novatalks
NovaTalks is an omnichannel customer support platform that unifies calls, messengers, email and web chat into a single interface with built-in AI tools, chatbots, telephony, mass messaging and analytics to support contact centres and B2B customer-service teams.
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Quick Overview
Best for: Chatbots & Assistants
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Chatbots & Assistants
Pricing snapshot
Free from from €20/month
Next step
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novatalks
NovaTalks is an omnichannel customer support and contact centre platform that consolidates messengers, telephony, website chat and email into a single interface for sales and customer service teams. The platform provides chatbots, AI-assisted agents, telephony automation, mass messaging and reporting/BI to improve response times, personalise service using interaction history and extract insights from voice and text analytics. NovaTalks targets businesses and contact centres across industries and offers a free 14-day trial, demo bookings, mobile apps, customised improvements and onboarding support including data migration and integrations.
Multichannel customer care platform with AI chatbots for efficient customer communication and sales.
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Claim this listing for $29Key Features
Omnichannel inbox
Consolidates messages and requests from messengers, web chat, email and voice into a single interface so agents do not need to switch between windows.
Chatbots and bot builder
A simple builder to create multilingual bots that operate 24/7, support logic and seamless handoff to live agents, and reduce agent workload.
Telephony and call automation
Voice contact features including IVR/voice menu, call distribution, hold, transfer, consultation calls and quality assessment tools for automated call handling.
Mass messaging
Automated personalized mass messaging (messengers, social media and email) with audience filters, tags, triggers and UTM support for campaign/source tracking.
AI tools & assistant
Real-time AI assistant for agents (translation, tone adjustment, summaries, error corrections) plus automatic quality assessment that analyses emotions, script compliance and performance.
Reporting & BI
Real-time business analytics, customizable reports, ready-made dashboards and the ability to connect external BI systems to monitor contact centre KPIs, CSAT and agent productivity.
NovaTalks Insights (text & voice analytics)
Automatic extraction of insights from interactions and metadata to provide clear conclusions and actionable recommendations for service improvement.
Integrations
Integrates with existing tools and applications to automate data flows and reduce manual entry; supports connection of BI systems and common messaging channels.
Mobile app
A mobile application allowing users to manage communications from smartphones and stay connected remotely.
Customisation & support
Offers personalised managers, customised improvements, onboarding assistance and migration support to help teams adopt the platform.
Pricing
Free 14-day trial available (no credit card required).
Starting
from €20/month- Omnichannel messaging and web chat
- Basic telephony and call handling
- Chatbot support and mass messaging
- Access to analytics and reporting
Use Cases
Contact centres
Operate an omnichannel contact centre that routes voice and messaging requests, automates quality checks and scales with the business.
Customer support teams
Provide unified, personalised customer support across messengers, chat and email with AI assistance and response templates to speed handling.
E-commerce
Manage incoming sales and support requests from multiple channels, send automated personalised promotions and track campaign sources via UTM tags.
Telecom and large operators
Handle high volumes of voice and messaging interactions with telephony automation, performance reporting and mass messaging capabilities.
Banks, insurance and clinics
Use secure channels and reporting to manage formal communications (documents, offers) while preserving interaction history for personalised service.
Education and online schools
Support learners and prospective students via messengers and web chat, automate routine replies and escalate to live agents as needed.
Logistics and industry
Coordinate customer notifications and mass messaging for operational workflows and integrate interaction data into business analytics.
Integrations
BI systems
Connect your BI system with ready-made dashboards to evaluate contact centre efficiency and agent productivity.
Messengers & social platforms
Integrate Telegram, Viber, Instagram, Facebook Messenger, WhatsApp, Apple Messenger for Business, WeChat Business Account, Line and other channels to centralise conversations.
Email & mass messaging
Automated email campaigns and mass messaging integration for messengers and social media with UTM tracking support.
Benefits
Limitations
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Frequently Asked Questions
How does the omnichannel business platform NovaTalks work?
What is an AI business assistant and how does it help?
How does the system automate customer support?
Is it possible to track which advertising channels are used to generate requests?
How much does it cost?
How difficult is it to switch from another communication platform?
Does NovaTalks have an e-commerce solution?
Can I become your partner?
Getting Started
- 1 Step 1: Register for a free 14-day trial (no credit card required) via the registration form with name, phone, email and company details.
- 2 Step 2: Connect the communication channels you use (telephony, web chat, Telegram, Viber, Instagram, Facebook Messenger, WhatsApp, email, etc.) and configure chatbots and routing.
- 3 Step 3: Book a demo or 30-minute consultation, request data migration and integration assistance, and configure reporting/BI dashboards to suit your needs.
Support
Primary contact via [email protected] for sales and support enquiries.
Phone
Phone contact available: +48 788 661 654.
Personal manager
Each client is assigned a personal manager who provides ongoing assistance.
Demo & onboarding
Book a free 30-minute demo and receive onboarding, data migration and integration assistance.
Knowledge base & FAQ
Documentation and FAQ resources available on the website, plus a downloadable presentation and FAQ.
Feedback form
On-site feedback and registration forms for support requests and account creation.
API
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