Socialintents
Social Intents is a SaaS live chat and AI chatbot platform that enables teams to respond to website visitors and messages from collaboration tools (Microsoft Teams, Slack, Google Chat, Zoom, Webex) and messaging channels (WhatsApp, SMS, Messenger) while using AI (ChatGPT, Claude, Gemini) to automate common support inquiries.
Socialintents is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Review official source →Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from $21 /mo
Next step
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Socialintents
Social Intents is a live chat and AI chatbot platform built for teams that want to handle customer conversations from the collaboration tools they already use (Microsoft Teams, Slack, Google Chat, Zoom, Webex). The platform provides a unified inbox for multi-channel support (website chat, WhatsApp, SMS, Messenger and more), AI chatbots trained on a business's website content and documents, and real-time agent handoff and analytics. It targets businesses, agencies, and enterprise teams with white-label and multi-account features.
Social Intents is a SaaS live chat and AI chatbot platform that enables teams to respond to website visitors and messages from collaboration tools (Microsoft Teams, Slack, Google Chat, Zoom, Webex) and messaging channels (WhatsApp, SMS, Messenger) while using AI (ChatGPT, Claude, Gemini) to automate common support inquiries.
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Claim this listingKey Features
AI Chatbots
Trainable AI chatbots powered by ChatGPT, Claude, or Gemini that can be trained on your website, PDFs, and help docs and answer common questions 24/7.
1-Click AI Training
Train an AI chatbot on your entire website by entering your URL so the bot learns products, services, FAQs and brand voice without manual setup.
Omni-channel Unified Inbox
One inbox that consolidates website chat, WhatsApp, SMS, Messenger and other channels so teams can monitor AI and human interactions together.
Respond From Collaboration Tools
Respond to customer conversations directly from Microsoft Teams, Slack, or Google Chat (each chat becomes a thread or message in those tools).
Website Live Chat & Plugins
Customizable, mobile-ready website chat widget with one-line installation and WordPress/Shopify plugins.
Human Handoff & Routing
Automatic handoff to human agents for complex issues, custom escalation routing and routing to different teams or departments.
Analytics & Monitoring
Real-time chat monitoring, conversation analytics, reports, and performance metrics for AI and team members.
Agency & White-label Support
White-label plans for agencies with multi-client dashboards, custom branding, unlimited seats per client, and priority onboarding.
Multi-language Support
Auto-detect and respond in 80+ languages to support global customers.
Pricing
14-day free trial (no credit card required)
Lite
$21 /mo- 1 Chat Widget
- 1 Seat
- 60 conversations/mo
- Integrations: Teams, Slack, Google Chat
Starter
$39 /mo- 1 Chat Widget
- 4 Seats
- 250 conversations/mo
- Integrations: Teams, Slack, Google Chat
Basic
$69 /mo- 2 Chat Widgets
- Unlimited Seats
- 1,000 conversations/mo
- Integrations: Teams, Slack, Google Chat
Pro
$99 /mo- 5 Chat Widgets
- Unlimited Seats
- 5,000 conversations/mo
- Cross-team routing
Business
$199 /mo- 10 Chat Widgets
- Unlimited Seats
- 10,000 conversations/mo
- Real-time visitor monitoring
Use Cases
Customer Support
Provide 24/7 support with AI handling routine questions and human agents resolving complex issues from the same tools teams use every day.
Sales
Use chat and AI to qualify leads, answer product questions, and route sales conversations to the right team members.
Agencies / White-label
Manage multiple client accounts with custom branding, client dashboards, and agency-specific plans.
E-commerce
Integrate with Shopify and WordPress sites to support shoppers with AI-powered FAQs and order-related queries.
AI Visibility & Competitive Monitoring
Track brand visibility in AI overviews and see where competitors are winning visibility (Surva.ai by Social Intents).
Small & Enterprise Teams
Scale support for small teams or enterprise customers with features like unlimited seats, cross-team routing, and visitor monitoring.
Integrations
Microsoft Teams
Respond to website visitors, WhatsApp messages, and SMS directly from Teams channels with thread-based chats and notifications.
Slack
Turn Slack channels into omni-channel support hubs; each website chat or message becomes a Slack thread with full chat history.
Google Chat
Manage customer conversations from Google Chat with Workspace-native integration and Gmail support.
Zoom & Webex
Integrate with Zoom and Webex to route chats into collaboration tools (listed among supported platforms).
Official WhatsApp Business API support to receive and respond to customer messages, with AI handling FAQs and escalation to agents.
Website Platforms (WordPress, Shopify, Wix)
One-line embed or platform plugins to add the live chat widget to WordPress, Shopify, Wix, or custom sites.
SMS & Messenger
Support for SMS and Facebook Messenger channels alongside website chat and WhatsApp.
Benefits
Limitations
Frequently Asked Questions
What integrations do you offer?
How does the Microsoft Teams integration work?
Getting Started
- 1 Create your account: Sign up free with a 14-day full-access trial (no credit card required).
- 2 Connect your tools: One-click integration with Microsoft Teams, Slack, Google Chat, or Zoom.
- 3 Add to your website: Copy one line of code or install the WordPress/Shopify plugin.
- 4 Start chatting: Respond from Teams/Slack/Google Chat or enable the AI chatbot to handle conversations.
Support
Docs / Help Center
Help Center and Guides are referenced in the site navigation for product documentation and support articles.
Book Demo
Option to book a demo listed on the site for personalized walkthroughs.
Developer API
Developer API link present in navigation for developer resources and integrations.
Onboarding / Priority Support
Priority support and onboarding mentioned for agency and higher-tier plans.
API
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