aisera
Aisera is an enterprise AI agent platform that provides purpose-built AI agents, assistants, and orchestration to automate tasks, resolve support requests, and transform workflows across IT, HR, customer service, finance, and other domains.
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Quick Overview
Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
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aisera
Aisera is an enterprise-focused AI agent platform that combines purpose-built AI agents and assistants with orchestration, integrations, and analytics to automate tasks and workflows across departments and industries. The platform emphasizes autonomous execution — automating tasks, delivering answers, and transforming workflows — via components such as Aisera Assistant, Agent Assist, Agent Composer, and Aisera Unify.
Aisera targets enterprise IT, HR, customer service, finance, procurement, and other domains and provides out-of-the-box agents and capabilities to select, connect, operate, and optimize AI agents in production. The site highlights industry use cases, customer case studies demonstrating resolution and cost-savings outcomes, and features around security, observability (OpenTelemetry), and integration standards.
Agentic AI platform for enterprise to boost revenue, productivity, and reduce costs.
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Claim this listing for $29Key Features
AI Agents & Assistants
Purpose-built AI agents and assistants (Aisera Assistant, Agent Assist) that automate support, self-service, and cross-domain workflows throughout the enterprise.
Agent Composer
A natural-language authoring environment to create custom AI agents or select from an extensive library of out-of-the-box agents.
Aisera Unify
An open-standards backbone (referencing A2A, MCP, AGNTCY) to integrate agents, apps, and tools into a cohesive ecosystem.
AI Agent Orchestration & Agentic Conversations
Orchestration layer enabling execution of complex, cross-domain actions and agentic conversations that can autonomously drive workflows.
GenIQ, Autobrief, Hyperflows
Gen-AI-centric capabilities and workflow builders (GenIQ, Autobrief, Hyperflows, AI Workflow Builder) to generate knowledge, automation playbooks, and streamline processes.
Knowledge Serving & Enterprise LLMs
Knowledge serving and support for enterprise LLMs, including tailored tuning using organizational knowledge and ITSM data.
Analytics & Insights
Continuous evaluation, optimization, and observability of agents' performance with analytics and OpenTelemetry integration in the LLM gateway.
Security & TRAPS
Built-in security and trust controls summarized as TRAPS (Trusted, Responsible, Auditable, Private, Security) and a Trust Center with privacy and compliance resources.
Pricing
Current pricing details are not available from the vendor source.
Use Cases
IT Service Desk & ITSM
24/7 technical support, ticket deflection, auto-resolution and IT automation (password resets, VM provisioning) across channels like webchat and Microsoft Teams to reduce help-desk load.
HR Automation
Employee onboarding, time-off and leave management, benefits and claims handling via AI agents that orchestrate multi-step cross-functional workflows.
Customer Service & Retail
Customer self-service for order tracking, product lookup, and inventory management through web, chat, IVR, and messaging channels to cut call volume and improve FCR.
Finance & Procurement
Expense report automation, budget and financial metrics analysis, contract review, invoice processing, and inventory/demand forecasting via AI-driven workflows.
Healthcare & Hospitals
Patient self-service for scheduling and pre-visit intake, and IT/HR support for clinical staff while maintaining HIPAA-relevant controls as noted by the site.
Federal & Defense / Secure Knowledge Serving
Secure, permission-tailored knowledge serving and automated incident analysis for environments with strict security requirements.
Integrations
Microsoft Teams
Channel integration for delivering AI agent support and self-service to employees and users via Teams.
ServiceNow
Integration for ticketing and ITSM workflows (site references ticketing platforms and ITSM data).
Cloud providers (AWS, Azure)
Support for automating cloud operations such as VM provisioning on AWS and Azure.
OpenTelemetry
Observability integration into the LLM gateway to provide monitoring and telemetry for agent performance.
Channels: IVR, chat, SMS, web portals
Multiple channel support for customer and employee-facing interactions via IVR, chat, SMS and web.
Benefits
Limitations
No verified limitations are available.
Frequently Asked Questions
No verified FAQs are available.
Getting Started
- 1 Request a demo or pilot via the site ("AiseraPlay/Get a demo") or contact sales for a customized quote
- 2 Select from out-of-the-box agents or build custom agents using Agent Composer with natural-language authoring
- 3 Connect systems and tools using Aisera Unify and available connectors to integrate apps, telemetry, and LLMs
- 4 Deploy agents to targeted channels (MS Teams, webchat, IVR, portals) and monitor/optimize using analytics and the test suite
Support
Demos
Request a demo via "AiseraPlay/Get a demo" to see the platform in action.
Sales / RFP
Submit RFP or request a customized quote via the site ("Submit RFP", "Let's Work Together").
Documentation & Resources
Access product resources such as blogs, demos, case studies, white papers, data sheets and webinars listed under Resources.
Trust & Compliance
Trust Center, privacy policy, and certifications are referenced on the site for security and compliance inquiries.
API
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