Surveysensum
SurveySensum is an AI-first enterprise feedback and market research platform that helps businesses measure and act on NPS, CSAT, CES, employee experience and market research across channels using AI-powered analytics and omnichannel survey distribution.
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What it does
Research software for decision-makers comparing workflow fit and alternatives.
Best fit
Research
Pricing snapshot
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Surveysensum
SurveySensum is presented as an AI-first enterprise feedback and market research platform that unifies NPS, CSAT, CES, employee experience and market research capabilities. The platform positions itself for business and enterprise customers, claiming deployment by 500+ companies, delivery of 8M+ surveys across 40+ countries and support for 100+ languages. SurveySensum highlights AI-powered analytics (SensAI), omnichannel conversational analytics and text analytics to help teams measure and act on customer and employee feedback in real time. The site promotes product discovery via a product tour and demos and emphasizes results such as improved response rates, sales conversions and NPS increases.
SurveySensum is an AI-first enterprise feedback and market research platform that helps businesses measure and act on NPS, CSAT, CES, employee experience and market research across channels using AI-powered analytics and omnichannel survey distribution.
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Claim this listingKey Features
NPS, CSAT & CES Survey Software
Pre-built tooling to run Net Promoter Score, Customer Satisfaction and Customer Effort Score programs across customers and employees.
Omnichannel & Website/In-App Feedback
Survey distribution and feedback collection across website, in-app, WhatsApp and other channels to boost reach and response rates.
Survey Builder, Distribution & Dashboard
Tools to create surveys, distribute them across channels, and visualize feedback with dashboards for real-time insights and action.
AI-Powered Market Research (SensAI)
AI-enabled market research and conversational/text analytics to extract insights from open-text feedback and conversational data.
Conversational & Text Analytics
Omnichannel conversational analytics and text analytics for analyzing unstructured feedback at scale.
WhatsApp & Phone (CATI) Support
Support for WhatsApp surveys and options for organizations still using phone/CATI surveys.
Enterprise Security & Data Protection
Claims of encryption protocols, authentication, VAPT and private server backups following cloud security best practices.
Pricing
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Use Cases
Customer Experience Measurement
Run NPS, CSAT and CES programs to measure customer sentiment and satisfaction across customer journeys.
Employee Experience
Collect and act on employee feedback to measure and improve employee experience and engagement.
AI-Powered Market Research
Use SensAI and text/conversational analytics to perform market research and extract insights from open-text responses.
Industry-specific Feedback Programs
Deploy vertical programs for sectors such as automotive, fintech, insurance, telecommunications and retail as described in customer case highlights.
Omnichannel Survey Distribution
Distribute surveys via website, in-app, WhatsApp and other channels to increase response rates and reach.
Integrations
Outlook
Listed integration for workflow or communication connectivity.
Slack
Listed integration for notifying teams and routing feedback into Slack.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Request a Demo or Personalized Demo via the site.
- 2 Step 2: Take a Product Tour to review features and workflows.
- 3 Step 3: Define goals and map customer journey, then launch surveys to gather real-time feedback (per the site’s 4-steps to CX success).
- 4 Step 4: Analyze feedback in dashboards, close the feedback loop and incorporate insights and recommendations.
Support
[email protected] (listed on site).
phone
+91 99990 62749 (listed on site).
docs
Help Center and product resources accessible from the site.
demo
Request a Personalized Demo or Take a Product Tour via the website.
API
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