unless-com
Unless provides an enterprise AI Customer Agent platform that unifies knowledge, memory, and context to automate customer interactions across Acquisition, Retention, Expansion, and Support, built for regulated European customers with privacy and audit controls.
unless-com is ai agents software teams evaluate for ai agents. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Quick Overview
Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Freemium from €0.99 per outcome; 100 outcomes per month minimum
Next step
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unless-com
Unless is an enterprise AI customer-agent platform that centralizes business knowledge, customer memory, and operational context to run a single AI agent across acquisition, retention, expansion, and support. The product auto-generates a public help center and serves a team-facing assistant inside existing helpdesks, delivering ticket deflection, revenue capture, and improved CSAT while preserving auditability and regulatory controls. Unless positions itself for regulated European customers with EU data residency by default, per-decision audit trails, and a privacy-first architecture.
AI platform for regulated sectors, boosting customer success with compliance and easy implementation.
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Claim this listingKey Features
Customer Agent
A customer-facing AI agent that provides assistance, AI search, and executes AI procedures across the entire customer journey to deflect tickets and capture revenue.
Auto-generated Help Center
A Help Center produced from the platform's Living Knowledge, served inside the agent and publicly to reduce content ops and surface canonical answers to customers.
Team Assistant
A co-pilot that runs inside the team's existing helpdesk to draft replies, surface customer context, and leave a per-decision audit trail.
Team Feedback & Content Loop
Support team surface for submitting suggestions and vetting automated content; every override or accepted suggestion feeds Living Knowledge.
Living Knowledge
Autopiloted cleaned, rewritten, unambiguous, and up-to-date knowledge derived from connected sources.
Living Memory
Working memory about who the agent is talking to, combining CRM data, preferences, and previous interactions.
Living Context
Connected capabilities (CRM, billing, ERP, support tools, custom APIs) so the agent can perform actions and follow procedures with explicit permissions.
Interoperability & Integrations
Multiple integrations feed knowledge, memory, and context; one agent can operate across websites, apps, messaging channels, and helpdesks.
Privacy Vault & Audit Trail
Privacy Vault tokenizes sensitive data before it reaches model providers and the platform maintains a per-decision audit trail for compliance.
Train → Test → Deploy → Analyze Loop
A closed loop where every interaction feeds back into training, with preview, simulations, and quality reports to validate changes before release.
Pricing
Flex
€0.99 per outcome; 100 outcomes per month minimum- Pay-per-outcome pricing
- Compose modules à la carte
Fixed
€1,999 per month- Full platform, full service
- Includes a guided four-week pilot
- Predictable cost for up to 5000 outcomes
Use Cases
Acquisition
Assist and convert prospects on websites or in-app by surfacing accurate product and pricing knowledge and proactively engaging users.
Retention
Resolve customer issues and questions across channels automatically to improve renewal and satisfaction metrics.
Expansion
Capture revenue opportunities during customer interactions by recognizing and acting on expansion signals.
Support
Automate ticket resolution, draft agent replies, and provide contextual handoffs to human agents with full auditability.
Integrations
CRM systems
Provides customer profiles and preferences into Living Memory so the agent has context on who it is talking to.
Billing & ERP
Connected systems that the agent can query or act against via Living Context for billing, orders, or account tasks.
Ticketing & Helpdesk
Integrates with the helpdesk to draft replies, surface context, and leave an audit trail for every action.
Custom APIs
Connect custom APIs so the agent can perform actions and follow procedures with explicit permissions.
Messaging & Channels (Slack, WhatsApp, in-app)
Deploy the agent across messaging channels, UI components, browser extensions, and native apps.
Benefits
Limitations
Claim this listing to add transparent limitations.
Frequently Asked Questions
How well does Unless actually perform?
Who already uses Unless?
Which AI model does Unless run on, and is our data safe?
Is Unless just a support tool?
Does Unless get better over time?
Can Unless handle complex, multi-step requests?
Does Unless connect to our existing systems?
Where can we deploy Unless?
Do we have to replace our current helpdesk or run a migration?
How much control do we have over what the agent does?
Is Unless compliant with EU regulations?
What happens to the data from each interaction?
Can we test changes before customers see them?
How do we know if we are using AI well?
Getting Started
- 1 Book a pilot or schedule a demo via the website (Book a pilot →).
- 2 Connect your sources and systems (knowledge bases, tickets, CRM, product docs) and configure Living Knowledge, Memory, and Context.
- 3 Run the Train → Test → Deploy → Analyze loop, preview and simulate changes, then deploy the agent into your websites, apps, or helpdesk.
Support
Docs / Help center
Help center and product resources available from the site (Help center, Cookbook, Developer hub).
Sales / Demo
Book a pilot or request a live demo via the website (Book a pilot →).
Phone
Phone contact listed in footer: +31 (0) 20 70 09 345.
Contact page
Contact us link in the site footer for general inquiries and pilot requests.
API
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