Socialintents

Socialintents

Social Intents is a live chat and AI chatbot platform that lets teams respond to customers from Microsoft Teams, Slack, Google Chat and other tools, while AI handles a large portion of inquiries automatically.

Socialintents is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
#269 in Chatbots & Assistants (269 tools)
Added 4 months ago
29885 directory views this week

Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from $39 /mo

Next step

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Socialintents

Social Intents provides live chat and AI chatbot solutions designed to let support and sales teams respond to customer conversations directly from the collaboration tools they already use (Microsoft Teams, Slack, Google Chat). The platform combines AI chatbots (powered by ChatGPT, Claude, Gemini) with human handoff, multi-channel support (website chat, WhatsApp, SMS, Messenger and more), and a unified inbox/dashboard for monitoring conversations, response times and AI performance. It targets businesses of all sizes including ecommerce, software/IT, higher education, finance and agencies, and promotes fast setup (advertised as "from zero to live chat in 5 minutes") and one-click AI training from site content.

Social Intents is a live chat and AI chatbot platform that lets teams respond to customers from Microsoft Teams, Slack, Google Chat and other tools, while AI handles a large portion of inquiries automatically.

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Key Features

Respond from Team Chat

Respond to customer conversations directly from Microsoft Teams, Slack or Google Chat without switching tools; each conversation becomes a thread or channel notification.

AI Chatbots (ChatGPT, Claude, Gemini)

AI chatbots trained on a customer's website, PDFs and help docs that automatically answer common questions and escalate complex issues to human agents.

1-Click AI Training

Train a chatbot in seconds by entering a website URL; the AI ingests site content to learn products, services and FAQs.

Multi-channel Support

Connect website live chat, WhatsApp (official API), SMS, Messenger and other channels into a single inbox.

Unified Support Dashboard

See all conversations, track response times, resolution rates, AI resolution metrics and visitor monitoring in one dashboard.

Plugins & Easy Install

One-line widget install or use WordPress and Shopify plugins to add chat to sites; also supports Wix and custom sites.

Agency / White-label

Plans and dashboard features for agencies including custom branding, multiple client accounts, and priority onboarding.

Language Support

Supports 80+ languages with automatic language detection and responses.

Pricing

Free Tier Available

14-day free trial (no credit card required); no perpetual free tier listed.

Starter

$39 /mo
  • 1 Chat Widget
  • 3 Agents
  • 200 chats/month
  • ChatGPT/Dialogflow support

Basic

$69 /mo
  • 2 Chat Widgets
  • Unlimited Agents
  • 1,000 chats/month
  • Custom Branding

Pro

$99 /mo
  • 5 Chat Widgets
  • Unlimited Agents
  • 5,000 chats/month
  • ChatGPT + Claude + Gemini

Business

$199 /mo
  • 10 Chat Widgets
  • Unlimited Agents
  • 10,000 chats/month
  • Real-time visitor monitoring

Use Cases

Customer Support

Provide omni-channel support with AI handling routine inquiries 24/7 and human agents responding from collaboration tools.

Sales & Lead Capture

Use website chat and bots to qualify leads, route conversations to sales teams in Teams/Slack, and integrate with CRMs.

Agencies / White-label Solutions

Manage multiple client accounts with custom branding, pricing and a centralized agency dashboard.

AI Visibility & Monitoring

Track AI mentions and chatbot performance; identify if AI is suggesting competitors or missing brand-specific answers (Surva.ai integration mentioned).

Ecommerce Support

Integrate chat on Shopify/WordPress/Wix stores to handle order queries, returns and product questions automatically.

Integrations

Microsoft Teams

Respond to website visitors, WhatsApp and SMS directly from Teams channels; supports Teams mobile app and thread-based chats.

Slack

Turn Slack into an omni-channel support hub where each chat becomes a thread; includes Slack Connect readiness.

Google Chat / Workspace

Manage customer conversations from Google Chat and integrate with Gmail/Workspace-native flows.

Zoom & Webex

Integrate Zoom and Webex as response channels for team collaboration tools.

WhatsApp (Official API)

Accept WhatsApp messages using the official API and let AI or agents respond as needed.

SMS & Messenger

Support SMS text messaging and Facebook Messenger for customer conversations.

WordPress, Shopify, Wix

Plugins and widgets for WordPress, Shopify and Wix to add chat to ecommerce and CMS sites.

CRMs & Helpdesk Tools

Integrations with over 50 third-party tools including CRMs and helpdesk platforms (specific integrations available on the website).

Benefits

Reduce human workload: AI answers an advertised 75% of inquiries automatically.
No new tools to learn: agents reply from Teams, Slack or Google Chat with zero training required.
Scale support without per-agent costs: unlimited team members on every plan and no per-agent pricing.
Fast time-to-value: setup in minutes and 1-click AI training from your website.
Multi-channel coverage: consolidate website chat, WhatsApp, SMS, Messenger and more into one inbox.

Limitations

No perpetual free tier is listed — only a time-limited 14-day free trial.
Specific API rate limits and detailed API documentation links are not published in the provided content.

Frequently Asked Questions

What integrations do you offer?
Social Intents integrates with Microsoft Teams, Slack, Google Chat, Zoom, Webex, WhatsApp (official API), SMS, Messenger, WordPress, Shopify, Wix and 50+ other integrations including CRMs and helpdesk tools.
How does the Teams integration work?
With the Teams integration, website chats, WhatsApp messages and SMS become Teams notifications/threads so your team can reply directly from Teams channels, including mobile. The integration supports routing to teams/departments and preserves full chat history.
How is the AI trained?
AI can be trained in one click by entering your website URL; it also supports uploading PDFs and help docs so the chatbot learns your products, services and FAQs quickly.
Is there a free trial or free plan?
Social Intents offers a 14-day free trial with full access and no credit card required. A perpetual free plan is not listed.

Getting Started

  1. 1 Step 1: Create your account — sign up for a free 14-day trial with no credit card required.
  2. 2 Step 2: Connect your tools — one-click integration with Microsoft Teams, Slack, Google Chat, Zoom or Webex.
  3. 3 Step 3: Add to your website — copy one line of code or install the WordPress/Shopify plugin.
  4. 4 Step 4: Start chatting — let AI handle routine queries or respond from your connected collaboration tool.

Support

Help Center

Documentation and self-service articles available via the website Help Center.

Book Demo

Schedule a live demo through the website to see the platform in action and get onboarding help.

Blog

Product updates, comparisons and resources available on the company blog.

Developer API

Developer API resources are referenced on the site (see Developer API section on the website).

Priority Onboarding (Agencies)

Agency plans include priority support and onboarding for multi-client setups.

API

Available: Yes
Documentation:

Developer API referenced on the website (documentation page available via the site's Developer API section; direct URL not provided in source content).

Rate Limits:

Not available

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