webapi-ai-3-0
Webapi.ai provides AI-powered chatbots and agents for customer support and lead engagement, using generative AI to answer questions, record customer data, run multi-step dialogue scenarios, and connect to external APIs and channels.
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Quick Overview
Best for: Business Operations
What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
Business Operations
Pricing snapshot
Free from Free (trial period; 0/14 days indicated)
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webapi-ai-3-0
Webapi.ai is a platform for creating AI agents and chatbots focused on customer support and lead engagement. It uses generative AI to answer questions, extract and record customer data, and perform multi-step conversations that can trigger Actions such as API calls and email notifications. The product supports ingesting documents (web pages, PDFs, knowledge bases) so the AI can search those sources to respond to user queries. Webapi.ai targets businesses of various sizes, offering usage-based plans including a Basic plan and an Enterprise offering with personalized data preparation and RAG (retrieval-augmented generation) strategy development.
GPT3/ChatGPT chatbot builder for customer support and data collection with API integration.
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Claim this listing for $29Key Features
Generative AI agents
Latest GenAI agents to engage leads and answer questions about your business, including recording customer data and responding from provided documents.
Document ingestion and knowledge search
Add website pages, articles, documentation, PDFs/DOCX/CSV, and knowledge bases (Webapi.ai KB, Intercom KB, Zendesk KB). The AI searches these documents to find answers to user questions.
Dialogue scenarios and multi-step conversations
Create dialogue scenarios and replicate sample dialogs so the AI can perform multi-step conversations and Actions (API-calls, email notifications).
API integrations and Actions
Integrate systems via APIs for bookings, account management, order changes, ticket cancellations and other Actions; supports API-calls from dialogue flows.
Built-in third-party integrations
Prebuilt integrations with services such as Pabbly, Zapier, Zendesk, and Calendly to automate workflows.
Multi-channel deployment
Connect chatbots to Website, Instagram, Facebook Messenger, WhatsApp, Twilio WhatsApp, Telegram, Twilio SMS and more.
Connect your own AI pipeline
Deploy and connect a custom AI pipeline to Webapi.ai to access Channels, Inbox, Human agents, Statistics, and other platform features.
Analytics & Reports
Includes analytics and reporting capabilities (mentioned alongside trial plan and account features).
Pricing
Trial/free plan with limited features (trial period listed as 0/14 days), 1 administrator, up to 500 article views.
Trial / Free plan
Free (trial period; 0/14 days indicated)- 1 Administrator
- Up to 500 article views
- Analytics & Reports
Basic (GPT4o/Llama3.2)
$0.15 - $4 per 100 bot responses (usage-based); $5 in credits for new users- Unlimited administrators and agents
- Up to 10,000 words in Domain Knowledge and Dialogue scenarios combined
- Up to 500 Documents (7000 words per document limit)
- Does not require AI model training
Complete care (Enterprise)
$1,200/month- Unlimited administrators and agents
- Personalized data preparation
- Personalized RAG strategy development
- Regular pipeline improvement
Use Cases
Customer support automation
Automate responses to customer inquiries, check order status, cancel orders, and reset passwords using dialogue scenarios and actions (tutorial examples listed).
Lead engagement and qualification
Engage leads via chat, qualify them with multi-step dialogue scenarios and capture contact data for follow-up.
Integrating business workflows
Trigger bookings, account changes, and other operational actions by integrating chatbots with internal APIs or third-party services (Calendly, Zendesk, Zapier).
Knowledge-base driven Q&A
Provide answers drawn from uploaded documents and integrated knowledge bases (Intercom, Zendesk, Webapi.ai KB).
Integrations
Pabbly
Built-in integration to automate workflows and connect services.
Zapier
Built-in integration to connect Webapi.ai events and actions to many third-party apps.
Zendesk
Integration to use Zendesk knowledge base and connect ticketing workflows.
Calendly
Integration to manage bookings and scheduling from chat interactions.
Twilio (WhatsApp, SMS)
Channel integration for sending/receiving messages via Twilio WhatsApp and Twilio SMS.
Facebook Messenger, Instagram, Telegram
Channel integrations for deploying chatbots on popular messaging platforms.
Benefits
Limitations
Frequently Asked Questions
Claim this listing to publish FAQs.
Getting Started
- 1 Sign up for a free trial or select a plan on the Webapi.ai site.
- 2 Add documents and knowledge sources (web pages, PDFs, KBs) so AI can reference them.
- 3 Create dialogue scenarios and sample dialogs to teach the agent multi-step flows.
- 4 Integrate your APIs or use built-in integrations (Pabbly, Zapier, Zendesk, Calendly) to enable Actions.
- 5 Connect channels (Website, Messenger, WhatsApp, Telegram, SMS) and deploy the agent.
- 6 Optionally connect your own AI pipeline via the platform's integration points and read the documentation.
Support
Contact via [email protected] for support and inquiries.
Phone
Phone contact listed as +1 385 501 2029.
Chat
On-site 'CHAT WITH US' customer support is available.
Documentation & Tutorials
Tutorials and docs referenced on the site (tutorial list and 'Read docs' link).
API
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