Floatbot
Floatbot is an enterprise conversational AI platform that automates high-volume voice, chat, SMS and email interactions and provides real-time agent assist, voice AI, document intelligence and an LLM-powered stack for regulated industries and contact centers.
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Quick Overview
Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Free
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Floatbot
Floatbot is an AI Agent Platform designed to automate conversations and high-volume workflows across voice, chat, SMS and email while providing real-time assistance to human agents. The platform targets regulated, high-stakes industries such as insurance, collections, banking, lending, healthcare and BPOs, emphasizing compliance, accuracy and traceability.
Key components include voice AI agents (FloatGPT/VoiceGPT), digital AI agents for chat/SMS/email, a speech-to-text/text-to-speech API (FloatNeo), a purpose-built enterprise LLM stack, RAG cognitive search for knowledge-base retrieval, and an AI Workspace (UNO) for teams. Floatbot positions itself as both an automation and agent-assist platform, offering pre-integrations, analytics, and tools for document intelligence and workflow automation.
Floatbot is an enterprise conversational AI platform that automates high-volume voice, chat, SMS and email interactions and provides real-time agent assist, voice AI, document intelligence and an LLM-powered stack for regulated industries and contact centers.
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Voice AI Agent (FloatGPT / VoiceGPT)
Real-time, human-sounding voice interactions with sub-second latency, sentiment awareness, and seamless handoff to live agents.
Digital AI Agents (Chat, SMS, Email)
Context-aware chat and messaging agents that engage users across web, mobile and messaging apps to resolve issues and capture leads.
FloatNeo Speech-to-Text & Text-to-Speech API
Speech conversion APIs designed for low-latency, multilingual voice handling in noisy and accent-diverse environments.
LLM Stack & Agent Framework (Agent M / Master Agent)
Purpose-built LLM stack and multi-agent orchestration framework to coordinate specialized agents for complex multi-step workflows.
RAG Cognitive Search
Retrieval-Augmented-Generation powered search to find precise answers from structured and unstructured data sources with traceability for compliance.
AI Workspace (UNO) & AI Copilot
Team workspace and co-pilot tools that provide instant answers, workflow triggers and automated reporting to boost staff productivity.
Agent Assist / Real-Time Guidance
Real-time next-best-actions, instant summaries and compliance prompts to speed resolutions and ensure SOP adherence during live interactions.
Document & Data Intelligence
Automatic extraction, summarization and comparison of documents and emails, with structured data push to downstream systems.
Multichannel & Multilingual Deployment
Rapid deployment across voice, chat, SMS, email and optional video/screen-share with support for 150+ languages and low latency.
Pre-Integrations & Analytics
Effortless pre-integrations with tech stacks and 50+ analytics and insights for consumption, AI usage and success metrics.
Pricing
Floatbot advertises a 'Start free trial' option on the site; detailed pricing tiers are not listed on the page.
Use Cases
Automated Claims FNOL & Support
Automate first notice of loss (FNOL) and claims-related customer interactions to reduce adjuster workload and accelerate turnaround.
Automated Debt Collections
Outbound/inbound collections automation with compliance guardrails and real-time guidance for collectors to increase recovery rates.
Contact Center Automation & Agent Assist
Deflect calls, automate routine interactions and provide live assistance to agents for faster, more accurate customer resolutions.
Banking & Loan Servicing
Automate onboarding, loan origination and servicing workflows, authentication and self-service across channels to reduce handling time and costs.
Healthcare Patient Engagement
Automate appointment scheduling, prescription reminders and patient outreach while reducing compliance risk and support costs.
BPO & High-Volume Campaigns
Scale campaigns and inbound/outbound operations across thousands of contacts with analytics and multi-agent coordination.
Integrations
TCN
Telephony/CCaaS integration referenced in customer stories and testimonials.
ACE
Integration mentioned alongside TCN in customer deployments for collections workflows.
Guidewire
Partner/vendor logo present on the site indicating integrations or partnerships with Guidewire (insurance workflow ecosystem).
Benefits
Limitations
Frequently Asked Questions
What channels does Floatbot support?
Does Floatbot provide speech APIs?
Is the platform suitable for regulated industries?
Can Floatbot integrate with my existing tech stack?
Are there metrics or proof points available?
Getting Started
- 1 Step 1: Schedule a demo or request a call via the Floatbot website to discuss use case and compliance requirements.
- 2 Step 2: Pilot deployment — configure channels (voice, chat, SMS, email), select pre-integrations and connect knowledge/data sources.
- 3 Step 3: Train and tune agents using the AI Workspace (UNO), enable agent-assist and roll out to production with analytics and monitoring.
Support
Phone
Primary contact number listed: (650) 679-4167.
Schedule Demo
Request a demo or live call via the website to evaluate the solution and view live examples.
Docs / Dev Center
The site references a Dev Center, Resource Library, Academy and Knowledge Center for technical resources and onboarding material.
Partner / Enterprise Support
Partner support and customer success teams are referenced for enterprise deployments and compliance-driven rollouts.
API
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