response-cx

response-cx

ResponseCX (by StateSet) provides autonomous, policy‑grounded AI customer‑experience agents with controlled write access to commerce systems (Shopify, Recharge, Gorgias, Stripe). It resolves tickets end‑to‑end with audit logs, human escalation, and outcome‑based pricing—you pay only when the AI actually closes a ticket.

response-cx is ai agents software teams evaluate for ai agents. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium Enterprise
#446 in AI Agents (446 tools)
Added 1 month ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Freemium from Free until AI resolves your first ticket; no card required for trial

Next step

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response-cx

ResponseCX (by StateSet) delivers autonomous customer experience agents that execute end‑to‑end commerce actions — cancel orders, process returns, pause subscriptions, issue refunds — by integrating with Shopify, Recharge, Gorgias, and Stripe. Agents operate under a policy engine with every action audit‑logged and include human escalation when judgment is required. The product targets DTC brands and CX teams looking to replace chatbots and legacy BPOs with an outcome‑based AI that only charges when a ticket is resolved.

AI customer service automation for Shopify brands, reducing costs and improving satisfaction.

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Key Features

Write access to commerce systems

Agents have controlled write access and can perform state changes across Shopify, Recharge, Gorgias, and Stripe (cancel orders, issue refunds, pause subscriptions).

Policy‑grounded decisioning & policy editor

Every action is governed by a policy engine so the AI does not invent API calls; a policy editor is included to control behavior and boundaries.

Audit logging & secure workflows

All actions and decisions are audit‑logged for compliance and review; audit‑ready workflows and secure billing materials are available.

Human escalation with full context

Built‑in human escalation hands off tickets with full context when confidence is below threshold or policy requires human judgment.

Configurable brand voice

Agents can be configured to match brand tone (examples: Professional, Empathetic, Urgent) for customer responses.

Omnichannel execution

Autonomous handling across email, chat, social, and voice channels is supported.

Outcome‑based pricing model

You pay only for outcomes (tickets resolved end‑to‑end by AI); escalations and customer abandonment are free.

Fast trial & live demo

Self‑serve start with a free trial (no card) and an interactive demo/phone test; stated time to first AI response is ~3 minutes.

Compliance posture

SOC 2 Type II is advertised on the site, indicating a compliance focus for enterprise customers.

Pricing

Free Tier Available

Free trial until the AI resolves your first ticket (no card required).

Pay per outcome (trial/demo)

Free until AI resolves your first ticket; no card required for trial
  • Interactive demo and free trial to validate agent actions

Monthly (no commitment)

$5,000/mo base + $2.00 per resolved outcome
  • Autonomous email/chat/social/voice
  • Connectors to Shopify, Recharge, Gorgias, Stripe
  • Policy editor, audit log, human escalation

1‑Year Commit (save 15%)

$4,250/mo base + $1.70 per resolved outcome
  • Everything in Monthly
  • Quarterly business review
  • Priority feature requests

2‑Year Commit (save 30%)

$3,500/mo base + $1.40 per resolved outcome
  • Everything in 1‑Year
  • Dedicated workflow engineering
  • Custom policy + integration roadmap

Use Cases

Order cancellation and refunds

Agent verifies order status, cancels unshipped orders, and issues refunds automatically with audit logs and confirmation to customers.

Subscription management (pause/skip)

Agents verify subscription plans in Recharge and pause or skip upcoming shipments per customer requests without human involvement.

Returns and refunds processing

Generate prepaid return labels, pre‑authorize refunds on receipt, email labels to customers, and complete return workflows end‑to‑end.

General CX automation for DTC brands

Replace legacy BPOs and chatbots to reduce per‑ticket cost, improve CSAT, and automate common commerce customer requests across channels.

Integrations

Shopify

Connector enabling order lookups, cancellations, refunds, and other commerce state changes.

Recharge

Connector for subscription management actions such as pausing or skipping shipments.

Gorgias

Ticketing integration for reading and resolving support tickets and updating ticket status.

Stripe

Payment connector for issuing refunds and verifying billing state.

Benefits

Reduces operational cost compared with human‑handled tickets (advertised pay per resolved outcome versus a cited $17 industry average)
Improves customer satisfaction with rapid, policy‑consistent responses (site cites average 4.82 CSAT across agent‑resolved tickets)
Provides auditability and compliance controls (audit logs, SOC 2 Type II) while enabling fast evaluation via self‑serve demo and phone testing

Limitations

AI may escalate tickets to humans when confidence is below threshold or policy requires human judgment (escalations are free and handed off with full context).
While a self‑serve demo can run in minutes, full deployment/launch for some plans is cited as 4–6 weeks (deploy time varies by plan and integration scope).

Frequently Asked Questions

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Getting Started

  1. 1 Step 1: Start self‑serve trial on the site ("Start free — no card required")
  2. 2 Step 2: Spin up a workspace and run the live agent against a real customer scenario (time to first AI response ~3 minutes)
  3. 3 Step 3: Connect commerce systems (Shopify, Recharge, Gorgias, Stripe) and configure policies, brand voice, and escalation rules

Support

Phone / Demo

Call +1 (628) 212-6325 or book a demo via the website to run live tests and discuss pricing/procurement.

Self‑serve / Trial

Start a free self‑serve trial on the site to spin up a workspace and run agents without a credit card.

Sales / Procurement

Talk to sales or request a quote for volume/pricing and rollout plans via the site.

Trust Center / Docs

Trust Center and security pages on the site provide compliance and billing materials.

API

Available: No

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