Socialintents
Social Intents is a live chat and AI chatbot platform that lets teams respond to customers from Microsoft Teams, Slack, Google Chat and other tools, while AI handles a large portion of inquiries automatically.
Socialintents is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from $39 /mo
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Socialintents
Social Intents provides live chat and AI chatbot solutions designed to let support and sales teams respond to customer conversations directly from the collaboration tools they already use (Microsoft Teams, Slack, Google Chat). The platform combines AI chatbots (powered by ChatGPT, Claude, Gemini) with human handoff, multi-channel support (website chat, WhatsApp, SMS, Messenger and more), and a unified inbox/dashboard for monitoring conversations, response times and AI performance. It targets businesses of all sizes including ecommerce, software/IT, higher education, finance and agencies, and promotes fast setup (advertised as "from zero to live chat in 5 minutes") and one-click AI training from site content.
Social Intents is a live chat and AI chatbot platform that lets teams respond to customers from Microsoft Teams, Slack, Google Chat and other tools, while AI handles a large portion of inquiries automatically.
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Claim this listingKey Features
Respond from Team Chat
Respond to customer conversations directly from Microsoft Teams, Slack or Google Chat without switching tools; each conversation becomes a thread or channel notification.
AI Chatbots (ChatGPT, Claude, Gemini)
AI chatbots trained on a customer's website, PDFs and help docs that automatically answer common questions and escalate complex issues to human agents.
1-Click AI Training
Train a chatbot in seconds by entering a website URL; the AI ingests site content to learn products, services and FAQs.
Multi-channel Support
Connect website live chat, WhatsApp (official API), SMS, Messenger and other channels into a single inbox.
Unified Support Dashboard
See all conversations, track response times, resolution rates, AI resolution metrics and visitor monitoring in one dashboard.
Plugins & Easy Install
One-line widget install or use WordPress and Shopify plugins to add chat to sites; also supports Wix and custom sites.
Agency / White-label
Plans and dashboard features for agencies including custom branding, multiple client accounts, and priority onboarding.
Language Support
Supports 80+ languages with automatic language detection and responses.
Pricing
14-day free trial (no credit card required); no perpetual free tier listed.
Starter
$39 /mo- 1 Chat Widget
- 3 Agents
- 200 chats/month
- ChatGPT/Dialogflow support
Basic
$69 /mo- 2 Chat Widgets
- Unlimited Agents
- 1,000 chats/month
- Custom Branding
Pro
$99 /mo- 5 Chat Widgets
- Unlimited Agents
- 5,000 chats/month
- ChatGPT + Claude + Gemini
Business
$199 /mo- 10 Chat Widgets
- Unlimited Agents
- 10,000 chats/month
- Real-time visitor monitoring
Use Cases
Customer Support
Provide omni-channel support with AI handling routine inquiries 24/7 and human agents responding from collaboration tools.
Sales & Lead Capture
Use website chat and bots to qualify leads, route conversations to sales teams in Teams/Slack, and integrate with CRMs.
Agencies / White-label Solutions
Manage multiple client accounts with custom branding, pricing and a centralized agency dashboard.
AI Visibility & Monitoring
Track AI mentions and chatbot performance; identify if AI is suggesting competitors or missing brand-specific answers (Surva.ai integration mentioned).
Ecommerce Support
Integrate chat on Shopify/WordPress/Wix stores to handle order queries, returns and product questions automatically.
Integrations
Microsoft Teams
Respond to website visitors, WhatsApp and SMS directly from Teams channels; supports Teams mobile app and thread-based chats.
Slack
Turn Slack into an omni-channel support hub where each chat becomes a thread; includes Slack Connect readiness.
Google Chat / Workspace
Manage customer conversations from Google Chat and integrate with Gmail/Workspace-native flows.
Zoom & Webex
Integrate Zoom and Webex as response channels for team collaboration tools.
WhatsApp (Official API)
Accept WhatsApp messages using the official API and let AI or agents respond as needed.
SMS & Messenger
Support SMS text messaging and Facebook Messenger for customer conversations.
WordPress, Shopify, Wix
Plugins and widgets for WordPress, Shopify and Wix to add chat to ecommerce and CMS sites.
CRMs & Helpdesk Tools
Integrations with over 50 third-party tools including CRMs and helpdesk platforms (specific integrations available on the website).
Benefits
Limitations
Frequently Asked Questions
What integrations do you offer?
How does the Teams integration work?
How is the AI trained?
Is there a free trial or free plan?
Getting Started
- 1 Step 1: Create your account — sign up for a free 14-day trial with no credit card required.
- 2 Step 2: Connect your tools — one-click integration with Microsoft Teams, Slack, Google Chat, Zoom or Webex.
- 3 Step 3: Add to your website — copy one line of code or install the WordPress/Shopify plugin.
- 4 Step 4: Start chatting — let AI handle routine queries or respond from your connected collaboration tool.
Support
Help Center
Documentation and self-service articles available via the website Help Center.
Book Demo
Schedule a live demo through the website to see the platform in action and get onboarding help.
Blog
Product updates, comparisons and resources available on the company blog.
Developer API
Developer API resources are referenced on the site (see Developer API section on the website).
Priority Onboarding (Agencies)
Agency plans include priority support and onboarding for multi-client setups.
API
Developer API referenced on the website (documentation page available via the site's Developer API section; direct URL not provided in source content).
Not available
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