Chat-data
Chat Data is an enterprise-focused AI agent and chatbot platform that turns company knowledge bases into customizable LLM-powered chatbots for websites and messaging channels, with SDKs, an API, and integrations for workflow automation and live chat escalation.
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Best for: Business Operations
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Free
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Chat-data
Chat Data is an AI agent platform for building customer‑support chatbots and live chat across web and messaging channels. It connects enterprise knowledge bases to customized LLMs and provides embeddable widgets, an API, SDKs, and pre‑trained specialty models (for example, medical and veterinary chat models). The platform emphasizes enterprise features — large-scale third‑party integrations (834 MCP apps / 10,000+ tools), SSO and white‑labeling, compliance (HIPAA, GDPR, SOC 2), and workflow automation — enabling teams to build conversational agents that perform actions, escalate to humans, and integrate with internal systems.
Chat Data is an enterprise-focused AI agent and chatbot platform that turns company knowledge bases into customizable LLM-powered chatbots for websites and messaging channels, with SDKs, an API, and integrations for workflow automation and live chat escalation.
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Wide Integrations (MCP Ecosystem)
Pre-integrated access to 834 MCP apps and 10,000+ tools (examples listed include Gmail, Google Drive, Notion, Slack, GitHub, Shopify, Stripe, Zendesk, WhatsApp, Messenger, Instagram, Telegram, WooCommerce, Zapier) so agents can pull context and trigger actions across a company's stack.
AI‑Powered Workflow Automation & AI Actions
Build workflows with natural language prompts that trigger reproducible AI actions such as web searches, button triggers, lead collection, file sending, and calling custom API endpoints directly from conversations.
Real‑time Voice & Customized Audio
Support for real-time voice conversations and customized voice output (integration with providers such as ElevenLabs is noted) with hundreds of voices and international locales.
Live Chat Escalation
Seamless handoff from AI agent to human support across website and third‑party platforms, with the agent determining optimal transfer timing.
Multi‑modal Inputs & Interactive UI
Support for images and files, interactive UI elements (charts, cards, carousels), PDF generation from conversations, and dynamic query suggestions based on conversation context and uploaded data.
Medical Chat Models & Compliance
Pre‑trained medical AI models (human and veterinary) with HIPAA compliance for medical chat workflows, industry‑standard encryption, and zero chat history retention for medical chat agents.
Built‑in PII Anonymization
Automatic detection and anonymization of personally identifiable information before sending to LLMs, with placeholders re‑inserted into agent responses.
White‑labeling & SSO
SSO login and white‑labeling options to manage agents under a company's own domain, name, logo, and support email; enables resale and branded deployments.
Flexible Backend & Custom Model Support
Chatbot widget can be driven by a custom backend URL or model endpoint supplied by the customer to minimize compute usage on Chat Data's side.
WhatsApp & Messaging Support
Support for WhatsApp integration (official API and unofficial WhatsApp Web options), plus Messenger, Instagram, Telegram, LINE, and SMS capabilities for outbound and re‑engagement messaging.
Pricing
Free plan available for new users (Get Started Free; no credit card required). The site notes a free plan is offered to new users and uses device fingerprinting to prevent multiple free accounts.
Use Cases
Customer support automation
Replace or augment help desks with AI agents that answer questions from documentation and site content, escalate to humans, send receipts/contracts, and manage tickets via integrations.
Medical and veterinary chat assistants
HIPAA‑compliant, pre‑trained medical chat models to provide specialized medical or veterinary assistance while ensuring chat history is not retained for medical workflows.
Ecommerce integrations
Auto‑sync product updates from Shopify or WooCommerce, collect leads, process orders, and send receipts via integrated actions.
Internal knowledge and enterprise workflows
Agents that pull context from email, docs, calendars, analytics, and support tools to assist employees and automate internal procedures via MCP integrations.
Omnichannel conversational engagement
Deploy the same agent across website widgets, WhatsApp, Messenger, Instagram, Telegram, and other channels for consistent customer interactions and re‑engagement.
Integrations
Gmail / Google Drive / Google Sheets / Google Docs
Allow agents to pull context from email and documents within Google Workspace.
Notion / Slack / GitHub / Discord
Connect productivity and developer tools for richer conversational context and actions.
Shopify / WooCommerce / Stripe
Ecommerce integrations for auto‑syncing products, handling orders, and usage metering via Stripe.
Zendesk / Freshdesk
Support platform integrations to connect AI agents with ticketing and support workflows.
WhatsApp / Messenger / Instagram / Telegram / LINE
Messaging channel integrations for omnichannel deployment and re‑engagement messaging.
Zapier / n8n
Connectors for automating cross‑platform actions and custom integrations.
Benefits
Limitations
Frequently Asked Questions
What does Chat Data do?
Where is user(my) data physically stored?
How should my data be formatted?
Can I integrate your chatbot widget with my custom model backend?
Tell me about the Medical Chat models.
Is it compatible with other languages?
What is the process for incorporating my agent into my website?
Why am I unable to establish a second account on your platform?
Getting Started
- 1 Step 1: Create an agent in the Chat Data dashboard and provide training content by uploading files (.pdf, .txt, .html, .docx), pasting text, or supplying a website link for scraping.
- 2 Step 2: Configure agent settings such as base prompt, personality/instructions, channel integrations, and optional custom model backend or voice settings.
- 3 Step 3: Deploy the agent by embedding an iframe or adding a chat bubble to your site, or integrate via the API/SDK for deeper customization and SSO/white‑label setups.
Support
Documentation
API Guide, SDK Demo, and Cookbook materials are available via the website navigation for developer and implementation guidance.
Status
Uptime Status page provides real-time status, maintenance schedule, and SLA history.
Blog & Changelog
Blog for tutorials and product updates; Changelog for feature updates, improvements, and bug fixes.
Contact
Contact via the website's Contact page (accessible from site navigation).
API
API Guide and developer resources are linked from the site (see 'API Guide' in website navigation).
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