Crisp
Crisp is an AI-first customer support platform that combines an omnichannel shared inbox, AI agents (like Hugo), chat widgets, CRM, knowledge base, analytics and automations to help teams automate and scale customer support, sales, and marketing.
Crisp is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from 14-day free trial (all features) — no card required
Next step
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Crisp
Crisp is an all-in-one AI customer support platform built to centralize and automate customer conversations across multiple channels. It provides an omnichannel shared inbox, chat widgets for web and mobile, AI Agents (including Hugo) and a knowledge base to enable self-service. Crisp targets customer support, sales, and marketing teams at companies of all sizes and promotes AI-first workflows to reduce manual handling and speed up responses.
Crisp emphasizes ease of onboarding with tools to train AI Agents on public and private resources (including automatic website crawling, PDFs and knowledge base articles), a no-code workflow builder, channel deployment (web chat, WhatsApp, Messenger, Instagram, email and more), and analytics for validation and iteration.
Crisp is an AI-first customer support platform that combines an omnichannel shared inbox, AI agents (like Hugo), chat widgets, CRM, knowledge base, analytics and automations to help teams automate and scale customer support, sales, and marketing.
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Claim this listingKey Features
AI Agents (Hugo)
AI-powered support agents you can train on your product and documentation to automate responses, generate smart replies and act as a support teammate.
Omnichannel Shared Inbox
Centralized inbox that aggregates conversations from web chat, email, WhatsApp, Messenger, Instagram and other channels so teams can manage all inbound messages in one place.
Chat Widget
Embeddable chat widget for websites and apps (iOS, Android, React) to support visitors and convert leads in real time.
Knowledge Base / Help Center
Create, edit and manage help articles and a public help center so customers can self-serve and find answers asynchronously.
No-code AI Agent Builder & Workflows
Build AI workflows using a visual, no-code builder with templates to define how agents respond and when they trigger.
Automations
Create internal and customer-facing automated workflows to speed up replies, reduce manual tasks, and route or escalate conversations.
Support CRM
Built-in CRM that stores customer data and past interactions to enable personalized conversations directly in the platform.
Analytics & Reporting
Day-by-day metrics to monitor team performance, measure AI agent effectiveness, and identify areas for improvement.
Multi-channel Deployment
Deploy AI Agents and workflows across multiple messaging channels including web widget, WhatsApp, Messenger, Instagram and email.
Developer Hub & API
Developer tools and an API (Developer Hub) to extend and integrate Crisp into custom backends and workflows.
Pricing
14-day free trial — All Crisp features available during trial; no credit card required.
Free / Trial
14-day free trial (all features) — no card required- Access to all Crisp features during the trial period
Crisp Plus (includes AI Agents)
Not listed on the provided page — see Crisp pricing page for details- Includes AI Agent features
- Access to advanced automations and analytics
Other Paid Plans
Not listed on the provided page — contact sales or view pricing page- Flat pricing options mentioned; specifics must be confirmed on the pricing page
Use Cases
Customer Support
Centralize customer inquiries from multiple channels, use AI Agents to automate common questions and enable agents to handle complex issues faster.
Inbound Sales Automation
Capture, qualify and route leads via chat widgets and AI workflows to accelerate the sales pipeline and increase conversions.
Self-Service Knowledge Base
Provide a branded help center and searchable knowledge base so customers can find answers without contacting support.
Marketing & Retargeting
Send marketing emails and in-app messages to retarget users and keep customers engaged through integrated campaigns.
Internal Workflow Automation
Build internal automations to speed up team replies, assign tasks and reduce repetitive work before exposing AI agents to customers.
Integrations
Deploy AI Agents and receive/send messages through WhatsApp to support customers.
Facebook Messenger
Connect Messenger so AI Agents and your team can handle conversations originating from Facebook.
Manage and respond to Instagram messages and automate replies with AI workflows.
Process inbound and outbound email within the shared inbox and trigger AI workflows from email.
Chat Widget
Native web and mobile chat widget integration to capture visitors and trigger AI Agents directly on your site or app.
APIs / Developer Hub
Developer Hub and API access to build custom integrations and back-office workflows (customers reference using the API as a mini-backoffice).
Benefits
Limitations
Frequently Asked Questions
What channels can I deploy Crisp AI Agents on?
How do I train an AI Agent?
Is there a free trial?
Does Crisp offer an API for custom integrations?
Getting Started
- 1 Step 1: Train your AI — Teach Crisp about your product by letting it crawl your website, importing PDFs, or adding knowledge base articles.
- 2 Step 2: Create a Workflow — Use the no-code AI Agent builder or templates to design how your AI Agent should behave.
- 3 Step 3: Test & Deploy — Test your workflow and deploy it to your chosen channels (web widget, WhatsApp, Messenger, Instagram, email, etc.).
- 4 Step 4: Validate & Measure — Review conversations handled by the AI Agent, refine incorrect answers and iterate to improve automation.
Support
Help Center / Documentation
Access product documentation and knowledge base articles via Crisp's Help Center and Developer Hub on their website.
Developer Hub
Developer resources and API documentation for building custom integrations and AI workflows.
Demo / Sales
Book a demo through the Crisp website to see the product and discuss enterprise needs.
Contact / Support
Contact Crisp support or sales via the website contact page for account or technical assistance.
System Status
Public system status page is available to check real-time service health.
API
Developer Hub on the Crisp website (see Crisp Developer Hub / API documentation for details).
Not available in the provided content; check Developer Hub or documentation for rate limits and technical quotas.
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