Surveysensum
SurveySensum is an AI-first enterprise feedback and market research platform that helps organizations measure and act on NPS, CSAT, CES, employee experience and market research across multiple channels. It combines survey building, omnichannel distribution (web, in-app, WhatsApp, phone/CATI), conversational and text analytics (SensAI), dashboards and CX consultancy for enterprises across industries.
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Quick Overview
Best for: Research
What it does
Research software for decision-makers comparing workflow fit and alternatives.
Best fit
Research
Pricing snapshot
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Surveysensum
SurveySensum is an AI-enabled enterprise feedback and market research platform designed to measure and act on customer experience metrics (NPS, CSAT, CES), employee feedback and market research from a single unified platform. It offers omnichannel survey distribution (website, in-app, WhatsApp, phone/CATI), an intuitive survey builder, dashboards and AI-powered conversational and text analytics (SensAI) to turn feedback into actionable insights.
The product targets mid-market and enterprise customers across industries such as retail, automotive, fintech, insurance, telecommunications and B2B SaaS. SurveySensum pairs product capabilities with CX consultation and support (including a 1-hour SLA for support), and highlights usage by 500+ companies, 8M+ surveys across 40+ countries and 100+ languages.
SurveySensum is an AI-first enterprise feedback and market research platform that helps organizations measure and act on NPS, CSAT, CES, employee experience and market research across multiple channels. It combines survey building, omnichannel distribution (web, in-app, WhatsApp, phone/CATI), conversational and text analytics (SensAI), dashboards and CX consultancy for enterprises across industries.
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Claim this listingKey Features
NPS, CSAT, CES Measurement
Built-in templates and workflows to measure Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) with real-time reporting.
Omnichannel Survey Distribution
Deploy surveys across website, in-app, WhatsApp, email and legacy phone/CATI channels to reach customers where they are.
Survey Builder & White Label
Drag-and-drop survey builder with white-labeling options to design and customize surveys quickly; product claims surveys can be launched in about 30 minutes.
SensAI (AI-Powered Analytics)
AI-driven conversational analytics and text analytics to surface trends, themes and sentiment from open-text feedback and market research.
Conversational Analytics & Text Analytics
Automated analysis of conversational feedback and unstructured text to extract insights, themes and root causes.
Survey Dashboard & Reporting
Unified dashboards to visualize results, track KPIs and monitor experience metrics across segments and time.
Employee Feedback & Market Research
Tools for measuring employee experience and conducting market research alongside customer experience programs.
Integrations
Pre-built integrations with tools such as Outlook and Slack (additional integrations available; custom integrations may be supported).
CX Consultation & Managed Insights
CX experts provide analysis and recommendations to help customers interpret feedback and act to improve retention and sales.
Security & Data Backups
Encryption protocols, access management, authentication best practices, regular VAPT and private server backups following cloud security best practices.
Exceptional Support & SLA
Dedicated support with a guaranteed 1-hour SLA for support requests and consulting availability.
Pricing
Claim this listing to add current pricing tiers.
Use Cases
Customer Experience (NPS/CSAT/CES)
Measure and improve customer loyalty and satisfaction using NPS, CSAT and CES programs with real-time dashboards and root-cause analysis.
WhatsApp and Omnichannel Surveys
Scale conversational and transactional surveys via WhatsApp and other channels to increase response rates and reach mobile-first customers.
Market Research & SensAI Analysis
Run AI-powered market research and text analysis to extract themes, sentiment and product/market insights.
Employee Experience Programs
Collect and analyze employee feedback to improve engagement and reduce churn.
Industry-specific CX Programs
Solutions tailored for industries like automotive (cost reduction and satisfaction tracking), fintech (merchant retention), insurance (complaint reduction), and telecom (high-volume survey scaling).
Event & Post-Interaction Feedback
Capture feedback after events, transactions or support interactions to close the loop and improve operational metrics.
Integrations
Enables high-volume conversational and transactional surveys and improves response rates for mobile users.
Outlook
Email survey distribution and integration with Outlook workflows.
Slack
Notifications, alerts or survey sharing within Slack channels to surface feedback to teams.
Benefits
Limitations
Frequently Asked Questions
How quickly can I launch a survey?
Which channels are supported for surveys?
Is there API access to integrate SurveySensum with other systems?
How does SurveySensum protect my feedback data?
How can I get help or consultant support?
Getting Started
- 1 Request a personalized demo or free consultation via the website
- 2 Define goals and map the customer journey (SurveySensum’s recommended step)
- 3 Launch surveys across chosen channels and gather real-time feedback
- 4 Analyze results using dashboards and SensAI text/ conversational analytics
- 5 Close the feedback loop and incorporate insights with CX consultation and recommendations
Support
[email protected] for general support and inquiries.
Phone
+91 99990 62749 for direct sales and support contact.
Docs
Help Center and product documentation accessible from the website for self-service guidance.
Demo & Consultation
Request a personalized demo or free consultation via the website to see product fit and onboarding support.
CX Consultation
Professional CX analysis and recommendations from in-house CX experts (offered as a service).
API
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