Conduit

Conduit

Conduit provides AI-powered agents and orchestration for the hospitality industry to automate guest-facing and internal operations across channels (chat, voice, email, OTAs, socials) and connected systems.

Conduit is ai tools software teams evaluate for ai agents. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Contact for pricing API 70/100
#435 in AI Agents (435 tools)
Just launched
Data reviewed Jul 28, 2026

Quick Overview

Best for: AI Agents

What it does

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Best fit

AI Agents

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Conduit

Conduit is an AI platform focused on hospitality that provides chat, voice, and internal AI agents to elevate guest experience and automate internal operations across systems. The platform supports omnichannel guest messaging (email, WhatsApp, OTAs, socials), voice call handling, and agents that operate inside a team's existing tools. Conduit positions itself for production use with multilingual support, native integrations or custom connectors, observability of agent actions, proactive workflows, performance reporting, and APIs for developer control, and is used by over 1,000 hospitality brands in 120+ countries.

AI agents purpose-built for Hospitality Discussion | Link

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Key Features

Chat Agents

Respond across every channel (email, WhatsApp, OTAs, socials) to provide instant messaging and guest support.

Voice Agents

24/7 voice call handling so properties 'never miss a call' across restaurants, amenities, group sales, and front desk.

Internal Agents

AI teammates that work with staff inside the tools they already use to answer questions and take actions across systems.

Multilingual Support

Agents respond fluently across markets, greeting guests in their language.

Native Integrations & Custom Connectors

Connect every tool the team uses or have Conduit build custom integrations so agents can take action across internal systems.

Observability

Inspect every step an agent takes, including the tools used, decisions made, and reasons for transfers.

Proactive Workflows

Workflows that run proactively before guests need to ask, automating repetitive multi-step procedures.

Performance Reporting

Track metrics like automation rate, response time, resolution rate, and guest satisfaction.

API & MCP

Control Conduit agents from your own stack with developer-friendly APIs and MCP (management/control plane).

Agents that Learn

Agents learn from interactions, automatically tailoring behavior to the business and surfacing escalation points for human review.

Procedures & System Actions

Define multi-step procedures the team normally handles and have agents run them as needed, including access to internal systems to take action.

Pricing

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Use Cases

Omnichannel Guest Support

Provide consistent, automated responses across email, SMS, WhatsApp, OTAs, and social channels to improve response times and coverage.

24/7 Front Desk & After-Hours Reception

Use voice and chat agents to handle calls and messages around the clock for restaurants, amenities, and front desk operations.

Multi-Property Operations & Channel Management

Centralize communications and operational workflows across hotel groups and short-term rental portfolios to scale support without proportional headcount increases.

Guest Experience & Concierge Services

Automate guest experience tasks like room upgrades, booking conversion, and personalized guest messaging driven by conversational analytics and guest memory (CRM).

Maintenance & Housekeeping Coordination

Coordinate maintenance and housekeeping tasks via automated workflows tied to property management and operations systems.

Revenue & Performance Reporting

Track automation impact on revenue, response times, satisfaction, and other operational KPIs.

Review Responses & Guest Feedback

Automate review replies and capture guest feedback to improve service and ratings.

Integrations

Native integrations

Connect every tool your team already uses so agents can read data and take actions.

API & MCP

Developer-facing APIs and management/control plane to control agents from your own stack and build custom integrations.

Benefits

Automates guest-facing and internal operations to reduce manual work and staffing pressure (customers reported high automation rates like 70% messaging automation).
Improves response times and coverage with omnichannel chat and 24/7 voice agents, leading to measurable value (customers cited cost savings and revenue impact).
Delivers enterprise-grade security and compliance (SOC 2 Type II, HIPAA support, encryption, role-based access, audit logs, SSO).
Agents learn from interactions to continuously improve performance and surface knowledge gaps for human teams.
Enables integration with existing tools and developer control via APIs to fit into existing tech stacks.

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Step 1: Visit the Conduit website and request a demo or click 'Get started' to begin onboarding.
  2. 2 Step 2: Connect your channels and systems using native integrations or build custom connectors so agents can access internal tools.
  3. 3 Step 3: Configure agents, define procedures and workflows, and use observability and reporting to monitor performance and iterate.

Support

Book Demo

Request a demo or 'Get started' via the website to see Conduit in action.

Docs

Documentation and technical resources (site includes a 'Docs' link under Resources).

Newsletter

Join the Conduit newsletter for product updates and hospitality AI insights.

Changelog

Product changelog available from the site Resources menu.

API

Available: Yes

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