AiMatch

whelp

Whelp combines AI Agents that answer routine questions with a shared inbox for customer conversations across messaging, email, voice, and social channels. Customer-support teams use it to automate inquiries and manage cases that need human attention.

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Who it's for

  • eCommerce support teams that need to handle order, return, and refund questions across channels, including Shopify and Stripe data.
  • Customer-service teams that want to assign and collaborate on conversations from WhatsApp, web chat, email, SMS, voice, and social messaging in one inbox.
  • Support teams in sectors such as financial services, travel, public services, or education that handle recurring questions, bookings, or status requests.

How it fits your workflow

Connect customer channels to Whelp's shared inbox, where agents can view customer profiles and conversation history, assign conversations, collaborate, and reply. The page says Whelp runs in a browser without downloads or installation, and offers iOS and Android apps.

Train AI Agents on FAQs, policies, catalogs, or help-center content. Agents answer routine questions and can look up orders, bookings, or accounts; complex cases are handed to a human with the conversation context. The page lists integrations including Shopify, Stripe, Twilio, Salesforce, and Amazon Connect.

Pricing

Free: A $0/month plan includes one seat, a website live chat widget, a unified inbox, unlimited conversations, mobile apps, and contacts.

Free

$0/month

  • · One seat
  • · Website live chat widget
  • · Unified inbox
  • · Unlimited conversations

Standard

$29/seat/month

  • · Everything in Free
  • · WhatsApp Business API
  • · Twilio SMS and calls
  • · Email integration

Advanced

$79/seat/month

  • · Everything in Standard
  • · Whelp AI Agents
  • · Dynamic chatbot
  • · Instagram and Facebook comments

Premium

Custom pricing

  • · On-premises deployment
  • · Whitelabel
  • · Custom features
  • · Personalized SLA

Prices checked on Oct 9, 2026 from the vendor's site. They can change; confirm before you buy.

Key features

AI Agents
AI Agents learn from FAQs, policies, catalogs, and help-center content; answer in a business's brand voice; look up orders, bookings, and accounts; and escalate complex conversations to people with context.
Omnichannel shared inbox
Manage customer conversations from WhatsApp, web chat, email, SMS, voice, Instagram, Messenger, Telegram, TikTok, LINE, and Viber in one inbox.
Customer profiles and history
View customer information and conversation history alongside support conversations.
Team collaboration
Assign conversations, collaborate with teammates, and use private notes.
Chatbot and outbound tools
The platform lists a flow-based chatbot, dynamic chatbot, and broadcasts through WhatsApp, SMS, Telegram, and email, with availability varying by plan.
Mobile apps
Agents can use Whelp's iOS and Android apps to reply on the go.

Works with

  • Shopify
  • Stripe
  • Twilio
  • WhatsApp Business Platform
  • Salesforce
  • Meta channels
  • Amazon Connect

Limitations to know

  • A modern web browser is required to use Whelp in the browser.
  • Some channels, including the WhatsApp Business API, require provider verification.
  • WhatsApp Business Platform conversation fees are not included in plan prices and are billed separately by Meta.
  • Premium pricing is custom rather than listed as a fixed price.

Alternatives to consider

  • Omnichat

    Choose it if your priority is an AI-native social CRM and conversational-commerce workflows across channels such as WhatsApp, Instagram, LINE, and WeChat.

  • WorkBot

    Choose it if you want a no-code chatbot platform specifically described as automating support across chat, voice, and email with NLP and LLMs.

  • Lixsa.ai

    Choose it if you want a platform specifically described for automating customer service and sales across messaging, email, web chat, and calls.

Compare whelp side by side

Getting started

A modern web browser. Some channels, such as the WhatsApp Business API, require provider verification.

  1. Start with the free plan or book a demo.
  2. Connect the customer channels your team uses to the shared inbox.
  3. Provide business knowledge such as FAQs, policies, and catalog information for AI Agents.

Frequently asked questions

How does Whelp work?

Connect channels such as WhatsApp, web chat, SMS, email, voice, and social channels to a shared inbox. AI Agents answer routine questions and hand complex conversations to the team with full context.

Is installation or downloading required?

No. Whelp runs in a browser, and the page says users can get started in minutes. iOS and Android apps are also available for agents.

Are there any technical requirements?

A modern web browser is all that is needed. Some channels, such as the WhatsApp Business API, require a short verification with the provider.

How many conversations does my subscription cover?

Every plan includes unlimited conversations. WhatsApp Business Platform fees are billed separately by Meta.

What are the security and privacy terms?

The page says cloud connections are encrypted end to end, two-factor authentication is available, and on-premises deployment is available.

Can I cancel my subscription at any time?

Yes. Contact the Whelp team to cancel; the plan keeps its features and limits until the end of the billing cycle.

Are volume discounts available for large businesses?

The page says Premium and Enterprise customers can get packages tailored to their volume and invites customers to contact Whelp for a quote.