searchunify
SearchUnify provides AI agents for enterprise support teams to answer, assist, route, audit, and create knowledge from customer cases. The agents retrieve and cite connected sources before acting, and hand off when they cannot find a sufficient source.
One of 651 tools in AI Agents
Who it's for
- Customer support teams using CRM and ticketing systems that want agents to answer questions and assist representatives with case context.
- Support operations leaders who need case routing, escalation handling, and quality review across support workflows.
- Knowledge management teams that want to draft knowledge articles from case resolutions and publish them to help centers and agent retrieval.
How it fits your workflow
Connect the harness to existing CRM, ticketing, knowledge, document, community, and telemetry systems. The page says it runs on top of those systems without knowledge migration.
Select purpose-built agents and scope them to chosen support topics. Agents retrieve relevant information, then answer, draft, route, or take supported actions through MCP.
Agents cite and log their actions, and hand off when they cannot find a source or meet the configured confidence threshold. Teams can review actions and use case QA and knowledge workflows after resolution.
Pricing
The vendor doesn't publish prices. Check with searchunify directly.
Prices checked on Oct 6, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Purpose-built support agents
- The platform offers agents for L1 support, agent assistance, routing, case quality, escalation, classification, competency, and knowledge workflows.
- Grounded answers and actions
- Agents retrieve from connected sources before responding or acting, cite the sources used, log the action, and hand off when they cannot find a source or meet a confidence threshold.
- Shared context and agent handoffs
- Agents can pass work and context across the support journey, from customer-facing answers to representative assistance and post-case quality or knowledge tasks.
- Permission-aware retrieval
- The page says agents inherit existing entitlements and withhold internal content from users who are not entitled to see it.
- Routing and escalation
- Routing can use case patterns, agent skills, language, availability, and workload to direct cases and flag likely escalations.
- Case quality and knowledge workflows
- The suite can score closed cases and use case resolutions to draft knowledge articles for review and publication.
Works with
- Salesforce
- ServiceNow
- Zendesk
- Jira
- Slack
- Confluence
- ELK
- Zoomin
- Khoros
- MCP
- Additional connectors
Alternatives to consider
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Unless
Choose it if you want an enterprise customer agent platform specifically described for regulated European customers with privacy and audit controls.
Getting started
- Book a demo or talk to an expert, bringing a real support case for the demonstration.
- Connect a sandbox to existing knowledge and support systems.
- Select the agents to use and scope them to the support topics they should handle.
- Test retrieval, citations, and actions on the case, with handoffs or approvals where needed.