Socialintents

Socialintents

Social Intents is a SaaS live chat and AI chatbot platform that enables teams to respond to website visitors and messages from collaboration tools (Microsoft Teams, Slack, Google Chat, Zoom, Webex) and messaging channels (WhatsApp, SMS, Messenger) while using AI (ChatGPT, Claude, Gemini) to automate common support inquiries.

Socialintents is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
One of 175 tools in Chatbots & Assistants
Added 7 months ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

Review official source →

Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $21 /mo

Next step

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Social Intents is a live chat and AI chatbot platform built for teams that want to handle customer conversations from the collaboration tools they already use (Microsoft Teams, Slack, Google Chat, Zoom, Webex). The platform provides a unified inbox for multi-channel support (website chat, WhatsApp, SMS, Messenger and more), AI chatbots trained on a business's website content and documents, and real-time agent handoff and analytics. It targets businesses, agencies, and enterprise teams with white-label and multi-account features.

Social Intents is a SaaS live chat and AI chatbot platform that enables teams to respond to website visitors and messages from collaboration tools (Microsoft Teams, Slack, Google Chat, Zoom, Webex) and messaging channels (WhatsApp, SMS, Messenger) while using AI (ChatGPT, Claude, Gemini) to automate common support inquiries.

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Key Features

AI Chatbots

Trainable AI chatbots powered by ChatGPT, Claude, or Gemini that can be trained on your website, PDFs, and help docs and answer common questions 24/7.

1-Click AI Training

Train an AI chatbot on your entire website by entering your URL so the bot learns products, services, FAQs and brand voice without manual setup.

Omni-channel Unified Inbox

One inbox that consolidates website chat, WhatsApp, SMS, Messenger and other channels so teams can monitor AI and human interactions together.

Respond From Collaboration Tools

Respond to customer conversations directly from Microsoft Teams, Slack, or Google Chat (each chat becomes a thread or message in those tools).

Website Live Chat & Plugins

Customizable, mobile-ready website chat widget with one-line installation and WordPress/Shopify plugins.

Human Handoff & Routing

Automatic handoff to human agents for complex issues, custom escalation routing and routing to different teams or departments.

Analytics & Monitoring

Real-time chat monitoring, conversation analytics, reports, and performance metrics for AI and team members.

Agency & White-label Support

White-label plans for agencies with multi-client dashboards, custom branding, unlimited seats per client, and priority onboarding.

Multi-language Support

Auto-detect and respond in 80+ languages to support global customers.

Pricing

Free Tier Available

14-day free trial (no credit card required)

Lite

$21 /mo
  • 1 Chat Widget
  • 1 Seat
  • 60 conversations/mo
  • Integrations: Teams, Slack, Google Chat

Starter

$39 /mo
  • 1 Chat Widget
  • 4 Seats
  • 250 conversations/mo
  • Integrations: Teams, Slack, Google Chat

Basic

$69 /mo
  • 2 Chat Widgets
  • Unlimited Seats
  • 1,000 conversations/mo
  • Integrations: Teams, Slack, Google Chat

Pro

$99 /mo
  • 5 Chat Widgets
  • Unlimited Seats
  • 5,000 conversations/mo
  • Cross-team routing

Business

$199 /mo
  • 10 Chat Widgets
  • Unlimited Seats
  • 10,000 conversations/mo
  • Real-time visitor monitoring

Use Cases

Customer Support

Provide 24/7 support with AI handling routine questions and human agents resolving complex issues from the same tools teams use every day.

Sales

Use chat and AI to qualify leads, answer product questions, and route sales conversations to the right team members.

Agencies / White-label

Manage multiple client accounts with custom branding, client dashboards, and agency-specific plans.

E-commerce

Integrate with Shopify and WordPress sites to support shoppers with AI-powered FAQs and order-related queries.

AI Visibility & Competitive Monitoring

Track brand visibility in AI overviews and see where competitors are winning visibility (Surva.ai by Social Intents).

Small & Enterprise Teams

Scale support for small teams or enterprise customers with features like unlimited seats, cross-team routing, and visitor monitoring.

Integrations

Microsoft Teams

Respond to website visitors, WhatsApp messages, and SMS directly from Teams channels with thread-based chats and notifications.

Slack

Turn Slack channels into omni-channel support hubs; each website chat or message becomes a Slack thread with full chat history.

Google Chat

Manage customer conversations from Google Chat with Workspace-native integration and Gmail support.

Zoom & Webex

Integrate with Zoom and Webex to route chats into collaboration tools (listed among supported platforms).

WhatsApp

Official WhatsApp Business API support to receive and respond to customer messages, with AI handling FAQs and escalation to agents.

Website Platforms (WordPress, Shopify, Wix)

One-line embed or platform plugins to add the live chat widget to WordPress, Shopify, Wix, or custom sites.

SMS & Messenger

Support for SMS and Facebook Messenger channels alongside website chat and WhatsApp.

Benefits

Automates a large share of routine inquiries (claims 75% resolved by AI) to reduce agent workload
Allows teams to respond from familiar collaboration tools, eliminating context switching
No per-seat pricing and unlimited team members on every plan to scale without per-seat costs
Quick setup (setup in 5 minutes) with one-line install or plugins for WordPress/Shopify
Supports 80+ languages for global customer coverage
White-label and agency features for resellers or agencies managing multiple clients
99.9% uptime SLA and high customer ratings (4.8/5 on G2 & Capterra) as reliability indicators

Limitations

No detailed API documentation or rate limit information is provided on the supplied page (Developer API is mentioned but docs/limits not shown).
Specific security practices (encryption details, data retention policies) are not detailed on the supplied content.

Frequently Asked Questions

What integrations do you offer?
We integrate with Microsoft Teams, Slack, Google Chat, Zoom, Webex, WhatsApp, and more.
How does the Microsoft Teams integration work?
With the Teams integration you can respond to website visitors directly from your Teams channels; chats appear as threads and you can route messages to different teams/departments.

Getting Started

  1. 1 Create your account: Sign up free with a 14-day full-access trial (no credit card required).
  2. 2 Connect your tools: One-click integration with Microsoft Teams, Slack, Google Chat, or Zoom.
  3. 3 Add to your website: Copy one line of code or install the WordPress/Shopify plugin.
  4. 4 Start chatting: Respond from Teams/Slack/Google Chat or enable the AI chatbot to handle conversations.

Support

Docs / Help Center

Help Center and Guides are referenced in the site navigation for product documentation and support articles.

Book Demo

Option to book a demo listed on the site for personalized walkthroughs.

Developer API

Developer API link present in navigation for developer resources and integrations.

Onboarding / Priority Support

Priority support and onboarding mentioned for agency and higher-tier plans.

API

Available: Yes

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