Crisp
Crisp is an AI-first customer support platform that combines an omnichannel shared inbox, AI Agents (including Hugo), chat widget, CRM, knowledge base, automations and analytics to help teams automate support and improve customer experience.
Crisp is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Review official source →Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from Not specified on the supplied page
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Crisp
Crisp is an all-in-one AI customer support platform designed to help teams centralize communications and automate support. It offers an omnichannel shared inbox, AI Agents (including Hugo) that can be trained on public and private resources, a website and mobile chat widget, a built-in CRM, knowledge base, automations and analytics. The platform targets customer support, inbound sales and marketing teams and positions AI as a core capability to automate inquiries and reduce cost per agent.
Crisp is an AI-first customer support platform that combines an omnichannel shared inbox, AI Agents (including Hugo), chat widget, CRM, knowledge base, automations and analytics to help teams automate support and improve customer experience.
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Claim this listing for $29Key Features
AI Agents (Hugo)
AI-powered support agents you can train on your product and content, build workflows with a no-code agent builder, test and deploy across channels such as web chat, WhatsApp, Messenger, Instagram and email.
Shared Inbox
Centralized collaborative inbox that collects all inbound conversations from multiple channels so teams can access, manage and respond efficiently.
Chat Widget
Embeddable chat widget for websites and mobile apps to support visitors and customers in real time; supports integration into native iOS, Android, or React apps.
Knowledge Base
Create, edit and manage help articles and a help center so customers can self-serve answers.
Support CRM
Built-in CRM to organize customer data and past interactions for more personalized conversations.
Automations & AI Chatbot
No-code automations to create internal workflows and AI chatbots to speed replies and reduce manual work.
Analytics
Support analytics and day-by-day metrics to monitor team performance and identify optimization opportunities.
Developer Hub & SDK
Developer Hub and chat SDK resources to extend and integrate Crisp with custom apps and backends.
Omnichannel Messaging
Support for multiple messaging channels (web chat, email, WhatsApp, Messenger, Instagram and more) from a single platform.
Pricing
14 days free trial — All Crisp features — No card required
Crisp Plus
Not specified on the supplied page- Includes AI Agents (page indicates AI features are included in the Crisp Plus plan)
- Omnichannel inbox, chat widget, knowledge base and analytics
Flat pricing mention
Not specified on the supplied page- Marketing claim of flat pricing and lower cost per agent
Use Cases
Customer Support
Centralize cross-channel support conversations, augment agents with AI to automate common inquiries and use the knowledge base to improve self-service.
Inbound Sales
Use chatbots and AI workflows to capture leads, automate sales pipeline tasks and guide visitors toward conversion via the chat widget.
Marketing & Retargeting
Send marketing emails and in-app messages and retarget customers using the platform's messaging and campaign capabilities.
Integrations
Deploy AI Agent workflows and handle conversations via WhatsApp (listed as a supported channel).
Messenger (Facebook)
Support and automate conversations originating from Messenger.
Handle and automate Instagram messages with AI Agent workflows.
Trigger AI workflows and centralize email conversations in the shared inbox.
Web & Mobile Apps
Embed the Crisp chat widget in websites and native mobile apps (iOS, Android, React).
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Sign up for the 14-day free trial (All Crisp features — No card required).
- 2 Step 2: Train your AI by letting Crisp browse your website and importing resources (PDFs, knowledge base articles) or writing KB content.
- 3 Step 3: Create an AI Agent workflow using the no-code builder or templates.
- 4 Step 4: Test and deploy your workflow to chosen channels (web chat widget, WhatsApp, Messenger, Instagram, email).
- 5 Step 5: Validate, measure conversations exchanged with the AI Agent, and iterate to improve automation.
Support
Docs / Knowledge Base
Help articles and a knowledge base accessible from the site (Learn more on Crisp Knowledge Base).
Developer Hub
Developer Hub for building integrations and AI agents (linked on the site).
Demo / Sales
Book a demo or contact sales via the site ('Book a demo' link).
Help Center
Help Center resources referenced in site navigation.
API
Developer Hub (linked on the page) and mentions of API usage in testimonials
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