REP AI
REP AI engages ecommerce shoppers with AI-guided product discovery and automates routine customer support across website, email, and social channels. Ecommerce, CX, and growth teams use it to support purchases, reduce repetitive tickets, and analyze shopper questions.
One of 599 tools in AI Agents
Who it's for
- Ecommerce teams on Shopify that want conversational product discovery and behavior-triggered sales assistance on their storefront.
- Customer experience and support teams that want to automate common order, return, and policy questions across chat, email, and social channels.
- Growth and marketing teams that want to use shopper questions, objections, and product demand signals to inform campaigns and site improvements.
How it fits your workflow
Connect the store catalog and help center, then configure REP AI for sales, support, or both. On the website, widgets can respond to shopper behavior and questions with product comparisons, recommendations, and support answers.
REP AI can also engage through email, Instagram, Facebook, and WhatsApp. Routine support requests can be handled automatically, while requests requiring human help can be routed with conversation context.
The platform consolidates interactions into structured insights, including shopper hesitation, unanswered questions, product demand, and competitor mentions. The page also describes a unified inbox for support workflows; its helpdesk is marked beta.
Pricing
Free: A 14-day free trial is offered with no credit card required. The page says customers can cancel anytime.
AI Sales Agent
Starting at $99/month
- · For brands focused on increasing conversion rate and average order value
- · Includes order tracking, shipping updates, cancellations, address changes, returns and exchanges initiation, and automatic routing to human support
AI Concierge
Starting at $118/month
- · Combines the Sales Agent and Support Agent
- · Unified AI across channels
- · Priority onboarding and support
- · Native Klaviyo and Gorgias integration
AI Support Agent
Starting at $49/month
- · For brands looking to reduce ticket volume
- · Automated support responses
- · Order tracking and returns
- · Unified inbox for chat, email, and social
Prices checked on Oct 5, 2026 from the vendor's site. They can change; confirm before you buy.
Key features
- Behavior-triggered shopper conversations
- Monitors behavioral signals such as comparisons, repeated browsing, search queries, and abandoned carts to start contextual conversations when shoppers show intent or hesitation.
- Guided product discovery
- Lets shoppers describe what they want in natural language, then narrows options, compares products, and presents product cards within the conversation.
- Product-page assistance
- Provides page-specific widgets, suggested questions, and responses tailored to the product a shopper is viewing.
- Automated post-purchase support
- Handles routine requests such as order tracking, shipping updates, cancellations, address changes, and return or exchange initiation; requests can be routed to human support.
- AI-native helpdesk and unified inbox
- Combines chat, email, and social conversations in an inbox with ticket summaries, conversation history, routing rules, and automation workflows. The page labels the helpdesk beta.
- Shopper intelligence and insights
- Analyzes conversations for unanswered questions, drop-off reasons, hesitation patterns, competitor mentions, product demand, and product knowledge gaps.
Works with
- Shopify
- Klaviyo
- Gorgias
- WooCommerce
- Salesforce
- Instagram, Facebook, and WhatsApp
Limitations to know
- The page labels the unified helpdesk as beta.
- The page labels the omni-channel offering as beta.
Alternatives to consider
-
Kandid
Choose it if you want an AI sales agent focused on Shopify storefront chat, Instagram, and WhatsApp rather than REP AI's combined sales, support, and shopper-insights platform.
-
Asklo AI
Choose it if your main need is an AI product Q&A widget on product pages rather than broader sales, post-purchase support, and cross-channel workflows.
-
BestChat
Choose it if you want an AI chat and customer-service platform described as supporting Shopify, Wix, and WordPress, rather than REP AI's ecommerce-focused unified sales and support platform.
Getting started
- Start the 14-day trial; the page says no credit card is required.
- Connect the Shopify catalog and help center, as described in the onboarding FAQ.
- Choose the sales agent, support agent, or combined concierge offering and configure the relevant channels.
- Go live; the page describes a six-click integration and says its team handles setup.
Frequently asked questions
What is agentic commerce?
The page describes agentic commerce as an ecommerce model in which intelligent systems actively guide shoppers through buying decisions by responding to questions, narrowing product choices, resolving support requests, and learning from interactions.
How does AI increase ecommerce conversion rates?
According to the page, AI can address hesitation during a shopping session by answering product questions, narrowing options, recommending complementary items, and responding to objections in real time.
Can AI answer customer support questions automatically?
The page says AI can handle routine requests including order tracking, returns, exchanges, product questions, and policy inquiries, while routing complex issues to human agents with conversation history.
What insights can brands get from shopper conversations?
The page lists product confusion, competitor comparisons, price objections, feature requests, and missing website information as insights that conversations can reveal.
How quickly can an AI concierge be implemented on a Shopify store?
The FAQ says most brands can connect their Shopify catalog and help center and go live within minutes. The page also describes integration as a six-click setup.