gorgias
Gorgias is a Conversational AI platform designed for ecommerce businesses, centralizing customer support and sales interactions to enhance customer experience, automate support workflows, and drive sales growth.
gorgias is chatbots & assistants software teams evaluate for business operations. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Business Operations
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Freemium from Starting at $60/month
Next step
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gorgias
Gorgias is a Conversational AI platform built specifically for ecommerce brands to unify customer conversations across multiple channels into a single centralized inbox. It leverages AI to automate up to 60% of support inquiries, enabling brands to provide fast, personalized, and scalable customer service. The platform integrates deeply with ecommerce platforms like Shopify, Magento, BigCommerce, and others, allowing users to manage orders, access real-time product information, and run promotional campaigns without leaving the helpdesk. Gorgias is trusted by over 15,000 brands globally and aims to enhance every step of the shopping journey from sales to support.
Conversational AI platform for ecommerce, automating support and driving sales.
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Claim this listingKey Features
Centralized Inbox
All customer messages from email, social media, live chat, voice, and SMS are consolidated into one platform for streamlined management.
AI Agent
Smart, scalable AI that resolves up to 60% of support inquiries with brand-aligned conversations and tailored recommendations to increase conversions.
Ecommerce Platform Integrations
Deep integrations with Shopify, Magento, BigCommerce, WooCommerce, and PrestaShop to manage orders and product information directly within Gorgias.
Automation Tools
Includes rules, macros, intents & sentiment detection, self-service, and flows to automate repetitive tasks and speed up response times.
Support & Marketing Suites
Support Suite automates customer service inquiries, while Marketing Suite offers proactive chat campaigns and personalized shopping assistance to boost sales.
Multi-Channel Support
Supports communication via email, social media, live chat, voice calls, and SMS, all managed from one platform.
Performance Analytics
Real-time live statistics, revenue statistics, satisfaction surveys, and support performance dashboards to monitor and improve customer service.
Customer Sidebar
Provides agents with detailed customer information and order history to personalize interactions.
Pricing
Gorgias offers a free trial to explore the platform before committing to a paid plan.
Basic
Starting at $60/month- Centralized inbox
- Basic automation and macros
- Email and social media support
Pro
Starting at $300/month- Advanced automation and AI agent
- Multi-channel support including live chat and voice
- Order management and customer sidebar
Enterprise
Custom pricing- Full feature set with dedicated support
- Custom integrations and onboarding
- Advanced analytics and SLA guarantees
Use Cases
Ecommerce Customer Support
Centralize and automate customer support inquiries across multiple channels to improve response times and reduce operational costs.
Sales Conversion Optimization
Use AI-powered shopping assistants to engage shoppers proactively, provide personalized recommendations, and increase conversion rates.
Order Management
Edit and manage Shopify orders directly within the platform to streamline customer service workflows.
Proactive Marketing Campaigns
Launch real-time chat campaigns to reduce bounce rates and engage visitors with personalized offers.
Integrations
Shopify
Deep integration enabling order edits, real-time product info, and promotional campaigns within Gorgias.
Magento
Connect your Magento store to manage customer support and orders seamlessly.
BigCommerce
Integration to unify customer interactions and ecommerce data.
WooCommerce
Support and sales management for WooCommerce stores.
PrestaShop
Ecommerce platform integration for centralized support.
100+ Ecommerce Tools
Access a wide range of apps and tools via the Gorgias App Store to extend functionality.
Benefits
Limitations
Frequently Asked Questions
What ecommerce platforms does Gorgias support?
How much can Gorgias automate customer support?
Can I manage orders directly from Gorgias?
Is there a free trial available?
Does Gorgias support multi-channel communication?
Getting Started
- 1 Sign up for a free trial or create an account on the Gorgias website.
- 2 Connect your ecommerce platform (e.g., Shopify, Magento) to Gorgias.
- 3 Integrate your communication channels such as email, social media, live chat, voice, and SMS.
- 4 Configure automation rules, macros, and AI agent settings to start automating support.
- 5 Train your team on using the centralized inbox and customer sidebar for efficient support.
- 6 Launch proactive marketing campaigns using the Marketing Suite if desired.
- 7 Monitor performance using analytics dashboards and optimize workflows.
Support
Contact support via the contact page on the Gorgias website.
Documentation
Comprehensive support documentation is available at https://docs.gorgias.com/
Community
Engage with other users and get help via the Gorgias Community at https://community.gorgias.com/
Webinars
Attend product webinars for training and updates.
Onboarding
Access onboarding resources to get started quickly.
API
API documentation and developer resources are available at https://developers.gorgias.com/
Specific rate limit information is not publicly detailed.
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