AiMatch

Frontdesk

Frontdesk handles customer conversations across calls, texts, email, WhatsApp, and web chat, then can book appointments, update CRM records, and trigger follow-ups. Customer-facing teams use it to automate front-office work while retaining shared customer context across channels.

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Frontdesk screenshot

Who it's for

  • Property management teams handling resident inquiries, maintenance intake, rent follow-ups, and lease renewals.
  • Retail and ecommerce teams that need to answer customer questions about products, pricing, availability, or orders.
  • Customer-facing operations teams that want AI to answer calls and messages, qualify leads, book appointments, and update a CRM.

How it fits your workflow

Provide a website URL or describe the business. Frontdesk uses the supplied business information to build a knowledge base and draft agent playbooks and guardrails.

Customers contact the agent by voice, SMS, email, WhatsApp, or web chat. Frontdesk uses shared customer context to answer, capture structured details, qualify inquiries, and book appointments.

After an interaction, Frontdesk can trigger a follow-up, update a CRM or other connected system, or escalate to a human with a transcript. The page says actions can write back to systems of record.

Pricing

Free: A free plan provides limited monthly usage with no credit card required. The page does not specify the free plan's exact usage caps.

Free

Free; limited monthly usage. The page says no credit card is required.

  • · Access to the AI workforce with limited monthly usage

Business-in-a-Box

$79/month, billed annually at $948; includes a 7-day free trial

  • · 200 voice minutes per month
  • · 100 chatbot conversations per month
  • · 400 SMS messages per month
  • · 300 form submissions per month

Partner / Enterprise

Custom pricing; volume discounts are available for teams handling 25 or more interactions per day.

  • · Custom voice minutes, chatbot conversations, and SMS volume
  • · API access and custom integrations
  • · Dedicated account manager and white-glove onboarding
  • · Dedicated Slack channel

Prices checked on Oct 3, 2026 from the vendor's site. They can change; confirm before you buy.

Key features

Multichannel AI agents
Handle customer conversations across voice, SMS, email, WhatsApp, and web chat, with shared customer context across channels.
AI receptionist
Answers calls around the clock, qualifies callers, looks up information in the knowledge base, books appointments against a live calendar, and records interactions in the CRM.
Automatic setup from business materials
The page says Frontdesk can use a business website and documents to build a knowledge base, draft playbooks and guardrails, and prepare integrations.
Shared customer memory
Calls, messages, and chats contribute to one customer profile so later interactions can use previous context.
Structured conversation data
Extracts information such as intent, timing, and sentiment, as well as custom fields defined in plain English.
Automated actions and follow-ups
Can trigger follow-up calls, bookings, CRM updates, renewal messages, reminders, or escalations based on interaction data.

Works with

  • Zapier
  • CRM and calendar connections
  • PMS, CRM, data lake, or CDP

Limitations to know

  • Business-in-a-Box has monthly usage limits, including 200 voice minutes, 100 chatbot conversations, and 400 SMS messages.
  • The page describes the Free plan as limited but does not state its exact usage caps.
  • Custom volumes, custom integrations, and API access are listed under the Partner / Enterprise offering.

Alternatives to consider

  • Dialzara

    Choose it if you want a receptionist platform explicitly described as combining 24/7 call answering, two-way SMS, and an embeddable website chatbot.

  • Simple Phones

    Choose it if your priority is AI phone agents for inbound and outbound calls, including conversation logging and transcription.

Compare Frontdesk side by side

Getting started

  1. Start with the free plan or the 7-day Business-in-a-Box trial.
  2. Enter your website URL or describe your business to generate the agent's knowledge base and initial playbooks.
  3. Configure what the agent should say and do, including escalation behavior.
  4. Forward your existing business number to Frontdesk and optionally embed the chatbot on your website.

Frequently asked questions

How does Frontdesk work?

The page says to forward an existing business number to Frontdesk and describe what the AI receptionist should say and do. The AI answers calls, uses its knowledge base, books appointments against a live calendar, records interactions in the CRM, and can transfer a call or alert a human with a transcript.

How long does setup take?

The page states that setup takes less than five minutes: enter a website URL or describe the business, and the AI builds the receptionist. It says users can go live with a forwarded phone number and an embedded chatbot the same day.

Can I keep my existing phone number?

Yes. The page says an existing business number can be forwarded to Frontdesk so customers continue calling the same number.

Can I try Frontdesk before paying?

Yes. The page describes a free plan with limited monthly usage and no credit card required, as well as a 7-day free trial for Business-in-a-Box.

What happens when the AI cannot answer a question?

The page says Frontdesk can escalate a complex case to a human supervisor in real time with a full transcript. Escalation rules, approval workflows, and notification recipients can be configured from the dashboard.

Does Frontdesk integrate with an existing CRM?

The page describes a built-in CRM, integrations through Zapier, and direct API connections. It also says Enterprise customers can have custom integrations and that interactions can be logged in connected systems.