Floatbot

Floatbot

Floatbot is an enterprise conversational AI platform that automates high-volume voice, chat, SMS and email interactions and provides real-time agent assist, voice AI, document intelligence and an LLM-powered stack for regulated industries and contact centers.

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Free API 70/100
#371 in AI Agents (371 tools)
Added 1 month ago
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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Free

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Floatbot

Floatbot is an AI Agent Platform designed to automate conversations and high-volume workflows across voice, chat, SMS and email while providing real-time assistance to human agents. The platform targets regulated, high-stakes industries such as insurance, collections, banking, lending, healthcare and BPOs, emphasizing compliance, accuracy and traceability.

Key components include voice AI agents (FloatGPT/VoiceGPT), digital AI agents for chat/SMS/email, a speech-to-text/text-to-speech API (FloatNeo), a purpose-built enterprise LLM stack, RAG cognitive search for knowledge-base retrieval, and an AI Workspace (UNO) for teams. Floatbot positions itself as both an automation and agent-assist platform, offering pre-integrations, analytics, and tools for document intelligence and workflow automation.

Floatbot is an enterprise conversational AI platform that automates high-volume voice, chat, SMS and email interactions and provides real-time agent assist, voice AI, document intelligence and an LLM-powered stack for regulated industries and contact centers.

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Key Features

Voice AI Agent (FloatGPT / VoiceGPT)

Real-time, human-sounding voice interactions with sub-second latency, sentiment awareness, and seamless handoff to live agents.

Digital AI Agents (Chat, SMS, Email)

Context-aware chat and messaging agents that engage users across web, mobile and messaging apps to resolve issues and capture leads.

FloatNeo Speech-to-Text & Text-to-Speech API

Speech conversion APIs designed for low-latency, multilingual voice handling in noisy and accent-diverse environments.

LLM Stack & Agent Framework (Agent M / Master Agent)

Purpose-built LLM stack and multi-agent orchestration framework to coordinate specialized agents for complex multi-step workflows.

RAG Cognitive Search

Retrieval-Augmented-Generation powered search to find precise answers from structured and unstructured data sources with traceability for compliance.

AI Workspace (UNO) & AI Copilot

Team workspace and co-pilot tools that provide instant answers, workflow triggers and automated reporting to boost staff productivity.

Agent Assist / Real-Time Guidance

Real-time next-best-actions, instant summaries and compliance prompts to speed resolutions and ensure SOP adherence during live interactions.

Document & Data Intelligence

Automatic extraction, summarization and comparison of documents and emails, with structured data push to downstream systems.

Multichannel & Multilingual Deployment

Rapid deployment across voice, chat, SMS, email and optional video/screen-share with support for 150+ languages and low latency.

Pre-Integrations & Analytics

Effortless pre-integrations with tech stacks and 50+ analytics and insights for consumption, AI usage and success metrics.

Pricing

Free Tier Available

Floatbot advertises a 'Start free trial' option on the site; detailed pricing tiers are not listed on the page.

Use Cases

Automated Claims FNOL & Support

Automate first notice of loss (FNOL) and claims-related customer interactions to reduce adjuster workload and accelerate turnaround.

Automated Debt Collections

Outbound/inbound collections automation with compliance guardrails and real-time guidance for collectors to increase recovery rates.

Contact Center Automation & Agent Assist

Deflect calls, automate routine interactions and provide live assistance to agents for faster, more accurate customer resolutions.

Banking & Loan Servicing

Automate onboarding, loan origination and servicing workflows, authentication and self-service across channels to reduce handling time and costs.

Healthcare Patient Engagement

Automate appointment scheduling, prescription reminders and patient outreach while reducing compliance risk and support costs.

BPO & High-Volume Campaigns

Scale campaigns and inbound/outbound operations across thousands of contacts with analytics and multi-agent coordination.

Integrations

TCN

Telephony/CCaaS integration referenced in customer stories and testimonials.

ACE

Integration mentioned alongside TCN in customer deployments for collections workflows.

Guidewire

Partner/vendor logo present on the site indicating integrations or partnerships with Guidewire (insurance workflow ecosystem).

Benefits

Reduce operational costs and call handling costs (customer examples cite 60–75%+ savings on call costs and high automation levels).
Improve self-service and deflection: reported increases in self-service (e.g., 70% faster onboarding, 60% reduction in call handling time in some use cases).
Increase recovery and conversions: examples show up to 60% increased debt recovery and multi-million dollar collections within months of launch.
Ensure compliance and traceability with a compliance-first approach, auditability and policy controls for regulated industries.
Rapid deployment and integration: pre-integrations and multi-channel rollout reduce time-to-live and integration effort.

Limitations

Detailed pricing tiers and plans are not published on the page.
Full API documentation and rate limits are not directly linked or displayed on the public page.

Frequently Asked Questions

What channels does Floatbot support?
Floatbot supports voice, chat, SMS, email and optional video/screen-share, enabling omnichannel deployment and seamless handoff between channels.
Does Floatbot provide speech APIs?
Yes. The platform includes FloatNeo, a speech-to-text and text-to-speech API designed for low-latency, multilingual voice interactions.
Is the platform suitable for regulated industries?
Yes. Floatbot is purpose-built for regulated industries (insurance, collections, healthcare, banking) with a compliance-first approach, traceability and controls referenced throughout the site.
Can Floatbot integrate with my existing tech stack?
Floatbot advertises pre-integrations and the ability to connect with common telephony and enterprise systems; customers reference integrations with vendors like TCN and ACE.
Are there metrics or proof points available?
The site includes client success snapshots and performance metrics (examples include multi-million-dollar recoveries, large volumes of calls served, and percentage improvements in automation and handling time).

Getting Started

  1. 1 Step 1: Schedule a demo or request a call via the Floatbot website to discuss use case and compliance requirements.
  2. 2 Step 2: Pilot deployment — configure channels (voice, chat, SMS, email), select pre-integrations and connect knowledge/data sources.
  3. 3 Step 3: Train and tune agents using the AI Workspace (UNO), enable agent-assist and roll out to production with analytics and monitoring.

Support

Phone

Primary contact number listed: (650) 679-4167.

Schedule Demo

Request a demo or live call via the website to evaluate the solution and view live examples.

Docs / Dev Center

The site references a Dev Center, Resource Library, Academy and Knowledge Center for technical resources and onboarding material.

Partner / Enterprise Support

Partner support and customer success teams are referenced for enterprise deployments and compliance-driven rollouts.

API

Available: Yes

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