opendialog-ai
OpenDialog provides purpose-built, enterprise AI agents for the insurance industry that automate customer journeys, increase conversions and recover lost revenue while operating within regulated environments. Their deployed agents (e.g., Selma, Jamie, Rhea) are designed to deliver measurable outcomes in weeks with a compliance-focused SAFER layer.
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Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
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opendialog-ai
OpenDialog delivers specialised AI agents purpose-built for insurance outcomes, designed to automate quotation flows, policy queries, policy changes, re-engagement and claims while meeting regulatory expectations. The offering targets enterprise insurance organisations and brokerages seeking measurable commercial impact — examples on the page highlight agent outcomes such as a 20% increase in quote conversions, 70% self-service on policy queries, and 20% recovery of lost quote journeys. OpenDialog emphasises rapid, measurable deployment: from initial discovery to a live agent in weeks, supported by a compliance and governance layer called SAFER that ensures secure, transparent and auditable agent behaviour.
AI Agent Management System for regulated industries, focusing on safety and transparency.
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Claim this listing for $29Key Features
Specialised insurance AI agents
Pre-built, outcome-focused agents (examples: Selma - AI sales agent; Jamie - AI policy query agent; Rhea - AI re-engagement agent) tailored to insurance tasks such as quotes, policy questions, re-engagement and claims.
SAFER compliance layer
A governance layer named SAFER described as ensuring every AI agent operates securely, transparently and compliantly to meet regulatory expectations and provide auditable outcomes.
Proven deployment process
A structured four-step delivery model (Discovery, Design, Deployment, Optimisation) designed to deliver live agents in weeks and measure ROI.
Behavioural optimisation using real data
Continuous optimisation after launch using real interaction data to improve performance against agreed conversion and experience goals.
Custom agent build
Offers bespoke agent creation: "Need a different kind of agent? Tell us what you need and we'll build it."
Pricing
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Use Cases
Quotations
Automate quote conversations to increase conversions (page cites a 20% uplift in quote conversions for an example agent).
Policy questions
Provide instant policy answers and self-service; the page highlights 70% self-served policy queries without human intervention.
Policy changes
Handle policy amendment flows within regulated customer journeys.
Re-engagement
Recover lost quote journeys and recover revenue (page cites 20% recovery of lost quote journeys for an example agent).
Claims
Support claims-related interactions within insurance workflows.
Integrations
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Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Request a demo or start the conversation via the website (demo form with name, email, interest selection).
- 2 Step 2: Participate in Discovery — provide current journey data points and attend a 3-hour discovery workshop.
- 3 Step 3: Provide access to relevant knowledge sources so OpenDialog can configure, train and deploy the agent.
Support
Docs
Documentation and support links referenced on the site under 'Support' and 'Documentation'.
White papers & resources
White papers and news & resources are available for further reading as listed on the site.
Demo/Contact form
Request a demo or start a conversation through the website contact/demo form.
Social
Links to LinkedIn and YouTube are provided for additional resources and updates.
API
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