Crisp

Crisp

Crisp is an AI-first customer support platform that combines an omnichannel shared inbox, AI Agents (including Hugo), chat widget, CRM, knowledge base, automations and analytics to help teams automate support and improve customer experience.

Crisp is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Freemium API Enterprise 80/100
#96 in Chatbots & Assistants (96 tools)
Added 3 months ago
Data reviewed Jul 16, 2026

Quick Overview

Best for: Business Operations

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Business Operations

Pricing snapshot

Freemium from Not specified on the supplied page

Next step

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Crisp

Crisp is an all-in-one AI customer support platform designed to help teams centralize communications and automate support. It offers an omnichannel shared inbox, AI Agents (including Hugo) that can be trained on public and private resources, a website and mobile chat widget, a built-in CRM, knowledge base, automations and analytics. The platform targets customer support, inbound sales and marketing teams and positions AI as a core capability to automate inquiries and reduce cost per agent.

Crisp is an AI-first customer support platform that combines an omnichannel shared inbox, AI Agents (including Hugo), chat widget, CRM, knowledge base, automations and analytics to help teams automate support and improve customer experience.

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Key Features

AI Agents (Hugo)

AI-powered support agents you can train on your product and content, build workflows with a no-code agent builder, test and deploy across channels such as web chat, WhatsApp, Messenger, Instagram and email.

Shared Inbox

Centralized collaborative inbox that collects all inbound conversations from multiple channels so teams can access, manage and respond efficiently.

Chat Widget

Embeddable chat widget for websites and mobile apps to support visitors and customers in real time; supports integration into native iOS, Android, or React apps.

Knowledge Base

Create, edit and manage help articles and a help center so customers can self-serve answers.

Support CRM

Built-in CRM to organize customer data and past interactions for more personalized conversations.

Automations & AI Chatbot

No-code automations to create internal workflows and AI chatbots to speed replies and reduce manual work.

Analytics

Support analytics and day-by-day metrics to monitor team performance and identify optimization opportunities.

Developer Hub & SDK

Developer Hub and chat SDK resources to extend and integrate Crisp with custom apps and backends.

Omnichannel Messaging

Support for multiple messaging channels (web chat, email, WhatsApp, Messenger, Instagram and more) from a single platform.

Pricing

Free Tier Available

14 days free trial — All Crisp features — No card required

Crisp Plus

Not specified on the supplied page
  • Includes AI Agents (page indicates AI features are included in the Crisp Plus plan)
  • Omnichannel inbox, chat widget, knowledge base and analytics

Flat pricing mention

Not specified on the supplied page
  • Marketing claim of flat pricing and lower cost per agent

Use Cases

Customer Support

Centralize cross-channel support conversations, augment agents with AI to automate common inquiries and use the knowledge base to improve self-service.

Inbound Sales

Use chatbots and AI workflows to capture leads, automate sales pipeline tasks and guide visitors toward conversion via the chat widget.

Marketing & Retargeting

Send marketing emails and in-app messages and retarget customers using the platform's messaging and campaign capabilities.

Integrations

WhatsApp

Deploy AI Agent workflows and handle conversations via WhatsApp (listed as a supported channel).

Messenger (Facebook)

Support and automate conversations originating from Messenger.

Instagram

Handle and automate Instagram messages with AI Agent workflows.

Email

Trigger AI workflows and centralize email conversations in the shared inbox.

Web & Mobile Apps

Embed the Crisp chat widget in websites and native mobile apps (iOS, Android, React).

Benefits

Automate a significant share of inquiries (the site claims up to 50%) to free human agents for complex tasks.
Lower cost per agent through flat pricing and AI automation.
Centralized omnichannel inbox improves team efficiency and response coordination.
Knowledge base and self-service reduce incoming support volume.
Analytics provide metrics to measure and improve support performance.

Limitations

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Frequently Asked Questions

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Getting Started

  1. 1 Step 1: Sign up for the 14-day free trial (All Crisp features — No card required).
  2. 2 Step 2: Train your AI by letting Crisp browse your website and importing resources (PDFs, knowledge base articles) or writing KB content.
  3. 3 Step 3: Create an AI Agent workflow using the no-code builder or templates.
  4. 4 Step 4: Test and deploy your workflow to chosen channels (web chat widget, WhatsApp, Messenger, Instagram, email).
  5. 5 Step 5: Validate, measure conversations exchanged with the AI Agent, and iterate to improve automation.

Support

Docs / Knowledge Base

Help articles and a knowledge base accessible from the site (Learn more on Crisp Knowledge Base).

Developer Hub

Developer Hub for building integrations and AI agents (linked on the site).

Demo / Sales

Book a demo or contact sales via the site ('Book a demo' link).

Help Center

Help Center resources referenced in site navigation.

API

Available: Yes
Documentation:

Developer Hub (linked on the page) and mentions of API usage in testimonials

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