Conduit
Conduit provides AI-powered agents and orchestration for the hospitality industry to automate guest-facing and internal operations across channels (chat, voice, email, OTAs, socials) and connected systems.
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Quick Overview
Best for: AI Agents
What it does
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Conduit
Conduit is an AI platform focused on hospitality that provides chat, voice, and internal AI agents to elevate guest experience and automate internal operations across systems. The platform supports omnichannel guest messaging (email, WhatsApp, OTAs, socials), voice call handling, and agents that operate inside a team's existing tools. Conduit positions itself for production use with multilingual support, native integrations or custom connectors, observability of agent actions, proactive workflows, performance reporting, and APIs for developer control, and is used by over 1,000 hospitality brands in 120+ countries.
AI agents purpose-built for Hospitality Discussion | Link
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Claim this listingKey Features
Chat Agents
Respond across every channel (email, WhatsApp, OTAs, socials) to provide instant messaging and guest support.
Voice Agents
24/7 voice call handling so properties 'never miss a call' across restaurants, amenities, group sales, and front desk.
Internal Agents
AI teammates that work with staff inside the tools they already use to answer questions and take actions across systems.
Multilingual Support
Agents respond fluently across markets, greeting guests in their language.
Native Integrations & Custom Connectors
Connect every tool the team uses or have Conduit build custom integrations so agents can take action across internal systems.
Observability
Inspect every step an agent takes, including the tools used, decisions made, and reasons for transfers.
Proactive Workflows
Workflows that run proactively before guests need to ask, automating repetitive multi-step procedures.
Performance Reporting
Track metrics like automation rate, response time, resolution rate, and guest satisfaction.
API & MCP
Control Conduit agents from your own stack with developer-friendly APIs and MCP (management/control plane).
Agents that Learn
Agents learn from interactions, automatically tailoring behavior to the business and surfacing escalation points for human review.
Procedures & System Actions
Define multi-step procedures the team normally handles and have agents run them as needed, including access to internal systems to take action.
Pricing
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Use Cases
Omnichannel Guest Support
Provide consistent, automated responses across email, SMS, WhatsApp, OTAs, and social channels to improve response times and coverage.
24/7 Front Desk & After-Hours Reception
Use voice and chat agents to handle calls and messages around the clock for restaurants, amenities, and front desk operations.
Multi-Property Operations & Channel Management
Centralize communications and operational workflows across hotel groups and short-term rental portfolios to scale support without proportional headcount increases.
Guest Experience & Concierge Services
Automate guest experience tasks like room upgrades, booking conversion, and personalized guest messaging driven by conversational analytics and guest memory (CRM).
Maintenance & Housekeeping Coordination
Coordinate maintenance and housekeeping tasks via automated workflows tied to property management and operations systems.
Revenue & Performance Reporting
Track automation impact on revenue, response times, satisfaction, and other operational KPIs.
Review Responses & Guest Feedback
Automate review replies and capture guest feedback to improve service and ratings.
Integrations
Native integrations
Connect every tool your team already uses so agents can read data and take actions.
API & MCP
Developer-facing APIs and management/control plane to control agents from your own stack and build custom integrations.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Visit the Conduit website and request a demo or click 'Get started' to begin onboarding.
- 2 Step 2: Connect your channels and systems using native integrations or build custom connectors so agents can access internal tools.
- 3 Step 3: Configure agents, define procedures and workflows, and use observability and reporting to monitor performance and iterate.
Support
Book Demo
Request a demo or 'Get started' via the website to see Conduit in action.
Docs
Documentation and technical resources (site includes a 'Docs' link under Resources).
Newsletter
Join the Conduit newsletter for product updates and hospitality AI insights.
Changelog
Product changelog available from the site Resources menu.
API
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