Chat-data

Chat-data

Chat Data is an enterprise-focused AI agent and chatbot platform that turns company knowledge bases into customizable LLM-powered chatbots for websites and messaging channels, with SDKs, an API, and integrations for workflow automation and live chat escalation.

Chat-data is ai agents software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Free API 70/100
#477 in AI Agents (477 tools)
Added 2 months ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: Business Operations

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Free

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Chat-data

Chat Data is an AI agent platform for building customer‑support chatbots and live chat across web and messaging channels. It connects enterprise knowledge bases to customized LLMs and provides embeddable widgets, an API, SDKs, and pre‑trained specialty models (for example, medical and veterinary chat models). The platform emphasizes enterprise features — large-scale third‑party integrations (834 MCP apps / 10,000+ tools), SSO and white‑labeling, compliance (HIPAA, GDPR, SOC 2), and workflow automation — enabling teams to build conversational agents that perform actions, escalate to humans, and integrate with internal systems.

Chat Data is an enterprise-focused AI agent and chatbot platform that turns company knowledge bases into customizable LLM-powered chatbots for websites and messaging channels, with SDKs, an API, and integrations for workflow automation and live chat escalation.

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Key Features

Wide Integrations (MCP Ecosystem)

Pre-integrated access to 834 MCP apps and 10,000+ tools (examples listed include Gmail, Google Drive, Notion, Slack, GitHub, Shopify, Stripe, Zendesk, WhatsApp, Messenger, Instagram, Telegram, WooCommerce, Zapier) so agents can pull context and trigger actions across a company's stack.

AI‑Powered Workflow Automation & AI Actions

Build workflows with natural language prompts that trigger reproducible AI actions such as web searches, button triggers, lead collection, file sending, and calling custom API endpoints directly from conversations.

Real‑time Voice & Customized Audio

Support for real-time voice conversations and customized voice output (integration with providers such as ElevenLabs is noted) with hundreds of voices and international locales.

Live Chat Escalation

Seamless handoff from AI agent to human support across website and third‑party platforms, with the agent determining optimal transfer timing.

Multi‑modal Inputs & Interactive UI

Support for images and files, interactive UI elements (charts, cards, carousels), PDF generation from conversations, and dynamic query suggestions based on conversation context and uploaded data.

Medical Chat Models & Compliance

Pre‑trained medical AI models (human and veterinary) with HIPAA compliance for medical chat workflows, industry‑standard encryption, and zero chat history retention for medical chat agents.

Built‑in PII Anonymization

Automatic detection and anonymization of personally identifiable information before sending to LLMs, with placeholders re‑inserted into agent responses.

White‑labeling & SSO

SSO login and white‑labeling options to manage agents under a company's own domain, name, logo, and support email; enables resale and branded deployments.

Flexible Backend & Custom Model Support

Chatbot widget can be driven by a custom backend URL or model endpoint supplied by the customer to minimize compute usage on Chat Data's side.

WhatsApp & Messaging Support

Support for WhatsApp integration (official API and unofficial WhatsApp Web options), plus Messenger, Instagram, Telegram, LINE, and SMS capabilities for outbound and re‑engagement messaging.

Pricing

Free Tier Available

Free plan available for new users (Get Started Free; no credit card required). The site notes a free plan is offered to new users and uses device fingerprinting to prevent multiple free accounts.

Use Cases

Customer support automation

Replace or augment help desks with AI agents that answer questions from documentation and site content, escalate to humans, send receipts/contracts, and manage tickets via integrations.

Medical and veterinary chat assistants

HIPAA‑compliant, pre‑trained medical chat models to provide specialized medical or veterinary assistance while ensuring chat history is not retained for medical workflows.

Ecommerce integrations

Auto‑sync product updates from Shopify or WooCommerce, collect leads, process orders, and send receipts via integrated actions.

Internal knowledge and enterprise workflows

Agents that pull context from email, docs, calendars, analytics, and support tools to assist employees and automate internal procedures via MCP integrations.

Omnichannel conversational engagement

Deploy the same agent across website widgets, WhatsApp, Messenger, Instagram, Telegram, and other channels for consistent customer interactions and re‑engagement.

Integrations

Gmail / Google Drive / Google Sheets / Google Docs

Allow agents to pull context from email and documents within Google Workspace.

Notion / Slack / GitHub / Discord

Connect productivity and developer tools for richer conversational context and actions.

Shopify / WooCommerce / Stripe

Ecommerce integrations for auto‑syncing products, handling orders, and usage metering via Stripe.

Zendesk / Freshdesk

Support platform integrations to connect AI agents with ticketing and support workflows.

WhatsApp / Messenger / Instagram / Telegram / LINE

Messaging channel integrations for omnichannel deployment and re‑engagement messaging.

Zapier / n8n

Connectors for automating cross‑platform actions and custom integrations.

Benefits

Enterprise-grade privacy and compliance (HIPAA, GDPR/EU Data Protection, SOC 2) with servers located in Switzerland and industry-standard encryption for medical workflows.
Deep integrations and automation enable agents to operate across a company's existing tools and trigger real actions, reducing manual workflows and improving resolution times.
Flexible deployment options (embed widgets, iframe, SDK, API, custom backend, white‑labeling and SSO) let teams tailor agents to brand, product, and technical requirements.

Limitations

Free plan restriction: the platform uses device fingerprinting to prevent creating multiple free accounts from the same device.
Medical Chat workflow chat history is not retained (explicit privacy/compliance choice), which may limit longitudinal conversational history for medical agents.

Frequently Asked Questions

What does Chat Data do?
Chat Data is an AI agent platform for customer support chatbots and live chat on websites. You can build an AI agent from your documents or site content, then embed a chat widget or API so the agent answers questions from your knowledge base.
Where is user(my) data physically stored?
Our servers are located in Switzerland, so users' data is physically stored within Swiss borders and hosted on Oracle Cloud infrastructure. Additionally, file blobs are also stored in Switzerland using Azure Blob Storage services.
How should my data be formatted?
You can upload individual or multiple files in formats such as .pdf, .txt, .html, or .docx, paste text, or provide a website link for data scraping.
Can I integrate your chatbot widget with my custom model backend?
Yes. The chatbot widget can be driven by the backend URL you supply; this approach is supported and encouraged to reduce impact on Chat Data's compute resources.
Tell me about the Medical Chat models.
Medical Chat models are pre-trained models developed using Chat Data for human and veterinary medicine. To ensure HIPAA compliance for medical workflows, chat history involving medical chat agents is not retained. More information is available at https://medical.chat-data.com/.
Is it compatible with other languages?
Yes. Chat Data is designed to work with multiple languages. You can use sources in any language and pose questions in any language.
What is the process for incorporating my agent into my website?
Integrate your agent by embedding an iframe or adding a chat bubble to your site. Create an agent in the dashboard and select 'Embed on website', or use the API to interact with your agent from anywhere.
Why am I unable to establish a second account on your platform?
Because a free plan is offered to new users, Chat Data uses device fingerprinting to deter creation of a second free account and restricts the use of a single email account with one device.

Getting Started

  1. 1 Step 1: Create an agent in the Chat Data dashboard and provide training content by uploading files (.pdf, .txt, .html, .docx), pasting text, or supplying a website link for scraping.
  2. 2 Step 2: Configure agent settings such as base prompt, personality/instructions, channel integrations, and optional custom model backend or voice settings.
  3. 3 Step 3: Deploy the agent by embedding an iframe or adding a chat bubble to your site, or integrate via the API/SDK for deeper customization and SSO/white‑label setups.

Support

Documentation

API Guide, SDK Demo, and Cookbook materials are available via the website navigation for developer and implementation guidance.

Status

Uptime Status page provides real-time status, maintenance schedule, and SLA history.

Blog & Changelog

Blog for tutorials and product updates; Changelog for feature updates, improvements, and bug fixes.

Contact

Contact via the website's Contact page (accessible from site navigation).

API

Available: Yes
Documentation:

API Guide and developer resources are linked from the site (see 'API Guide' in website navigation).

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