OpenDialog

OpenDialog

OpenDialog provides purpose-built, enterprise AI agents for the insurance industry that automate customer journeys, increase conversions and recover lost revenue while operating within regulated environments. Their deployed agents (e.g., Selma, Jamie, Rhea) are designed to deliver measurable outcomes in weeks with a compliance-focused SAFER layer.

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One of 657 tools in AI Agents
Added 10 months ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

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OpenDialog delivers specialised AI agents purpose-built for insurance outcomes, designed to automate quotation flows, policy queries, policy changes, re-engagement and claims while meeting regulatory expectations. The offering targets enterprise insurance organisations and brokerages seeking measurable commercial impact — examples on the page highlight agent outcomes such as a 20% increase in quote conversions, 70% self-service on policy queries, and 20% recovery of lost quote journeys. OpenDialog emphasises rapid, measurable deployment: from initial discovery to a live agent in weeks, supported by a compliance and governance layer called SAFER that ensures secure, transparent and auditable agent behaviour.

AI Agent Management System for regulated industries, focusing on safety and transparency.

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Key Features

Specialised insurance AI agents

Pre-built, outcome-focused agents (examples: Selma - AI sales agent; Jamie - AI policy query agent; Rhea - AI re-engagement agent) tailored to insurance tasks such as quotes, policy questions, re-engagement and claims.

SAFER compliance layer

A governance layer named SAFER described as ensuring every AI agent operates securely, transparently and compliantly to meet regulatory expectations and provide auditable outcomes.

Proven deployment process

A structured four-step delivery model (Discovery, Design, Deployment, Optimisation) designed to deliver live agents in weeks and measure ROI.

Behavioural optimisation using real data

Continuous optimisation after launch using real interaction data to improve performance against agreed conversion and experience goals.

Custom agent build

Offers bespoke agent creation: "Need a different kind of agent? Tell us what you need and we'll build it."

Pricing

Current pricing details are not available from the vendor source.

Use Cases

Quotations

Automate quote conversations to increase conversions (page cites a 20% uplift in quote conversions for an example agent).

Policy questions

Provide instant policy answers and self-service; the page highlights 70% self-served policy queries without human intervention.

Policy changes

Handle policy amendment flows within regulated customer journeys.

Re-engagement

Recover lost quote journeys and recover revenue (page cites 20% recovery of lost quote journeys for an example agent).

Claims

Support claims-related interactions within insurance workflows.

Integrations

No verified integration details are available.

Benefits

Increased quote conversion (example: 20% increase cited for a sales agent)
Higher self-service rates for policy inquiries (example: 70% self-served cited)
Recovered revenue from lost journeys (example: 20% recovery cited)
Compliance, transparency and auditability through the SAFER governance layer
Faster time-to-live with a deployment process that delivers agents in weeks
Continuous optimisation driven by real interaction data to improve ROI

Limitations

No verified limitations are available.

Frequently Asked Questions

No verified FAQs are available.

Getting Started

  1. 1 Step 1: Request a demo or start the conversation via the website (demo form with name, email, interest selection).
  2. 2 Step 2: Participate in Discovery — provide current journey data points and attend a 3-hour discovery workshop.
  3. 3 Step 3: Provide access to relevant knowledge sources so OpenDialog can configure, train and deploy the agent.

Support

Docs

Documentation and support links referenced on the site under 'Support' and 'Documentation'.

White papers & resources

White papers and news & resources are available for further reading as listed on the site.

Demo/Contact form

Request a demo or start a conversation through the website contact/demo form.

Social

Links to LinkedIn and YouTube are provided for additional resources and updates.

API

Available: No

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