AiMatch

typewise

Typewise deploys AI agents that resolve customer service requests across channels, applying business policies and handing off cases that need human judgment. Customer support teams use it to handle tickets through connected inboxes and business systems.

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Who it's for

  • Customer support teams at small and mid-size businesses that want to launch an AI agent without developer involvement.
  • Enterprise customer experience teams that need governed automation, approvals, human handoffs, and guided onboarding.
  • Support operations teams using help desks, inboxes, commerce, CRM, ERP, or ITSM systems that want agents connected to their existing stack.

How it fits your workflow

Connect an inbox and describe the business rules and agent task to Nova in plain language. Nova drafts and tests the configuration; the page says a first agent can be live in about 15 minutes.

The agent handles approved requests by looking up information, applying policies, and resolving tickets. Cases requiring judgment or approval go to a human with context, and actions are logged.

Teams can connect support channels and business systems, monitor quality, review proposed fixes, and pause automation when needed.

Pricing

Free: A free trial includes a batch of free resolutions, requires no credit card, and lets teams connect their own inbox and evaluate performance on real tickets.

Success-based pricing

A monthly plan plus a per-resolution rate that decreases as volume grows; current figures are not stated on the supplied page.

  • · A fully resolved request counts once.
  • · A partial handoff counts half.
  • · Unresolved requests are free.

Prices checked on Oct 5, 2026 from the vendor's site. They can change; confirm before you buy.

Key features

End-to-end AI resolution
AI agents can look up order information, apply a policy, and close a customer service ticket rather than only deflecting a request.
Nova AI operator
Users describe an agent or change in plain language; Nova drafts, tests, and can take the configuration live in about 15 minutes.
Human handoff and control
Teams set which cases AI can handle independently, route sensitive cases to people, review logged actions, and pause automation.
Quality monitoring and improvement
The platform monitors quality, proposes fixes, and describes testing changes before they are released.
Shared AI and human workspace
A supervisor routes requests to specialist agents or people, and can pick up a ticket again after a human becomes involved.
Cross-channel customer support
The page lists chat, email, WhatsApp, social, voice, ChatGPT, Claude, and in-app experiences, with context carried across channels.

Works with

  • 3,500+ integrations
  • Stripe
  • WhatsApp Business

Limitations to know

  • The supplied page does not state current plan prices or specific per-resolution rates.

Alternatives to consider

  • Aide

    Choose it if you want a governed customer-experience agent platform that also analyzes operations to surface automations and improvements.

  • Tidio

    Choose it if you specifically want a combined live chat, help desk, lead-capture, and automation offering.

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Getting started

  1. Start a free trial; no credit card is required.
  2. Connect your inbox and try the product on a batch of real tickets.
  3. Tell Nova in plain language what the agent should do and how your business works.
  4. Review and test the agent, then take it live.

Frequently asked questions

What is Typewise?

Typewise is an AI customer experience platform for businesses to run agents that resolve customer service requests across channels. Agents can be set up and improved in plain language, without code.

Is Typewise a chatbot?

No. Typewise describes itself as a resolution engine: it can complete a request, such as looking up an order, applying a policy, and closing a ticket, and hand cases needing judgment to a person with context.

How does Typewise pricing work?

Pricing is success based, with a monthly plan and a per-resolution rate that drops as volume grows. A fully resolved request counts once, a partial handoff counts half, and unresolved requests are free. The page directs visitors to the pricing page for current figures.

Is there a free trial?

Yes. The trial includes a batch of free resolutions, does not require a credit card, and lets teams connect their inbox and try Typewise on real tickets.

How fast can it go live, and do I need a developer?

The page says a first agent can go live in about 15 minutes, with no developer needed. Larger, governed rollouts take longer and include guided onboarding.

What if the AI gets something wrong?

Teams choose which cases the AI can handle, can pause it for a topic, and can route sensitive cases to a person with full context. Actions are logged.

Which tools does Typewise connect to?

Typewise states that it offers more than 3,500 integrations across help desks, inboxes, commerce, CRM, and internal systems. The page also gives Stripe and WhatsApp Business as examples.

Is Typewise secure and compliant?

The page states that Typewise is ISO 27001 certified, GDPR compliant, aligned with the EU AI Act, and offers EU data residency.