response-cx
ResponseCX (by StateSet) provides autonomous, policy-grounded AI customer experience agents with controlled write access to e-commerce systems (Shopify, Recharge, Gorgias, Stripe), audit logging, and human escalation to resolve customer tickets end-to-end.
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Quick Overview
Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Free from $5,000/mo base + $2.00 / outcome
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response-cx
ResponseCX by StateSet delivers autonomous, outcome-based AI agents that perform end-to-end customer service actions (cancel orders, process returns, update subscriptions, issue refunds) with write access to e-commerce platforms. Agents execute against Shopify, Recharge, Gorgias, and Stripe while every action is policy-grounded and recorded in an audit log; human escalation is built in when judgment or policy requires it. The product is positioned for direct-to-consumer brands and teams seeking to reduce ops cost while ensuring verified state changes and audit-ready workflows.
AI customer service automation for Shopify brands, reducing costs and improving satisfaction.
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Claim this listingKey Features
Write access to commerce systems
Agents have controlled write access to Shopify, Recharge, Gorgias, and Stripe to perform verified state changes such as cancellations, refunds, subscription updates, and return processing.
Policy engine & policy-grounded actions
Every action is governed by a policy engine so agents follow company policies rather than relying solely on probabilistic generation.
Audit log & audit-ready workflows
All actions are audit-logged for compliance and traceability; workflows are described as audit-ready.
Human escalation with full context
Tickets escalate to humans when confidence is below threshold or policy requires human judgment; escalations include full context.
Outcome-based pricing
You pay only when the AI resolves a ticket end-to-end (an outcome). Hand-offs to humans, customer abandonment, and AI failures are not charged in the outcome model described.
Multi-channel autonomy
Autonomous support across email, chat, social, and voice channels.
Brand voice configuration
Agents can be configured to match brand tone (examples: professional, empathetic, urgent).
Fast trial / time to first response
Self-serve onboarding with a time to first AI response of approximately 3 minutes and a free trial until the first resolved ticket.
SOC 2 Type II
The site explicitly references SOC 2 Type II in the product trust messaging.
Secure billing / buyer review materials
Secure billing and buyer review materials are noted as available in the trust/security area.
Pricing
Free until the AI resolves your first ticket; no card required.
Monthly (No commitment)
$5,000/mo base + $2.00 / outcome- Autonomous email, chat, social, and voice
- Shopify, Recharge, Gorgias, Stripe connectors
- Policy editor, audit log, human escalation
- Launch in 4–6 weeks; cancel any time
1-Year Commit
$4,250/mo base + $1.70 / outcome (15% off base + outcome pricing)- Everything in Monthly
- Quarterly business review
- Priority feature requests
2-Year Commit
$3,500/mo base + $1.40 / outcome (30% off base + outcome pricing)- Everything in 1-Year
- Dedicated workflow engineering
- Custom policy + integration roadmap
Use Cases
Cancel order
Agent verifies the order is unshipped, cancels it in the commerce system, issues a refund, and resolves the support ticket end-to-end.
Pause subscription
Agent verifies subscription plan details and pauses the subscriber's plan in Recharge for specified shipments without human intervention.
Process return and refund
Agent generates prepaid return labels, pre-authorizes refunds on receipt, and emails labels to customers, completing the return workflow autonomously.
Integrations
Shopify
Connector for order management, cancellations, refunds and other commerce write actions.
Recharge
Connector for subscription management (pause, skip shipments, plan updates).
Gorgias
Connector for support ticket management and resolving tickets in the helpdesk.
Stripe
Connector for payments and issuing refunds.
Benefits
Limitations
Frequently Asked Questions
Claim this listing to publish FAQs.
Getting Started
- 1 Start free — sign up for self-serve (no credit card required).
- 2 Spin up a workspace and configure basic settings and brand voice.
- 3 Test the agent by running a real customer scenario and watch the agent execute a resolution.
- 4 Upgrade when outcomes flow; time to first AI response is approximately 3 minutes.
Support
Phone
Call the live agent / sales: +1 (628) 212-6325.
Sales / Demo
Book a demo or contact sales via the website (Book demo / View pricing links on the site).
Docs / Trust Center
Trust Center and security materials available from the site for procurement and compliance review.
API
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