smax-ai
Smax AI is an AI-powered automation platform designed to engage, sell, and nurture customers across multiple messaging channels and social media platforms, helping businesses grow their customer base and optimize ad campaigns.
smax-ai is chatbots & assistants software teams evaluate for chatbots & assistants. Use this page to review pricing, integration signals, and the best alternatives before you commit.
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Quick Overview
Best for: Chatbots & Assistants
What it does
Chatbots & Assistants software for decision-makers comparing workflow fit and alternatives.
Best fit
Chatbots & Assistants
Pricing snapshot
Free
Next step
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smax-ai
Smax AI is a comprehensive AI-driven platform that enables businesses to automate customer engagement, sales, and marketing across multiple social messaging channels such as Facebook Messenger, Instagram, WhatsApp, and Line. It offers tools for AI agents, automation bot building, multi-channel live chat, re-marketing, and meta ads optimization. The platform is designed for businesses looking to increase customer engagement, boost sales, and improve customer satisfaction through AI-powered automation and integration with popular marketing and social apps. Trusted by over 6,850 companies, Smax AI supports industries including e-commerce, food and beverage, beauty, B2C services, and software applications.
All-in-one sales & engagement automation platform with AI-powered live chat and marketing tools.
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Claim this listingKey Features
AI Agent
Automatically answers customer queries 24/7 based on trained data and triggers sales automation flows to complete orders.
Automation Bot Builder
No-code flow builder to create personalized lead generation, product suggestions, and appointment bookings.
Multi-channel Live Chat
Manage conversations from multiple channels in a single inbox with AI reply assistance and language translation.
Re-marketing Tools
Automatically send personalized follow-up messages and broadcast marketing sequences to nurture audiences.
Web App Chat Widget
Support website visitors 24/7 with bots or direct them to human or AI agents.
Meta Ads Optimization
Send conversion data to Meta Ads via CAPI to optimize ad delivery and boost return on ad spend (ROAS).
Module Marketplace
Advanced modules for gamification, loyalty cards, lead forms, order management, and product management.
Personalized Messaging
Send massive, unique messages that appear personalized to each recipient.
A/B Testing
Test different bot flow scenarios to identify the most effective for lead generation, sales, or engagement.
Customer Segmentation
Segment customers based on attributes and conditions to target messages precisely.
Data Storage and Sync
Store dynamic customer data for reuse and sync data with favorite apps via API.
Bot Flow Sharing
Human agents can send bot or sequence message flows to speed up conversations.
Pricing
Smax AI offers a free start with no credit card required, allowing users to begin automating customer sales and support flows risk-free.
Use Cases
E-commerce Customer Engagement
Automate responses and sales funnels on social media channels to convert followers into customers and increase revenue.
Lead Generation for Financial Services
Use ads that click to Messenger combined with AI chatbots to increase leads and reduce cost per lead.
Restaurant Chain Revenue Growth
Implement AI-driven chatbots on Facebook Messenger to boost online orders and overall revenue.
Customer Support Automation
Reduce customer support costs and response times by automating frequent inquiries with AI agents.
Marketing Campaign Optimization
Optimize Meta ad campaigns by sending conversion data to improve ad delivery and ROAS.
Multi-channel Customer Communication
Manage and respond to customer messages from Facebook, Instagram, WhatsApp, and other channels in one platform.
Integrations
Facebook Messenger
Manage and automate conversations on Facebook Fanpages, Reels, and Ads.
Convert Instagram followers from posts and stories into customers with automated sales funnels.
Automate replies and sales conversations on WhatsApp 24/7.
Line
Integrate Line messaging for customer engagement and support.
Meta Ads (Facebook Ads)
Optimize ad campaigns by sending conversion data via Meta CAPI integration.
API
Sync customer data with favorite apps to automate workflows.
Benefits
Limitations
Frequently Asked Questions
Can I start using Smax AI without a credit card?
Which messaging channels does Smax AI support?
Do I need coding skills to build automation flows?
Can Smax AI help optimize my Meta ad campaigns?
Is customer data stored and reusable within the platform?
Getting Started
- 1 Step 1: Connect your social media channels and managed pages into the Smax AI platform.
- 2 Step 2: Build your bot flows using templates or drag-and-drop card functions in the automation builder.
- 3 Step 3: Add triggers to activate your bots when customers send messages or interact with your channels.
- 4 Step 4: Launch your automation to start engaging customers, generating leads, and boosting sales.
Support
Documentation
Comprehensive documentation is available at https://smax.ai/docs/
Community
Access community support and discussions at https://community.smax.ai/
Contact Page
Contact and support inquiries can be made via the website contact page.
API
API documentation is available at https://smax.ai/docs/
Rate limit information is not publicly available.
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