ringly-io
Ringly provides Seth, an AI phone-support agent for Shopify brands that handles repetitive inbound calls (WISMO, returns, product, inventory, and policy questions) 24/7, integrates with Shopify and helpdesk tools, attributes orders to calls, and offers a 65% resolution guarantee within 90 days.
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Best fit
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Pricing snapshot
Freemium from $349/mo
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ringly-io
Ringly offers Seth, an AI voice agent built to handle repetitive phone support for Shopify merchants — specifically WISMO (where is my order), returns, product questions, inventory checks, and policy inquiries — around the clock. Seth connects directly to Shopify to pull customer and order context, syncs product catalogs and website content, performs actions (look up orders, request returns, create tickets, transfer calls) live on the call, and attributes orders placed after calls as Seth-attributed revenue. The product is targeted at e-commerce brands that want to reduce repetitive call volume, scale phone support without additional hires, and maintain their existing helpdesk workflows.
AI phone agent platform for e-commerce customer service automation.
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Claim this listingKey Features
24/7 AI call handling
Handles WISMO, returns, product, inventory, and policy calls around the clock, reducing the need for human agents on repetitive queries.
Shopify integration & context
Connects to Shopify to pull product catalog, order history, inventory, and customer details so Seth starts calls with full context.
Live actions on calls
Performs live actions during calls such as looking up orders, requesting returns, sending emails, transferring calls, creating tickets, and checking stock.
Escalation controls & rules
You set escalation preferences and rules so high-stakes or unresolved calls are transferred to your team or routed to your workflows.
Number management
Supports forwarding your existing number to Seth, using your VoIP provider, or purchasing a Ringly number to go live instantly.
Call replay & fine-tuning
Replay any call, review transcripts/summaries, and refine Seth’s responses and rules based on real call data.
Analytics & attribution
Dashboard metrics include resolution rate, Seth-attributed revenue, cost per call, and order attribution for calls that lead to purchases.
Fast setup
Claims most brands go live in under an hour by connecting Shopify, configuring escalation, and running test calls.
Service levels & guarantee
Offers a 65% resolution guarantee: if Seth resolves under 65% of calls in 90 days, Ringly refunds subscription fees per their guarantee.
Pricing
14-day free trial
Grow
$349/mo- Handles product, order, and return calls
- Transfers other calls to your team
- Includes 1,000 mins/mo (~500 calls)
- $0.29/min overage
Pro
$799/mo- Handles product, order, and return calls
- Includes 2,500 mins/mo (~1,250 calls)
- $0.19/min overage
- 65% resolution guarantee
Enterprise
Contact sales / custom pricing- Custom setup and integrations
- Private Slack channel and dedicated onboarding
- For stores handling 5,000+ mins/mo
Use Cases
Handle repetitive WISMO and returns calls
Automate common status, return, and order-location inquiries so agents don't answer the same questions repeatedly.
Scale phone support without hires
Manage sudden increases in phone volume (example: 6.7x growth cited) without adding headcount by letting Seth handle a high share of inbound calls.
Improve conversion on inbound product questions
Answer product and stock questions in real time and attribute orders placed after calls as Seth-attributed revenue.
Maintain existing CX workflows
Integrate with helpdesk tools (like Gorgias) to create tickets, email issues, or transfer calls, keeping teams in their current systems.
Enterprise multi-country support
Run phone support across multiple countries from a single AI account for large, multi-region stores.
Integrations
Shopify
Primary integration: Seth pulls product catalog, orders, inventory, and customer data from Shopify.
Helpdesk (e.g., Gorgias)
Creates tickets or emails issues and integrates with existing CX workflows for escalation and ticketing.
Phone/VoIP providers
Supports forwarding your existing phone number or buying a Ringly number to route calls to Seth.
Slack (enterprise)
Enterprise customers can get a private Slack channel for onboarding and support.
Benefits
Limitations
Frequently Asked Questions
Will the AI embarrass our brand?
What happens when Seth can’t resolve a call?
How long does setup take?
Can Seth really bring in revenue, or is that just cost savings?
Can we keep our phone number or get a new one?
Will Seth hallucinate or give wrong policy info?
Will customers hate talking to AI?
What if we have lots of edge cases?
How is pricing measured and how do I estimate minutes?
Getting Started
- 1 Step 1: Connect your Shopify store so Seth can sync product catalog, orders, inventory, customer history and website content.
- 2 Step 2: Choose escalation preferences and connect your helpdesk (e.g., Gorgias) or routing method.
- 3 Step 3: Forward your existing number to Seth or purchase a Ringly number and run a few test calls to fine-tune rules.
- 4 Step 4: Review call replays and analytics, refine Seth’s responses and rules based on common scenarios.
- 5 Step 5: Go live and monitor resolution rate, attributed orders, and usage in the dashboard.
Support
Book a demo
Schedule a demo or book a call via the site to see Seth in action.
Free trial / onboarding
14-day free trial and founder-led support for reviewing calls and refining Seth.
Help center / Docs
Help center, changelog, FAQs and blog resources available from the website.
Enterprise support (Slack)
Enterprise customers receive a private Slack channel and dedicated onboarding.
API
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