smax-ai
Smax AI is an AI-powered messaging automation platform that helps businesses engage, sell, and nurture customers across channels (Facebook Messenger, Instagram, WhatsApp, Line, web chat) using no-code bot builder, AI agents, multi-channel inbox, re-marketing, and ad optimization.
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Quick Overview
Best for: AI Agents
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Free
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smax-ai
Smax AI is a messaging automation platform designed for businesses to engage, sell, and nurture customers across social messaging channels and web chat. The platform emphasizes AI-powered agents and automation—enabling 24/7 automated replies, AI-driven sales flows, and no-code bot building—while supporting ad optimization for improved campaign performance. It targets businesses across industries (e-commerce, F&B, beauty, B2C services, software) and advertises being trusted by thousands of companies, offering integrations, a module marketplace, and tools to convert visitors into customers.
All-in-one sales & engagement automation platform with AI-powered live chat and marketing tools.
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Claim this listing for $29Key Features
Multi-channel Messaging Support
Connect and manage Facebook Messenger, Instagram, WhatsApp, Line, web app chat widget and other social channels from one platform.
AI Agents & AI-powered Replies
AI Agent team automatically answers customer queries, triggers sales automation flows, and provides 24/7 AI-driven customer support and consultation.
No-code Bot Builder (Flow Builder)
Drag-and-drop flow builder and templates to create automated sales and support flows, display product suggestions, generate orders or appointments without coding.
Multi-channel Inbox & AI Reply Assistant
Single inbox to reply across channels, with AI reply assistant, language translation, and tools to help agents handle thousands of customers.
Re-marketing & Broadcasting
Automated personalized follow-ups, sequences, broadcasting and recovery of abandoned conversations to nurture audiences and recover opportunities.
Module Marketplace
Advanced modules for engagement such as games, coupons, lead forms, loyalty cards, order and product management to build richer customer experiences.
Meta Ads Optimization & CAPI Integration
Send conversions via Meta CAPI or datasets for ad optimization to improve ad delivery and ROAS.
Data Storage, Segmentation & A/B Testing
Store dynamic customer data, segment audiences by attributes/conditions, and run A/B testing on bot flows and messaging variants.
API & App Integrations
Send, receive, and sync customer data to external apps and automate workflows via API integration.
Pricing
Start for free — No Credit Card Required (homepage CTA indicates a free start tier)
Use Cases
Convert social followers into customers
Turn Instagram posts, stories, and Reels into followers and guide them through sales funnels automatically with bot flows and AI agents.
WhatsApp-driven sales and support
Automate replies, capture leads, and drive sales 24/7 via WhatsApp using AI-powered replies and automation flows.
Manage Facebook Fanpage, Reels & Ads interactions
Automatically manage comments and messages on Facebook fanpages, Reels, and Ads, funneling customers to Messenger for sales and support.
Re-marketing and lead recovery
Automate personalized follow-ups and broadcast sequences to re-engage customers who abandoned conversations or checkouts.
Scale ad campaigns with conversion tracking
Send purchase/lead events to Meta Ads via CAPI to optimize ad delivery and improve ROAS.
Support website visitors 24/7
Use web chatbots and AI agents to answer visitor queries immediately or route to human agents when needed.
Integrations
Facebook Messenger
Primary messaging channel supported for chatbots, ads that click to Messenger, and inbox management.
Support for converting posts, stories, and Reels into followers and customers using automated flows.
Enable AI-powered replies, lead capture, and sales automation through WhatsApp conversations.
Line
Channel support listed among multi-channel messaging platforms.
Meta Ads / CAPI
Integration for sending conversion events (CAPI/dataset) to Meta Ads to optimize ad delivery and ROAS.
API / 3rd-party apps
Sync customer data to and from external apps and automate workflows using the platform API.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1 Connect channels: Connect multi-managed pages and social accounts, plus web and application channels
- 2 Step 2 Build Blocks: Create bot flows using templates or the drag-and-drop function cards
- 3 Step 3 Add trigger: Assign triggers so the bot flow activates when customers message or meet defined conditions
Support
Documentation
Product documentation is listed in the site navigation as “Documentation.”
Help Center
Help Center is referenced as a resource for using the product and onboarding.
Learn on Udemy
Training resources are available via a listed Udemy course (“Learn on Udemy”).
Community & Blog
Community and Blog links are available for product updates, tips and strategy.
Contact
Contact link is listed in site navigation for inquiries and sales.
API
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