Floatbot
Floatbot is an enterprise conversational AI platform that automates high-volume, regulated workflows across voice, chat, SMS, and email using AI agents, real-time agent assist, and an AI workspace for human-in-the-loop operations.
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Floatbot
Floatbot is an enterprise-grade conversational AI agent platform designed to automate phone calls, chats, SMS, and email while supporting human-in-the-loop interactions for regulated industries. The platform emphasizes compliance, accuracy, and trust for high-stakes workflows such as claims FNOL, debt collections, loan servicing, patient engagement, and customer support. Core offerings named on the site include Voice AI Agent, Digital AI Agents (chat, SMS, email), AI Workspace (FloatSpace), FloatGPT RAG cognitive search agent, FloatNEO Speech-to-Text API, and the UNO no-code platform.
Floatbot markets multilingual, channel-agnostic AI agents and real-time agent assist features that integrate with payments, WhatsApp, maps, CRMs, contact centers and backend systems. The site highlights production use and measurable outcomes via customer case studies and performance metrics for regulated verticals.
Floatbot is an enterprise conversational AI platform that automates high-volume, regulated workflows across voice, chat, SMS, and email using AI agents, real-time agent assist, and an AI workspace for human-in-the-loop operations.
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Claim this listing for $29Key Features
Voice AI Agent
Automates inbound/outbound voice interactions with natural speech, sentiment awareness, near-zero latency, warm handoff to humans, and the ability to handle thousands of calls simultaneously.
Digital AI Agents (Chat, SMS, Email)
AI agents for chat, SMS/text and email that enable 24/7 self-service, automated email responses, smart routing, campaign management, and unified conversations across channels.
AI Workspace (FloatSpace / AI WorkSpace)
An AI workspace and copilot for agents that provides real-time guidance, conversation transcription, automatic summarization, next-best actions, workflow automation and document/data intelligence.
FloatGPT & RAG Cognitive Search Agent
Generative AI plus RAG-powered cognitive search to surface answers from policies, SOPs and documents; supports enterprise knowledge search across siloed information.
FloatNEO (Speech-to-Text API)
Speech-to-text API capability referenced by name (FloatNEO) for voice transcription and related voice processing workflows.
No-code AI Agent Builder (UNO)
A no-code platform (UNO) to design and deploy AI agents and automate workflows without deep developer effort.
Enterprise Authentication & Compliance
Enterprise-grade authentication, compliance-focused controls and human-in-the-loop features designed for regulated industries.
Pre-integrations & Channels
Pre-integrations and connectors for payment gateways, WhatsApp, Google Maps, CRM/contact center/back-end systems enabling multi-channel deployments.
Pricing
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Use Cases
Automate Claims FNOL & Support
Automate first notice of loss (FNOL) workflows and adjuster assistance to reduce handling time and support rapid claim intake.
Automate Debt Collections
Automate outbound/inbound collections calls, RPC/PTP negotiation, and provide collectors with real-time guidance to increase recovery and ensure compliance.
Banking & Lending Automation
Support digital onboarding, loan origination, eligibility checks, servicing, payments and 24/7 customer query resolution across channels.
Healthcare Patient Engagement
Automate patient engagement calls, appointment scheduling, prescription refill reminders and reduce compliance risk and support costs.
BPO & Contact Center Automation
Automate inbound/outbound calls, telemarketing, support and enable smooth agent handoffs and agent assist to increase agent productivity.
Customer Self-Service & Digital Sales
Provide 24x7 self-service agents for onboarding, lead capture and digital sales across web, mobile and messaging channels.
Integrations
Payment gateways
Enable seamless payments within automated conversations.
Channel integration to reach customers via WhatsApp.
Google Maps
Integration for location-aware workflows.
CRM, Contact Center & Backend Systems
Connectors to CRM and contact center stacks for unified conversations and data sync; testimonials reference integrations with TCN and ACE.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Schedule a demo or request a live call via the site ('Schedule a Demo', 'Try Call' and demo flows are provided).
- 2 Step 2: Start a free trial or pilot (site lists 'Start free trial' and pilot/customer onboarding options).
- 3 Step 3: Use the no-code UNO builder and connect pre-integrations (payment gateway, WhatsApp, CRM, contact center) to deploy AI agents and configure compliance and agent-assist settings.
Support
Phone
Primary phone contact listed on site: (650) 679-4167.
Contact / Demo
Schedule a Demo or use the site contact flows to request a live call or demo.
Resources / Documentation
Resource Library, Blog, Case studies, Tech White papers, Webinars, Dev Center and Academy are listed as support and enablement resources.
API
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