gorgias

gorgias

Gorgias is a conversational AI helpdesk built for ecommerce brands that unifies AI-driven automation and a single omnichannel inbox to automate support, engage shoppers, and drive revenue across Shopify and other ecommerce platforms.

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One of 617 tools in AI Agents
Added 1 year ago
Data reviewed Jul 15, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Free

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Gorgias is a commerce-first conversational AI platform and helpdesk designed to automate routine customer support while converting shoppers through proactive, revenue-focused conversations. Built tightly with Shopify and other ecommerce platforms, Gorgias provides a single omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook, voice) that surfaces full store context — orders, customers, and products — directly inside tickets.

The platform combines an AI Agent pre-trained on over 1 billion conversations and a native helpdesk so automation and human agents share context. Gorgias targets ecommerce teams and enterprises seeking measurable results (automation rates, revenue attribution) and claims customer outcomes such as higher automation, reduced costs, and increased revenue driven through conversations.

Conversational AI platform for ecommerce, automating support and driving sales.

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Key Features

AI Agent

A conversational AI teammate trained on ecommerce and Shopify data that can handle pre-sale to post-sale interactions; described as pre-trained on 1B+ conversations and built with OpenAI partnership.

Unified Helpdesk / Omnichannel Inbox

One inbox for every channel (email, chat, SMS, WhatsApp, Instagram, Facebook, voice) with live Shopify data and full customer context built into conversations.

Native Shopify Integration

Native integration surface orders, customers, and product data inside tickets with 'one click to install' and no data syncing required.

Automation & Rules

Automate routine tickets with rules and AI, with claims such as automating up to 60% of support and a program to reach 50% automation in 50 days.

In-conversation Actions

Take actions inside conversations such as canceling orders, applying discounts, and upselling directly from the ticket interface.

300+ Integrations

Pre-built integrations with ecommerce and marketing tools (Recharge, Klaviyo, Yotpo, Loop Returns, Bloomreach, Attentive, etc.) to pull context and enable workflows.

Revenue Attribution & Reporting

Reporting that shows how much revenue support and conversational interactions generate.

AI Guardrails & Tone Customization

Apply brand tone, policies, and SOPs with built-in guardrails so automation follows company rules and escalates appropriately to humans.

AI Coaching and Proactive Tips

Real-time, proactive tips to help agents improve responses and performance during conversations.

Platform Stability and Scalability

Claims 'Zero downtime during peak season' and ability to scale from hundreds to hundreds of thousands of tickets per month.

Pricing

Free Tier Available

Sign up free (free trial / free starter plan indicated on site; specific plan pricing not listed on the provided page).

Use Cases

Automated Support & Ticket Resolution

Resolve routine customer inquiries automatically so human agents can focus on higher-impact issues, helping teams achieve higher automation rates.

Conversational Commerce / Upsells

Engage shoppers proactively with recommendations and conversational upsells to increase average order value and convert browsers into buyers.

Pre-sale to Post-sale Assistance

Support customers across the entire journey—from product education and pre-sale questions to order management and returns—using a single AI Agent.

Enterprise Multi-channel Support

Provide omnichannel support at scale for large Shopify brands with native integrations and stability for peak seasons.

Integrations

Shopify

Native platform integration providing orders, customers, and product data inside tickets with one-click install.

BigCommerce / Magento / WooCommerce

Supported ecommerce platforms for integrating store data into the helpdesk.

Loop Returns

Preferred integration for returns workflows.

Yotpo

Integration for reviews and user-generated content workflows.

Recharge

Integration to support subscription management and related customer conversations.

Klaviyo

Marketing platform integration mentioned among the connected apps used to enrich conversations and workflows.

Benefits

Automates a large portion of routine inquiries, freeing agents to handle complex issues and improving efficiency (claims: automate 60%; 50 in 50 program).
Drives measurable revenue from conversations through proactive engagement and in-conversation upsells with revenue attribution reporting.
Provides enterprise-grade integrations and scalability with native Shopify data, 300+ integrations, and 'zero downtime' platform stability.

Limitations

No verified limitations are available.

Frequently Asked Questions

No verified FAQs are available.

Getting Started

  1. 1 Step 1: Sign up free or book a demo through the Gorgias website.
  2. 2 Step 2: Connect your channels and install the native Shopify integration (one click install) and any required apps from 300+ integrations.
  3. 3 Step 3: Use onboarding/implementation resources to launch (Day 7: launch in 1 week; Day 21: scale automation; Day 50: drive measurable revenue as described in the '50 in 50' program).

Support

Help center

Access product documentation and help articles via the Help Center linked on the site.

Book a demo

Schedule a demo through the 'Book a demo' call-to-action on the homepage.

Community

Gorgias Community for peer support and resources.

Onboarding / Implementation

Implementation resources and onboarding guidance (used in the '50 in 50' program).

Developer Docs

Developer documentation and custom integrations resources are available from the site.

Phone support

Support by phone is listed as an available channel on the site.

API

Available: Yes
Documentation:

Developer Docs (linked from site; developer resources and custom integrations mentioned)

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