Surveysensum

Surveysensum

SurveySensum is an AI-first enterprise feedback and market research platform that helps businesses measure and act on NPS, CSAT, CES, employee experience and market research across channels using AI-powered analytics and omnichannel survey distribution.

Surveysensum is research software teams evaluate for research. Use this page to review pricing, integration signals, and the best alternatives before you commit.

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#90 in Research (90 tools)
Added 2 months ago
Data reviewed Jul 16, 2026

Profile facts come from the vendor source. AiMatch labels unknown pricing or API details instead of estimating them.

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Quick Overview

Best for: Research

What it does

Research software for decision-makers comparing workflow fit and alternatives.

Best fit

Research

Pricing snapshot

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Next step

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Surveysensum

SurveySensum is presented as an AI-first enterprise feedback and market research platform that unifies NPS, CSAT, CES, employee experience and market research capabilities. The platform positions itself for business and enterprise customers, claiming deployment by 500+ companies, delivery of 8M+ surveys across 40+ countries and support for 100+ languages. SurveySensum highlights AI-powered analytics (SensAI), omnichannel conversational analytics and text analytics to help teams measure and act on customer and employee feedback in real time. The site promotes product discovery via a product tour and demos and emphasizes results such as improved response rates, sales conversions and NPS increases.

SurveySensum is an AI-first enterprise feedback and market research platform that helps businesses measure and act on NPS, CSAT, CES, employee experience and market research across channels using AI-powered analytics and omnichannel survey distribution.

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Key Features

NPS, CSAT & CES Survey Software

Pre-built tooling to run Net Promoter Score, Customer Satisfaction and Customer Effort Score programs across customers and employees.

Omnichannel & Website/In-App Feedback

Survey distribution and feedback collection across website, in-app, WhatsApp and other channels to boost reach and response rates.

Survey Builder, Distribution & Dashboard

Tools to create surveys, distribute them across channels, and visualize feedback with dashboards for real-time insights and action.

AI-Powered Market Research (SensAI)

AI-enabled market research and conversational/text analytics to extract insights from open-text feedback and conversational data.

Conversational & Text Analytics

Omnichannel conversational analytics and text analytics for analyzing unstructured feedback at scale.

WhatsApp & Phone (CATI) Support

Support for WhatsApp surveys and options for organizations still using phone/CATI surveys.

Enterprise Security & Data Protection

Claims of encryption protocols, authentication, VAPT and private server backups following cloud security best practices.

Pricing

Current pricing details are not available from the vendor source.

Use Cases

Customer Experience Measurement

Run NPS, CSAT and CES programs to measure customer sentiment and satisfaction across customer journeys.

Employee Experience

Collect and act on employee feedback to measure and improve employee experience and engagement.

AI-Powered Market Research

Use SensAI and text/conversational analytics to perform market research and extract insights from open-text responses.

Industry-specific Feedback Programs

Deploy vertical programs for sectors such as automotive, fintech, insurance, telecommunications and retail as described in customer case highlights.

Omnichannel Survey Distribution

Distribute surveys via website, in-app, WhatsApp and other channels to increase response rates and reach.

Integrations

Outlook

Listed integration for workflow or communication connectivity.

Slack

Listed integration for notifying teams and routing feedback into Slack.

Benefits

Unified AI-first platform for NPS, CSAT, CES, employee experience and market research enabling consolidated insights.
Higher engagement and response rates (site claims 25% higher response rate) leading to better data coverage for decision making.
Proven business outcomes cited by customers: 15 point increase in NPS, 20% sales conversion uplift, reduced customer complaints and reduced survey costs in customer case studies.

Limitations

No verified limitations are available.

Frequently Asked Questions

No verified FAQs are available.

Getting Started

  1. 1 Step 1: Request a Demo or Personalized Demo via the site.
  2. 2 Step 2: Take a Product Tour to review features and workflows.
  3. 3 Step 3: Define goals and map customer journey, then launch surveys to gather real-time feedback (per the site’s 4-steps to CX success).
  4. 4 Step 4: Analyze feedback in dashboards, close the feedback loop and incorporate insights and recommendations.

Support

email

[email protected] (listed on site).

phone

+91 99990 62749 (listed on site).

docs

Help Center and product resources accessible from the site.

demo

Request a Personalized Demo or Take a Product Tour via the website.

API

Available: No

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