smax-ai

smax-ai

Smax AI is an AI-powered messaging automation platform that helps businesses engage, sell, and nurture customers across channels (Facebook Messenger, Instagram, WhatsApp, Line, web chat) using no-code bot builder, AI agents, multi-channel inbox, re-marketing, and ad optimization.

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Free API
#525 in AI Agents (525 tools)
Added 1 year ago
Data reviewed Jul 15, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: AI Agents

What it does

AI Agents software for decision-makers comparing workflow fit and alternatives.

Best fit

AI Agents

Pricing snapshot

Free

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smax-ai

Smax AI is a messaging automation platform designed for businesses to engage, sell, and nurture customers across social messaging channels and web chat. The platform emphasizes AI-powered agents and automation—enabling 24/7 automated replies, AI-driven sales flows, and no-code bot building—while supporting ad optimization for improved campaign performance. It targets businesses across industries (e-commerce, F&B, beauty, B2C services, software) and advertises being trusted by thousands of companies, offering integrations, a module marketplace, and tools to convert visitors into customers.

All-in-one sales & engagement automation platform with AI-powered live chat and marketing tools.

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Key Features

Multi-channel Messaging Support

Connect and manage Facebook Messenger, Instagram, WhatsApp, Line, web app chat widget and other social channels from one platform.

AI Agents & AI-powered Replies

AI Agent team automatically answers customer queries, triggers sales automation flows, and provides 24/7 AI-driven customer support and consultation.

No-code Bot Builder (Flow Builder)

Drag-and-drop flow builder and templates to create automated sales and support flows, display product suggestions, generate orders or appointments without coding.

Multi-channel Inbox & AI Reply Assistant

Single inbox to reply across channels, with AI reply assistant, language translation, and tools to help agents handle thousands of customers.

Re-marketing & Broadcasting

Automated personalized follow-ups, sequences, broadcasting and recovery of abandoned conversations to nurture audiences and recover opportunities.

Module Marketplace

Advanced modules for engagement such as games, coupons, lead forms, loyalty cards, order and product management to build richer customer experiences.

Meta Ads Optimization & CAPI Integration

Send conversions via Meta CAPI or datasets for ad optimization to improve ad delivery and ROAS.

Data Storage, Segmentation & A/B Testing

Store dynamic customer data, segment audiences by attributes/conditions, and run A/B testing on bot flows and messaging variants.

API & App Integrations

Send, receive, and sync customer data to external apps and automate workflows via API integration.

Pricing

Free Tier Available

Start for free — No Credit Card Required (homepage CTA indicates a free start tier)

Use Cases

Convert social followers into customers

Turn Instagram posts, stories, and Reels into followers and guide them through sales funnels automatically with bot flows and AI agents.

WhatsApp-driven sales and support

Automate replies, capture leads, and drive sales 24/7 via WhatsApp using AI-powered replies and automation flows.

Manage Facebook Fanpage, Reels & Ads interactions

Automatically manage comments and messages on Facebook fanpages, Reels, and Ads, funneling customers to Messenger for sales and support.

Re-marketing and lead recovery

Automate personalized follow-ups and broadcast sequences to re-engage customers who abandoned conversations or checkouts.

Scale ad campaigns with conversion tracking

Send purchase/lead events to Meta Ads via CAPI to optimize ad delivery and improve ROAS.

Support website visitors 24/7

Use web chatbots and AI agents to answer visitor queries immediately or route to human agents when needed.

Integrations

Facebook Messenger

Primary messaging channel supported for chatbots, ads that click to Messenger, and inbox management.

Instagram

Support for converting posts, stories, and Reels into followers and customers using automated flows.

WhatsApp

Enable AI-powered replies, lead capture, and sales automation through WhatsApp conversations.

Line

Channel support listed among multi-channel messaging platforms.

Meta Ads / CAPI

Integration for sending conversion events (CAPI/dataset) to Meta Ads to optimize ad delivery and ROAS.

API / 3rd-party apps

Sync customer data to and from external apps and automate workflows using the platform API.

Benefits

Increase engagement and grow customer base across messaging channels
Provide 24/7 automated customer support and sales with AI agents
Improve ad performance and ROAS via Meta CAPI integration
Reduce support costs and response times through automation
Capture and nurture leads automatically across channels
Enable non-technical teams to build automation with no-code bot builder

Limitations

No verified limitations are available.

Frequently Asked Questions

No verified FAQs are available.

Getting Started

  1. 1 Step 1 Connect channels: Connect multi-managed pages and social accounts, plus web and application channels
  2. 2 Step 2 Build Blocks: Create bot flows using templates or the drag-and-drop function cards
  3. 3 Step 3 Add trigger: Assign triggers so the bot flow activates when customers message or meet defined conditions

Support

Documentation

Product documentation is listed in the site navigation as “Documentation.”

Help Center

Help Center is referenced as a resource for using the product and onboarding.

Learn on Udemy

Training resources are available via a listed Udemy course (“Learn on Udemy”).

Community & Blog

Community and Blog links are available for product updates, tips and strategy.

Contact

Contact link is listed in site navigation for inquiries and sales.

API

Available: Yes

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