aisera

aisera

Aisera is an enterprise AI agent platform that provides purpose-built AI agents, assistants, and orchestration to automate tasks, resolve support requests, and transform workflows across IT, HR, customer service, finance, and other domains.

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#450 in AI Agents (450 tools)
Added 0 year ago
Data reviewed Jul 15, 2026

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

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aisera

Aisera is an enterprise-focused AI agent platform that combines purpose-built AI agents and assistants with orchestration, integrations, and analytics to automate tasks and workflows across departments and industries. The platform emphasizes autonomous execution — automating tasks, delivering answers, and transforming workflows — via components such as Aisera Assistant, Agent Assist, Agent Composer, and Aisera Unify.

Aisera targets enterprise IT, HR, customer service, finance, procurement, and other domains and provides out-of-the-box agents and capabilities to select, connect, operate, and optimize AI agents in production. The site highlights industry use cases, customer case studies demonstrating resolution and cost-savings outcomes, and features around security, observability (OpenTelemetry), and integration standards.

Agentic AI platform for enterprise to boost revenue, productivity, and reduce costs.

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Key Features

AI Agents & Assistants

Purpose-built AI agents and assistants (Aisera Assistant, Agent Assist) that automate support, self-service, and cross-domain workflows throughout the enterprise.

Agent Composer

A natural-language authoring environment to create custom AI agents or select from an extensive library of out-of-the-box agents.

Aisera Unify

An open-standards backbone (referencing A2A, MCP, AGNTCY) to integrate agents, apps, and tools into a cohesive ecosystem.

AI Agent Orchestration & Agentic Conversations

Orchestration layer enabling execution of complex, cross-domain actions and agentic conversations that can autonomously drive workflows.

GenIQ, Autobrief, Hyperflows

Gen-AI-centric capabilities and workflow builders (GenIQ, Autobrief, Hyperflows, AI Workflow Builder) to generate knowledge, automation playbooks, and streamline processes.

Knowledge Serving & Enterprise LLMs

Knowledge serving and support for enterprise LLMs, including tailored tuning using organizational knowledge and ITSM data.

Analytics & Insights

Continuous evaluation, optimization, and observability of agents' performance with analytics and OpenTelemetry integration in the LLM gateway.

Security & TRAPS

Built-in security and trust controls summarized as TRAPS (Trusted, Responsible, Auditable, Private, Security) and a Trust Center with privacy and compliance resources.

Pricing

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Use Cases

IT Service Desk & ITSM

24/7 technical support, ticket deflection, auto-resolution and IT automation (password resets, VM provisioning) across channels like webchat and Microsoft Teams to reduce help-desk load.

HR Automation

Employee onboarding, time-off and leave management, benefits and claims handling via AI agents that orchestrate multi-step cross-functional workflows.

Customer Service & Retail

Customer self-service for order tracking, product lookup, and inventory management through web, chat, IVR, and messaging channels to cut call volume and improve FCR.

Finance & Procurement

Expense report automation, budget and financial metrics analysis, contract review, invoice processing, and inventory/demand forecasting via AI-driven workflows.

Healthcare & Hospitals

Patient self-service for scheduling and pre-visit intake, and IT/HR support for clinical staff while maintaining HIPAA-relevant controls as noted by the site.

Federal & Defense / Secure Knowledge Serving

Secure, permission-tailored knowledge serving and automated incident analysis for environments with strict security requirements.

Integrations

Microsoft Teams

Channel integration for delivering AI agent support and self-service to employees and users via Teams.

ServiceNow

Integration for ticketing and ITSM workflows (site references ticketing platforms and ITSM data).

Cloud providers (AWS, Azure)

Support for automating cloud operations such as VM provisioning on AWS and Azure.

OpenTelemetry

Observability integration into the LLM gateway to provide monitoring and telemetry for agent performance.

Channels: IVR, chat, SMS, web portals

Multiple channel support for customer and employee-facing interactions via IVR, chat, SMS and web.

Benefits

Increased agent productivity (examples cited include a 60% productivity increase and other customer results)
High ticket deflection and automated resolutions (customers reported auto-resolving up to 70% of tickets)
Operational cost savings and efficiency gains (case studies cite saved hours and multi-million dollar savings)

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Request a demo or pilot via the site ("AiseraPlay/Get a demo") or contact sales for a customized quote
  2. 2 Select from out-of-the-box agents or build custom agents using Agent Composer with natural-language authoring
  3. 3 Connect systems and tools using Aisera Unify and available connectors to integrate apps, telemetry, and LLMs
  4. 4 Deploy agents to targeted channels (MS Teams, webchat, IVR, portals) and monitor/optimize using analytics and the test suite

Support

Demos

Request a demo via "AiseraPlay/Get a demo" to see the platform in action.

Sales / RFP

Submit RFP or request a customized quote via the site ("Submit RFP", "Let's Work Together").

Documentation & Resources

Access product resources such as blogs, demos, case studies, white papers, data sheets and webinars listed under Resources.

Trust & Compliance

Trust Center, privacy policy, and certifications are referenced on the site for security and compliance inquiries.

API

Available: No

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