Surveysensum

Surveysensum

SurveySensum is an AI-first enterprise feedback and market research platform that helps organizations measure and act on NPS, CSAT, CES, employee experience and market research across multiple channels. It combines survey building, omnichannel distribution (web, in-app, WhatsApp, phone/CATI), conversational and text analytics (SensAI), dashboards and CX consultancy for enterprises across industries.

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#90 in Research (90 tools)
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What it does

Research software for decision-makers comparing workflow fit and alternatives.

Best fit

Research

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Surveysensum

SurveySensum is an AI-enabled enterprise feedback and market research platform designed to measure and act on customer experience metrics (NPS, CSAT, CES), employee feedback and market research from a single unified platform. It offers omnichannel survey distribution (website, in-app, WhatsApp, phone/CATI), an intuitive survey builder, dashboards and AI-powered conversational and text analytics (SensAI) to turn feedback into actionable insights.

The product targets mid-market and enterprise customers across industries such as retail, automotive, fintech, insurance, telecommunications and B2B SaaS. SurveySensum pairs product capabilities with CX consultation and support (including a 1-hour SLA for support), and highlights usage by 500+ companies, 8M+ surveys across 40+ countries and 100+ languages.

SurveySensum is an AI-first enterprise feedback and market research platform that helps organizations measure and act on NPS, CSAT, CES, employee experience and market research across multiple channels. It combines survey building, omnichannel distribution (web, in-app, WhatsApp, phone/CATI), conversational and text analytics (SensAI), dashboards and CX consultancy for enterprises across industries.

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Key Features

NPS, CSAT, CES Measurement

Built-in templates and workflows to measure Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) with real-time reporting.

Omnichannel Survey Distribution

Deploy surveys across website, in-app, WhatsApp, email and legacy phone/CATI channels to reach customers where they are.

Survey Builder & White Label

Drag-and-drop survey builder with white-labeling options to design and customize surveys quickly; product claims surveys can be launched in about 30 minutes.

SensAI (AI-Powered Analytics)

AI-driven conversational analytics and text analytics to surface trends, themes and sentiment from open-text feedback and market research.

Conversational Analytics & Text Analytics

Automated analysis of conversational feedback and unstructured text to extract insights, themes and root causes.

Survey Dashboard & Reporting

Unified dashboards to visualize results, track KPIs and monitor experience metrics across segments and time.

Employee Feedback & Market Research

Tools for measuring employee experience and conducting market research alongside customer experience programs.

Integrations

Pre-built integrations with tools such as Outlook and Slack (additional integrations available; custom integrations may be supported).

CX Consultation & Managed Insights

CX experts provide analysis and recommendations to help customers interpret feedback and act to improve retention and sales.

Security & Data Backups

Encryption protocols, access management, authentication best practices, regular VAPT and private server backups following cloud security best practices.

Exceptional Support & SLA

Dedicated support with a guaranteed 1-hour SLA for support requests and consulting availability.

Pricing

Claim this listing to add current pricing tiers.

Use Cases

Customer Experience (NPS/CSAT/CES)

Measure and improve customer loyalty and satisfaction using NPS, CSAT and CES programs with real-time dashboards and root-cause analysis.

WhatsApp and Omnichannel Surveys

Scale conversational and transactional surveys via WhatsApp and other channels to increase response rates and reach mobile-first customers.

Market Research & SensAI Analysis

Run AI-powered market research and text analysis to extract themes, sentiment and product/market insights.

Employee Experience Programs

Collect and analyze employee feedback to improve engagement and reduce churn.

Industry-specific CX Programs

Solutions tailored for industries like automotive (cost reduction and satisfaction tracking), fintech (merchant retention), insurance (complaint reduction), and telecom (high-volume survey scaling).

Event & Post-Interaction Feedback

Capture feedback after events, transactions or support interactions to close the loop and improve operational metrics.

Integrations

WhatsApp

Enables high-volume conversational and transactional surveys and improves response rates for mobile users.

Outlook

Email survey distribution and integration with Outlook workflows.

Slack

Notifications, alerts or survey sharing within Slack channels to surface feedback to teams.

Benefits

Unified AI-first platform to run NPS, CSAT, CES, employee feedback and market research from one place
Higher response rates and faster surveying via omnichannel distribution (including WhatsApp)
Faster time-to-value (surveys can be launched in ~30 minutes) and expert CX consultation to act on insights
Improved retention and sales through real-time feedback and closed-loop processes
Enterprise-grade security, backups and regular vulnerability assessments to protect sensitive feedback data
Dedicated support with SLA and hands-on assistance to implement and scale programs

Limitations

Public pricing and detailed plan features are not listed on the website; users must contact sales for pricing information
No public API documentation or developer portal is referenced on the site (contact support for integration options)

Frequently Asked Questions

How quickly can I launch a survey?
SurveySensum highlights ease of use and states that you can launch most surveys in around 30 minutes using the survey builder and pre-built templates.
Which channels are supported for surveys?
SurveySensum supports omnichannel distribution including website, in-app, email, WhatsApp and legacy phone/CATI surveys. It also provides integrations for collaboration tools like Outlook and Slack.
Is there API access to integrate SurveySensum with other systems?
Public API documentation is not referenced on the site. For custom integrations or API availability, contact support or request a demo.
How does SurveySensum protect my feedback data?
They use encryption protocols, access management and best-in-industry authentication, perform regular vulnerability assessments and penetration tests (VAPT), and back up data on private servers following cloud security best practices.
How can I get help or consultant support?
You can request a demo, consult their Help Center, contact [email protected] or call +91 99990 62749. The company provides CX consultation and a 1-hour SLA for support requests.

Getting Started

  1. 1 Request a personalized demo or free consultation via the website
  2. 2 Define goals and map the customer journey (SurveySensum’s recommended step)
  3. 3 Launch surveys across chosen channels and gather real-time feedback
  4. 4 Analyze results using dashboards and SensAI text/ conversational analytics
  5. 5 Close the feedback loop and incorporate insights with CX consultation and recommendations

Support

Email

[email protected] for general support and inquiries.

Phone

+91 99990 62749 for direct sales and support contact.

Docs

Help Center and product documentation accessible from the website for self-service guidance.

Demo & Consultation

Request a personalized demo or free consultation via the website to see product fit and onboarding support.

CX Consultation

Professional CX analysis and recommendations from in-house CX experts (offered as a service).

API

Available: No

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