novatalks

novatalks

NovaTalks is an omnichannel customer support platform that unifies calls, messengers, email and web chat into a single interface with built-in AI tools, chatbots, telephony, mass messaging and analytics to support contact centres and B2B customer-service teams.

novatalks is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.

Free
One of 147 tools in Chatbots & Assistants
Added 10 months ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

Review official source →

Quick Overview

Best for: Chatbots & Assistants

What it does

Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.

Best fit

Chatbots & Assistants

Pricing snapshot

Free from from €20/month

Next step

Compare novatalks with similar tools before you shortlist it.

Compare this tool before you shortlist it

Review alternatives, pricing posture, and workflow fit side by side.

NovaTalks is an omnichannel customer support and contact centre platform that consolidates messengers, telephony, website chat and email into a single interface for sales and customer service teams. The platform provides chatbots, AI-assisted agents, telephony automation, mass messaging and reporting/BI to improve response times, personalise service using interaction history and extract insights from voice and text analytics. NovaTalks targets businesses and contact centres across industries and offers a free 14-day trial, demo bookings, mobile apps, customised improvements and onboarding support including data migration and integrations.

Multichannel customer care platform with AI chatbots for efficient customer communication and sales.

Own this listing?

Claim this page for a one-time $29 to add pricing, features, screenshots, verified owner details, and a clearly labeled 30-day category position after the profile is live.

Claim this listing for $29

Key Features

Omnichannel inbox

Consolidates messages and requests from messengers, web chat, email and voice into a single interface so agents do not need to switch between windows.

Chatbots and bot builder

A simple builder to create multilingual bots that operate 24/7, support logic and seamless handoff to live agents, and reduce agent workload.

Telephony and call automation

Voice contact features including IVR/voice menu, call distribution, hold, transfer, consultation calls and quality assessment tools for automated call handling.

Mass messaging

Automated personalized mass messaging (messengers, social media and email) with audience filters, tags, triggers and UTM support for campaign/source tracking.

AI tools & assistant

Real-time AI assistant for agents (translation, tone adjustment, summaries, error corrections) plus automatic quality assessment that analyses emotions, script compliance and performance.

Reporting & BI

Real-time business analytics, customizable reports, ready-made dashboards and the ability to connect external BI systems to monitor contact centre KPIs, CSAT and agent productivity.

NovaTalks Insights (text & voice analytics)

Automatic extraction of insights from interactions and metadata to provide clear conclusions and actionable recommendations for service improvement.

Integrations

Integrates with existing tools and applications to automate data flows and reduce manual entry; supports connection of BI systems and common messaging channels.

Mobile app

A mobile application allowing users to manage communications from smartphones and stay connected remotely.

Customisation & support

Offers personalised managers, customised improvements, onboarding assistance and migration support to help teams adopt the platform.

Pricing

Free Tier Available

Free 14-day trial available (no credit card required).

Starting

from €20/month
  • Omnichannel messaging and web chat
  • Basic telephony and call handling
  • Chatbot support and mass messaging
  • Access to analytics and reporting

Use Cases

Contact centres

Operate an omnichannel contact centre that routes voice and messaging requests, automates quality checks and scales with the business.

Customer support teams

Provide unified, personalised customer support across messengers, chat and email with AI assistance and response templates to speed handling.

E-commerce

Manage incoming sales and support requests from multiple channels, send automated personalised promotions and track campaign sources via UTM tags.

Telecom and large operators

Handle high volumes of voice and messaging interactions with telephony automation, performance reporting and mass messaging capabilities.

Banks, insurance and clinics

Use secure channels and reporting to manage formal communications (documents, offers) while preserving interaction history for personalised service.

Education and online schools

Support learners and prospective students via messengers and web chat, automate routine replies and escalate to live agents as needed.

Logistics and industry

Coordinate customer notifications and mass messaging for operational workflows and integrate interaction data into business analytics.

Integrations

BI systems

Connect your BI system with ready-made dashboards to evaluate contact centre efficiency and agent productivity.

Messengers & social platforms

Integrate Telegram, Viber, Instagram, Facebook Messenger, WhatsApp, Apple Messenger for Business, WeChat Business Account, Line and other channels to centralise conversations.

Email & mass messaging

Automated email campaigns and mass messaging integration for messengers and social media with UTM tracking support.

Benefits

Reduce business costs and free agent time through automation and AI-assisted workflows.
Prevent lost leads by consolidating all channels into a single interface so no request is unattended.
Provide 24/7 support with chatbots and automated responses.
Personalise service using stored customer data, tags and interaction history.
Gain actionable insights with text and voice analytics and BI dashboards.
Quickly scale and adapt the platform with custom improvements and integrations.
Stay connected on the go with a mobile app and receive dedicated account support via a personal manager.

Limitations

No verified limitations are available.

Frequently Asked Questions

How does the omnichannel business platform NovaTalks work?
NovaTalks combines all communication channels in one interface so agents can manage customer requests in a single system and improve processes with AI.
What is an AI business assistant and how does it help?
The AI assistant analyses dialogues and offers solutions to save managers’ time, helping with tasks like translation, tone adjustment, summarisation and error correction.
How does the system automate customer support?
Automation is provided by chatbots, AI automatic quality assessment and mass messaging; each request is processed taking into account the full interaction history.
Is it possible to track which advertising channels are used to generate requests?
Yes — NovaTalks can automatically record sources and campaigns by adding UTM tags to links.
How much does it cost?
NovaTalks offers flexible pricing for companies of all sizes, starting from €20/month and includes a free trial period to evaluate features.
How difficult is it to switch from another communication platform?
Transition is made easy with support at every stage of data migration and integration assistance to minimise effort and ramp-up time.
Does NovaTalks have an e-commerce solution?
Yes — NovaTalks supports businesses across industries including e-commerce, providing contact centre management, messenger support, automated responses and social media integration for online sales.
Can I become your partner?
Yes — NovaTalks offers an affiliate programme for companies and agencies; interested parties can contact [email protected] for partnership enquiries.

Getting Started

  1. 1 Step 1: Register for a free 14-day trial (no credit card required) via the registration form with name, phone, email and company details.
  2. 2 Step 2: Connect the communication channels you use (telephony, web chat, Telegram, Viber, Instagram, Facebook Messenger, WhatsApp, email, etc.) and configure chatbots and routing.
  3. 3 Step 3: Book a demo or 30-minute consultation, request data migration and integration assistance, and configure reporting/BI dashboards to suit your needs.

Support

Email

Primary contact via [email protected] for sales and support enquiries.

Phone

Phone contact available: +48 788 661 654.

Personal manager

Each client is assigned a personal manager who provides ongoing assistance.

Demo & onboarding

Book a free 30-minute demo and receive onboarding, data migration and integration assistance.

Knowledge base & FAQ

Documentation and FAQ resources available on the website, plus a downloadable presentation and FAQ.

Feedback form

On-site feedback and registration forms for support requests and account creation.

API

Available: No

Compare novatalks with similar tools

See how it stacks up against alternatives

Related Tools

View all 147 →
Free
Skimlane

Skimlane

Skimlane is a private, local-first AI reading assistant delivered as a Chrome extension that automatically processes web pages into structured, reusable summaries using customizable "reading recipes" and selectable models (local or hosted).

Chatbots & Assistants
Robofy

Robofy

Robofy is an AI agent platform that automates enterprise customer experience (CX) by resolving conversations, taking actions (order updates, account changes, bookings), and escalating with full context across website and WhatsApp.

Chatbots & Assistants
Free
Noform

Noform

NoForm is a GPT-4 powered AI sales assistant that creates website chatbots to capture and qualify leads 24/7, providing instant, human-like conversations, lead qualification, and customer insights with no coding required.

Chatbots & Assistants
Contact for pricing
Chatbotkit

Chatbotkit

ChatBotKit is an AI agent platform for building, deploying, and managing production conversational agents and widgets across websites, apps, and messaging platforms for support, sales, and operations.

Chatbots & Assistants
Enterprise-ready
Freemium
autochat

autochat

AutoChat is an India-first WhatsApp automation platform that combines WhatsApp Business API, AI-assisted chatbots, team inbox/CRM, broadcasts, and commerce features to help SMEs, D2C brands, education teams, real estate teams, agencies, and service businesses manage leads, sales, and support on WhatsApp while preserving existing chat continuity.

Chatbots & Assistants
Freemium
Interaxai

Interaxai

InteraxAI provides embeddable AI widgets and a configurable API to add text, chat, and image generation capabilities to websites, with monetization and usage-based pricing for individuals and businesses.

Chatbots & Assistants
Freemium
Getbutton

Getbutton

GetButton provides a website chat widget and AI chatbots (ChatGPT-based) to deliver 24/7 customer support, automate requests, capture leads, and increase sales. It offers a free tier plus paid plans for floating chat widgets and production AI chatbots.

Chatbots & Assistants
Freemium
Docsbot

Docsbot

DocsBot converts a company's documentation and knowledge base into AI-powered chatbots and agents that deliver instant answers, automate actions across tools and workflows, and support customer service, pre-sales, internal knowledge retrieval, and research.

Chatbots & Assistants

Premium Alternatives

Paid
Bot9

Bot9

Bot9 is a code-free, AI-powered chatbot platform for automating customer support and sales, designed to train on company data and deploy embeddable chatbots across websites and apps.

Chatbots & Assistants
Enterprise-ready
Paid
botfast

botfast

BotFast is a Python boilerplate for building, customizing and monetizing AI-powered Telegram bots, with integrations for payments, MongoDB, image generation (DALL·E 3), and multimodal models like GPT-4o.

Chatbots & Assistants
Paid
MARA

MARA

MARA is AI-powered hotel reputation management software that helps hotel teams draft review replies in their brand voice, analyze guest feedback, and manage reputation workflows across properties. It combines a shared review inbox, analytics, surveys, widgets, and integrations.

Chatbots & Assistants
Enterprise-ready
Paid
innerai-com

innerai-com

Inner AI é uma plataforma brasileira que reúne mais de 50 modelos de IA pagos (como GPT-5, Claude 4.6, Gemini 3.1 e Grok) oferecendo acesso centralizado, bibliotecas de prompts, templates de documentos, assistentes personalizados, cursos com certificado e aplicativos web/móvel — tudo com foco em equipes e uso profissional.

Chatbots & Assistants
Paid
Berges AI

Berges AI

Berges AI is a privacy-focused, multi-layer conversational AI assistant that prioritizes concise, task-focused answers using a cascaded model architecture and selectable 'interceptors' for different response styles.

Chatbots & Assistants
Paid
Skydis

Skydis

Skydis is a SaaS platform for building AI-powered chat agents for websites—enabling businesses to create, train, and deploy customizable assistants to engage visitors, capture and qualify leads, and integrate lead data with external tools like Zapier.

Chatbots & Assistants
Paid
trainmy-ai

trainmy-ai

TrainMyAI builds custom, on-premise or cloud-hosted AI chatbots using retrieval-augmented generation (RAG) for private content, with access via WhatsApp, the web, and a private API while keeping all data on your own server.

Chatbots & Assistants
Enterprise-ready
Paid
HumanEcho

HumanEcho

HumanEcho is a knowledge-grounded AI support workspace that builds bilingual (Arabic and English) website assistants which answer from your attached files and run under domain and credential controls for secure pilot deployments.

Chatbots & Assistants

Explore Related Categories

Explore by Outcome