Richpanel
Richpanel is a customer service and help desk platform for ecommerce and direct-to-consumer brands that combines a collaborative agent inbox, a self-service portal, integrations across tech stacks, and integrated AI to automate resolutions and assist agents.
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What it does
AI Agents software for decision-makers comparing workflow fit and alternatives.
Best fit
AI Agents
Pricing snapshot
Free
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Richpanel
Richpanel is a help desk and customer service platform built to help ecommerce and DTC brands scale support without proportional cost increases. It provides a collaborative agent inbox that aggregates channels and integrates with a company's tech stack, together with a self-service portal for end customers to resolve common issues 24x7. The platform highlights integrated AI to suggest context-aware answers for agents and automations and workflows to increase automated resolutions and improve CSAT.
Richpanel is a customer service and help desk platform for ecommerce and direct-to-consumer brands that combines a collaborative agent inbox, a self-service portal, integrations across tech stacks, and integrated AI to automate resolutions and assist agents.
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Claim this listing for $29Key Features
Help Desk
A collaborative, time-saving help desk with multichannel inbox, agent console, assignments, automations, reporting & analytics, and integrations.
Self-Service Portal
Customer-facing self-service portal that supports order management, returns and exchanges, branded help center, agent hand-off, custom flows, and (coming soon) subscriptions.
Integrated AI
Integrated AI that provides instant, accurate, context-aware suggestions to agents to help resolve tickets meaningfully.
Multichannel & Integrations
Aggregates channels into a single inbox and lists integrations with platforms such as Zendesk, Gorgias, Helpscout, and Salesforce.
Apps & Platforms
Available via web and native apps: Web browser, Windows, Android, iOS, and Mac.
Pricing
Free account signup is available (site shows 'Create a Free Account'), but no detailed pricing tiers are listed on this page.
Use Cases
Scale customer service without hiring more staff
Use self-service and automated workflows to increase automated resolutions and reduce the need to expand support headcount.
Improve customer self-resolution
Enable buyers to resolve common queries via a 24x7 self-service portal, improving resolution rates and customer satisfaction.
Provide context-aware agent assistance
Use integrated AI suggestions to help agents resolve complex issues faster and more accurately.
Integrate support with existing tech stack
Connect Richpanel with existing platforms (e.g., Zendesk, Gorgias, Helpscout, Salesforce) to manage support from one screen.
Integrations
Zendesk
Listed integration; allows Richpanel to work with Zendesk as part of the tech stack.
Gorgias
Listed integration; Richpanel advertises comparison and integration with Gorgias.
Helpscout
Listed integration; appears in the integrations list on the page.
Salesforce
Listed integration; included among supported platforms.
Benefits
Limitations
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Frequently Asked Questions
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Getting Started
- 1 Step 1: Get a Demo via the 'Get a Demo' request form on the site.
- 2 Step 2: Create a Free Account using the 'Create a Free Account' option.
- 3 Step 3: Install or access the Richpanel app on Web, Windows, macOS, Android, or iOS.
Support
Contact via [email protected] or [email protected] (listed on the page).
phone
Phone support/contact: +1-415-498-1118 (listed on the page).
docs
Resources and guides referenced on the site: Onboarding Guide, Help Center, Developers, and Blog.
API
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