiento propia para respuestas grounded; permite cambiar de modelo sin rehacer el agente.

Tool calling y workflows

Los agentes pueden llamar APIs externas (consultar inventario, crear citas, generar cotizaciones) y ejecutar acciones durante la conversación mediante workflows y tool calling.

CRM omnicanal integrado

Cada conversación genera un contacto y puede transformarse en oportunidad dentro de un pipeline integrado con historial completo y tareas del equipo.

WhatsApp Cloud API oficial y Meta Business Partner

Conexión directa a la Cloud API oficial de Meta con soporte de templates HSM y multi-número en una sola cuenta.

Inbox omnicanal

Bandeja única para WhatsApp, Instagram, Messenger, Telegram y webchat con asignación por equipo y respuestas rápidas.

Editor visual low-code

Editor visual con 25+ tipos de nodos (triggers, mensajes, condicionales, llamadas HTTP, integraciones nativas, sandbox para código custom y handoff a humano).

On-premise y cloud deployment

Opciones de despliegue en la nube o on‑premise, orientadas a necesidades empresariales y cumplimiento.

SDKs, REST API y webhooks

SDK TypeScript, API REST documentada, webhooks y herramientas para developers para integrar agentes con sistemas existentes.

Handoff a humano y contexto completo

Transferencia a agentes humanos con el contexto completo cuando el agente detecta complejidad o el cliente lo solicita.

Campañas y templates HSM

Soporte para campañas masivas segmentadas, templates HSM aprobados por Meta y métricas de entrega/lectura.

Pricing

Pago por interacción IA

$0.50 por interacción IA
  • Costo por interacción con agente IA (mencionado en la página)

Use Cases

Atención médica

Agendamiento de citas, recordatorios automáticos, triaje conversacional y derivación a especialistas con reducción de no-shows.

Atención ciudadana (Gobierno)

Atención 24/7 para consulta de trámites, formularios conversacionales y derivación por dependencia.

Seguros

Cotizaciones por canal, declaración de siniestros, seguimiento de pólizas y soporte a corredores con cotización automática.

Automotriz

Agenda de test drives, cotizaciones de vehículos, agenda de servicio técnico y campañas de post-venta.

Partners / White-label

Permite a agencias o empresas lanzar su propia plataforma de agentes IA con marca y dominio propio, listo para facturar clientes.

Integración para developers

Equipos técnicos integran agentes IA y WhatsApp a sistemas existentes usando SDK, API REST, webhooks y workflows en código.

Integrations

WhatsApp Cloud API (Meta Business Partner)

Conexión directa y soporte de templates HSM, multi-número y campañas masivas.

Redes sociales y mensajería

Instagram DM y comentarios, Facebook Messenger, Telegram y webchat en un inbox unificado.

APIs y webhooks

Tool calling, webhooks y llamadas HTTP para integración con inventario, CRM y otros sistemas.

VoIP / Llamadas con IA

Soporte para interacción por voz (VoIP) como canal adicional.

Benefits

Altas tasas de apertura y conversión en WhatsApp (cifras mostradas: 98% apertura, 45–60% conversión)
Aumento de capacidad de atención y reducción de intervención humana (ej. 80% consultas sin humano)
Respuestas grounded mediante RAG para reducir alucinaciones del LLM
Integración nativa con CRM y pipeline para seguimiento comercial
Despliegue rápido con onboarding guiado y agente en producción en pocos pasos
Soporte multi-canal (WhatsApp, Instagram, Messenger, Telegram, webchat, voz, email)

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Conecta tu WhatsApp: Vinculación a la Cloud API oficial de Meta como Meta Business Partner (sin migrar contactos ni provisionar nuevo número).
  2. 2 Indexa tu conocimiento: Ingesta de manuales, catálogos, FAQs y documentos a la base RAG para respuestas fundamentadas.
  3. 3 Operación 24/7: El agente atiende, califica y enruta al CRM con handoff a humano cuando sea necesario.
  4. 4 Agendar demo: Demo de 30 minutos con un Solutions Engineer para caso de uso real y plan recomendado.

Support

Demo

Demo de 30 minutos con un Solutions Engineer o especialista (Agendar demo desde la web).

Docs

Documentación para developers, ejemplos TypeScript y API reference mencionados en la sección Developers.

Contact

Enlace de contacto disponible en el sitio (sección 'Contacto').

API

Available: Yes

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